Mia Knicely | Page 6

Hello, I just wanted to inform you of my experience at Hello, I just wanted to inform you of my experience at the Yark Subaru off of Central Rd. Today I went to test drive a used car. I was given the nam Hello, I just wanted to inform you of my experience at the Yark Subaru off of Central Rd. Today I went to test drive a used car. I was given the name of a "GREAT" sales consultant at your dealership by another sales consultant at Yark Chrysler. When I arrived I walked in and was greeted and told they would find Mia Knicely (the name of the "GREAT" sales consultant that I was given) so she could help us. Just a few minutes later Mia came out, then proceeded to try to help us. I explained to her my situation and asked to test drive the car I was interested in. I was accompanied by my mother because, I am 17 yrs old soon to be 18 in April. She asked us to take a seat to talk with us before the test drive. As I began to tell her about what I wanted to get out of this appointment (that I have saved money and will be putting a cash payment down plus a loan when I turn 18), what I wanted in a car, and why I was interested in that specific car, she proceeded to tell me everything negative about that car. I understand she wanted to sell me a new Subaru and not a used Volkswagen, but it went as far as her telling me that she did not think I would be able, as a younger driver, to handle this car. She told me stories of younger people buying these cars and days after purchasing them, they lost control and wrapped them around telephone polls. I told her that I believed I could handle myself to test drive a car and that I was still interested in it. Mia said, "Okay,I just wanted to inform you of these things." and took my license and insurance card to set up the test drive. About 10 minutes later, Mia and Blaine Marston came out to, what started out as, informing me that they were too busy that day to test drive a car that I wasn't going to buy that same day, to the car I want was just sold 10 minutes ago. He informed me that it was a Saturday and that day was the busiest day for selling cars but I could schedule an appointment some other day that would be better for him. He continued to say that the car I was interested in was just sold and maybe a Subaru would be more suitable. Mia commented, "Oh well no wonder I couldn't find the keys." I took my things and left. Later in the day, I called just to see if the car was truly sold. Not to my surprise, I was informed that it was still available on the lot! Not only were they disrespectful and rude but they were not truthful with me. This has been the WORST experience that I have over had. Not only will I never go back but I will DEFINITELY share this experience with my family and friends. More

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