Merchants Service Center | Page 14

greedy service department I went to get my cat inspected and was told that my car needed almost 840.00 worth of work. And that I needed an outer tie rod end and a rack and pin. I went to get my cat inspected and was told that my car needed almost 840.00 worth of work. And that I needed an outer tie rod end and a rack and pin. I told the technician that I believe I had the outer tie rod replaced he said no the part looks like it has never been replaced abd that the rack and pin is leaking power sterering fluid. I have them put the car back together because I want a second opinion. A week goes by I keep checking my power steering fluid, still full. Brought my car to Sullivan tire they showed me where my outer tie rod end had been replaced previously and that the rack and pin was not leaking anywhere, they had three technicians look at the car they can't find anything wrong with the car that was on merchant autos service summary. My car was inspected without needing the work that merchants claimed I needed. I paid for the inspection which would have been free through the dealership because I bought the car there but it was much cheaper than what the dealership claimed I needed. I called and spoke to the manager in the service department and was told it was one mechanic opinion to another.as far as I knew state inspection is a standard and not a matter of opinion. More

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Merchants for life!! We will never buy another car from anyone but Merchants! This is our 3rd purchase from them. Ryan Spada and the rest of the staff at merchants were fr We will never buy another car from anyone but Merchants! This is our 3rd purchase from them. Ryan Spada and the rest of the staff at merchants were friendly, professional and low pressure. You did not feel attacked by a sales person when you went in, Ryan and the staff work with you and help to find a car to suit your needs. Ryan Spada was knowledgeable in the car we purchased made it as stress free as possible for us. Highly recommend this dealership you will NOT be dissapointed! The service after you buy your car is amazing too! We tell everyone we know to go to Merchant's ,,you will be treated fair and walk away happy with your purchase. More

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Fiance's new ride I Brought my fiancé to merchants auto to look for a dependable vehicle with some hesitation my experience there on my first trip was les than satisfac I Brought my fiancé to merchants auto to look for a dependable vehicle with some hesitation my experience there on my first trip was les than satisfactory with another dealer who is no longer there we lucked into Ryan Spada he was an absolute pleasure to work with and I feel they have found a gem when merchants brought him on board If you are reading this Ryan thank you for making this an excellent experience . I will not only recommend MERCHANTS to my friends but I will recommend Ryan as there dealer . More

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A Day of unexpected happenings Today I started out to get new tires and a power steering pump ordered for my truck with full intentions on this taking place I got to where the ti Today I started out to get new tires and a power steering pump ordered for my truck with full intentions on this taking place I got to where the tires where and my fiancé said lets go look in Hooksett at merchants to look at vehicles if you don't see anything we will head home . I would get tires and pump next day off. hahahaha thanks to an amazing sales man Ryan Spada who made me feel at ease and like I was an old friend or family. He helped me through the process of buying a new truck . wow was I surprised everything went through rather easy. Ryan had laughs with my fiancé and I and made a nervous time for me feel so much easier. Ryan you did an amazing job thank you I will be back to see you when I pick up the truck. Steve Coimbria you where a lot of fun and made things very simple for me in a time that was mind blowing for me. everyone was amazing who I came in contact with at the dealership and very courteous thank you all at merchant auto in Hooksett, NH. I also Have to thank my fiancé because without him this would not have been possible he help me make a hard decision. thank you James Bessette. More

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Awesome place to buy a car! Everyone we talked with were so nice and professional. We explained our situation, they gave us a rental car, for free knowing we really needed it, ev Everyone we talked with were so nice and professional. We explained our situation, they gave us a rental car, for free knowing we really needed it, even let us keep it when we needed it longer than originally thought! We got the best deal possible and are so happy with our van! More

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Great experience I and my husband had a great experience with these people. They were very understanding of our needs and wants. They were friendly and extremely helpf I and my husband had a great experience with these people. They were very understanding of our needs and wants. They were friendly and extremely helpful. We highly recommend them to anyone, especially anyone without a lot of credit and/or bad credit; they'll work with you. More

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Easy and Pleasant We knew the vehicle we were looking for. We test drove it, and bought it. They made it very easy and comfortable. We have already told them what we We knew the vehicle we were looking for. We test drove it, and bought it. They made it very easy and comfortable. We have already told them what we are looking for to replace another vehicle. We would definitely buy here again. More

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First time, but not the last time. Although we lived in Hooksett for the 15 years, we have never purchased from Merchants Auto until now. Our experience was a very pleasant experience Although we lived in Hooksett for the 15 years, we have never purchased from Merchants Auto until now. Our experience was a very pleasant experience and we would highly recommend Merchants Auto to anyone and everyone. Bob, Rich and the entire staff were extremely friendly and a delight to work with. Although this was our first time buying from Merchants, it certainly won't be our last time! More

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I walked into the dealership not even sure i was going to buy a car. Andre helped me not only figure out what i wanted for a vehicle but he got me into a 2012 Toyota Camry at a great price, with a lower paym buy a car. Andre helped me not only figure out what i wanted for a vehicle but he got me into a 2012 Toyota Camry at a great price, with a lower payment than i had been paying for my 2010 honda civic. I will definitely go back when i need another vehicle. More

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The sales & service experience evolved into nothing short of a disaster. Without exception, every interaction with this dealership led to frustration. It's our opinion that we were misled in certain short of a disaster. Without exception, every interaction with this dealership led to frustration. It's our opinion that we were misled in certain key aspects of the overall sale. Our opinion is to stay clear of this dealership no matter what. More

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