Michael Davis | Page 4

Better experince than expected This was my first time buying a car after my husband's passing. Mr. Barakat was so kind and considerate taking as much time as I needed to understand This was my first time buying a car after my husband's passing. Mr. Barakat was so kind and considerate taking as much time as I needed to understand all details he presented. An unexpected plus was the beautiful color (Silver Moonlight) he found for me. Mr. Barakat is a great salesman, very friendly and a really sharp dresser! It is important to point out that my husband (and now me) only wanted to buy cars from Massey because of Michael Davis in Service. He is a first class people person and has always taken care of us in a professional but low key and friendly manner. I'm sure he treats all his customers the same way. He is a real plus for Massey. More

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Great service, great product Brian and Chris made my experience very pleasurable. I had limited time to devote to the transaction and they got me in and out quickly. It was exactl Brian and Chris made my experience very pleasurable. I had limited time to devote to the transaction and they got me in and out quickly. It was exactly what I wanted! More

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In Dec. I bought a Certified Pre-Owned DTS, paying extra for the CPO certification. There was no copy of what this meant, only a sign in the lobby that said it had been thru a 172-point inspection & refurb for the CPO certification. There was no copy of what this meant, only a sign in the lobby that said it had been thru a 172-point inspection & refurbishment. I also bought the $4200 Luxury Easy Care Gold Certified Wrap warranty to get coverage up to 100,000 miles. I took delivery on 12/11 in icy conditions and didn't go over the car with a fine-tooth comb. This is my 3rd CPO Cadillac, and what that meant at Sewell, and also at Massey when Wayne Massey was involved, was that they would do their best to make it like new. All I had to go on was experience, as there was no written info on what was or was not covered, and the salesperson, while very good in other aspects of the sale, did not explain it. The next day, on the way to College Station & then on to Houston, a Service Tire light came on. I didn't worry, as OnStar had sent me tire pressure readings on 12/9 & they were all 34 lbs or better. It never occurred to me that there was a nail in the tire. It was there when I took delivery, as the cracks in the tire from where it was parked for an extended period with a flat tire are still visible. There were a number of issues, and by the time we were back from our trip I realized that the car needed a good going over. The holidays were here, a couple of medical issues occurred, and I decided to wait until I could make a complete list instead of dealing with it piecemeal. When I called my salesperson for an appointment, he asked me what the problems were. I said I had a list & didn't want to have to read it over the phone, but he asked again so I mentioned the Tire Light, large (over a sq. ft) red stain in the carpet in the back, hail damage, and that I hoped to change out the floor mats (they are black rubber & look like they belong in an 18-wheeler, not a Caddy with light beige carpet. When I picked up the car I thought they might have turned them upside down for me to protect the carpet from the ice & mud, but no). He put me on hold, and instead of coming back with an appt time, he said that his manager, "X" had said they could have done something about the mats a month ago, but not now. So before I even got there, I was slapped in the face with lack of customer service. I had 8 issues total--at the top of the list was the tire--I now knew it had a slow leak. While Michael Davis was very helpful that day, soon my salesperson came out to tell me the floor mats & hail damage were a problem. Ultimately, I was told by "X" that I had bought a used car as is. When I was called & told the car was ready, I asked about the tire. Michael said he hadn't seen a problem (even tho it was the first thing on my list). I point-blank asked if it was Massey's policy that I have to bend down & air up my tires every two weeks (I am 5'1", 62 years old & have a titanium plate in my neck). He said he would look at it, and ultimately did fix it, stressing that he had gone "above & beyond" for me. I didn't understand as my Gold Certified Wrap includes a Tire & Wheel Guarantee. But after doing my own research online, I see that the CPO certification doesn't cover tires. This dealership put me at serious risk, letting me leave there with a nail in the front tire in icy conditions, by not simply explaining the warranty to me so I could have been aware. And despite a written notification of the problem, they would have let me leave again with the nail still in the tire had I not pressed the issue. More

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Massey Cadillac has provided me with excellent sales and service for the last 10 years. This is the fifth vehicle I have purchased from Massey. My service adviser Michael Davis has always done an incredible service for the last 10 years. This is the fifth vehicle I have purchased from Massey. My service adviser Michael Davis has always done an incredible job assisting me with my service needs. Thomas Bies is by far the best General Manager the dealership has had in all of the time I have been a customer of Massey Cadillac. Thank you! George Davis 214-532-2874 More

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I saw the 2011 Cadillac on the internet and call. I talked with Bill Scarbrough, he was very clear on the car and what it would take for me to purchase the car. Was very nice in his discussion, it almo talked with Bill Scarbrough, he was very clear on the car and what it would take for me to purchase the car. Was very nice in his discussion, it almost felt like I knew him. I am very much a person who likes to have someone to be upfront with me and no high pressure sales talk. I am to the point with people and I like the same back. I was introduce to the sale manage and the service manager also the sales associate George Diaz who picked me up at the airport and made my visit also very good. If I owned a car business I would want the people I came in contact with to work with me. Thank you for a pleasant experience at your dealership, it is not the normal for me to fly so far to purchase a car. Glen Jackson More

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The 2012 CTS is our 6th transaction with Massey Cadillac. We purchased our first Cadillac from them in 1999. Our latest transaction was by far the smoothest and less complicated of all of them. The new sa We purchased our first Cadillac from them in 1999. Our latest transaction was by far the smoothest and less complicated of all of them. The new sales process is painless. Our positive experience with Massey doesn't end with the purchase or lease, we've had excellent care with the service department and body shop over the years. We'd highly recommend Massey to anyone considering a new or used Cadillac. More

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