Melissa Sutton | Page 15

I had an appointment for 9:20 to take care of a minor recall. Appointment was schedule a week ago. Since then I’ve received at least 10 text messages reminding me of the appointment. I show up today and recall. Appointment was schedule a week ago. Since then I’ve received at least 10 text messages reminding me of the appointment. I show up today and am told that it will be between 3 and 4 hours. I asked the purpose of 9:20 appointment and was told “that put me in the queue. I was also told how lucky I was to get an appointment because other dealers were 3 to 4 weeks out. I would have been fine with 3 to 4 weeks out. I asked why they couldn’t have just moved my appointment 3 hours later and got no response. Obviously this dealership believes their time is much more valuable than mine. More

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Great customer service. Got me in real fast. Really appreciated the services. Will be glad to continue your services. Thank you appreciated the services. Will be glad to continue your services. Thank you More

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We called the dealer 4 times inquiring about oil change on our 2021 santa fe turbo..each time young lady said You can't come in before 6500 miles or they won't pay. We thought it was 6000. So then I calle on our 2021 santa fe turbo..each time young lady said You can't come in before 6500 miles or they won't pay. We thought it was 6000. So then I called the salesman and he said 6500 miles. Today we took our car in with 6700 miles and they said oh you were 300 miles from being invalid on your warranty, it was actually 6000. So please come back in 12000 miles for you next service..yet they put a sticker on the window that said come back in 14000 miles. While service is good..facts are not More

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My service advisor was very helpful and supportive, Like always I never felt pressured to have work done that isn’t absolutely necessary. always I never felt pressured to have work done that isn’t absolutely necessary. More

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They always treat me the best with fast and quick service with h the highest quality.!! service with h the highest quality.!! More

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The staff were so prompt, courteous, and informative. I never take my vehicle anywhere else. Kudos to my service advisor KIRK . THANK YOU . never take my vehicle anywhere else. Kudos to my service advisor KIRK . THANK YOU . More

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Good people. Great service. They are always available for any questions that you may have. any questions that you may have. More

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With all the glowing reviews from others none of them must have had Mellisa Sutton as their service rep. Worst customer service I have ever had. She has zero social skills and can’t read social cues. I w must have had Mellisa Sutton as their service rep. Worst customer service I have ever had. She has zero social skills and can’t read social cues. I will never take my car back for fear of having to interact with her again. Who tells a customer they are wrong and needs to prove to them they are wrong? I don’t care if I am wrong or not there are tactful ways to say it and Melissa hasn’t a freaking clue! More

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Excellent service advisor with great communication skills. Kept us in the loop all the time. Offered just the right amount of support. Excellent follow up. skills. Kept us in the loop all the time. Offered just the right amount of support. Excellent follow up. More

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Melissa Sutton was amazing! She and Rick, the GM worked with me to get the stuff done that was needed. They went above and beyond with their customer service. Love Larry Miller Hyundai in Peoria, worked with me to get the stuff done that was needed. They went above and beyond with their customer service. Love Larry Miller Hyundai in Peoria, More

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