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Michael Hernandez
Michael Hernandez at Universal Hyundai
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Michael Hernandez | Page 4

Hyundai Certified Consultant

Universal Hyundai

12801 South Orange Blossom Trail,
Orlando, FL 32837

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4.9
44 Reviews
4.9

44 Reviews

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44 Reviews of Michael Hernandez

November 26, 2021

Dealership Rating
Employee Rating

I WASVRY HAPPY THE TRATED US.IHEY WERE VE THOUGHTFUL ,cautious and they treated us with respect. More

by ROSARIOSARAH036
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Gomez

Helpful
Report | Print
Nov 28, 2021

Universal Hyundai responded

Thank you! We appreciate your business, Sarah, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

October 23, 2021

Dealership Rating

Very friendly and kind and caring always willing to help others over and beyond always More

by Rosa
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frankie Martinez, Ramces Rivera, Simo Bassi

Helpful
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Oct 24, 2021

Universal Hyundai responded

Thank you so much, Rosa, for your kind words, and for taking the time to leave us this wonderful feedback! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

October 13, 2021

Dealership Rating
Employee Rating

Buenas tardes, Maichel a pesar de yo ser tesiturada el me hizo ver que era una buena eleccion More

by FIGUEREDOFANNY128
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Oct 13, 2021

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Michael to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 30, 2021

Dealership Rating

I felt pushed into 1 vehicle, knowing what I could afford, there were more choices than what I was sold, I tried to say It wasn't for me he didn't listen he was kind till he sold me the car and then More

by VKENTUCKY
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Cesar Alegre , I don't know the names of the people due to how fast they pushed this car on me

Helpful
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Sep 30, 2021

Universal Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Sep 30, 2021

VKENTUCKY responded

I did call the next day to address my concerns but i was told basically, you bought it and drove it off the lot , we are done with ypu , oh and plus they got me to buy all these extra warranties i did not need because the vehicle already came with it . So yes i want people to know my side so hopefully it wont happen to another vulnerable lady.

September 21, 2021

Dealership Rating
Employee Rating

Thank you for a great service . The staff a universal are very profesional. I what to give Micheal Great That helping with my car and. GreT costumer service More

by MARYACEVEDO1964
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ramces Rivera, Simo Bassi

Helpful
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Sep 21, 2021

Universal Hyundai responded

Mary, Thank you for sharing your experience with us! We're happy to hear it went well working with Michael and hope you enjoy your new vehicle. We truly appreciate your feedback! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 28, 2021

Dealership Rating
Employee Rating

Michael Hernandez did a great job, was very helpful and we feel he help us to find the perfect car for us. Thank You, Michael More

by GA.WORKING.ANT
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda

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Jul 28, 2021

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that Michael had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 01, 2021

Dealership Rating
Employee Rating

Lack of follow up from the sales team, many promise to follow up with me regarding the bump on the side door, I have called couple of times and been totally ignored. Car is fantastic but the costume servi More

by ROBSON.P.ARAUJO
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: darrin diaz, Cesar Alegre, Mustapha Bernannou, Nick Gomez, Jennifer Cacciola, Errol Gillette, Christopher Johnson , Luis Arevalo, Jose Barbastefano

Helpful
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Jul 18, 2021

Universal Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending me a message with your contact information so I can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

Jul 18, 2021

ROBSON.P.ARAUJO responded

After sales was made, lack of follow up, car has a dent on the side door, promise was made that would be fix next day and i haven't heard from the sales team, i have called, left messages and text. I have been a costumer for the past 20 years, costume service has gone down.

Jul 18, 2021

ROBSON.P.ARAUJO responded

If you need to contact me: robson.p.araujo@disney.com 321 239 6680

June 04, 2021

Dealership Rating
Employee Rating

Great friendly service. Didn’t make me feel nervous or pressured and worked with me on different options to get what I was looking for. More

by BMONTALTO86
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frankie Martinez

Helpful
Report | Print
Jun 05, 2021

Universal Hyundai responded

Thank you for sharing your thoughts about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 02, 2021

Dealership Rating
Employee Rating

Great service, we found exactly the car we wanted for the price we were looking for! Fast, officiant, very professional! Michael showed us all the possible options and we got a perfect match! More

by itonka
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Redford, Frankie Martinez

Helpful
Report | Print
Jun 02, 2021

Universal Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Michael here at Universal Hyundai. Congratulations on your new vehicle! Truly the better place to buy scanelon@universalhyundai.com Susanna- Social Media and Digital Reputation Manager

May 27, 2021

Dealership Rating
Employee Rating

Michael salesperson and Frankie the General manager, went out of the way to help us out, on a upside down car loan, we were in. I’ll recommend this Universal Hyundai/Nissan looking for a Good deal and Great More

by R.C.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Redford, Frankie Martinez

Helpful
Report | Print
May 28, 2021

Universal Hyundai responded

Thanks for sharing your experience with us! We will pass this on to Michael and Frankie. Have a great day.

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