Meghan Maggio

I sat in the waiting area, although comfortable, I felt like I had been forgotten. Then I received a text from my husband, who had said they had contacted him letting him know service was completed, while like I had been forgotten. Then I received a text from my husband, who had said they had contacted him letting him know service was completed, while I sat in the waiting area not knowing how my service was progressing. More

by DEAROHDEAR Verified Customer Verified Customer

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You won't want to post this but here goes. I also have an Antwerpen Chevy and my maintenance appointments with them have been disastrous. Back to this one. Well run, efficient and on time. I also have an Antwerpen Chevy and my maintenance appointments with them have been disastrous. Back to this one. Well run, efficient and on time. Was provided a shuttle which was very helpful. I was pleasantly surprised that things went as scheduled given the issues I had at the Chevy dealership. 5 star service for you guys! More

by charliemccurry03 Verified Customer Verified Customer

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Quick and complimentary service for Genesis. Booking online was easy and there were good amenities while inside waiting. Booking online was easy and there were good amenities while inside waiting. More

by g70turbo99 Verified Customer Verified Customer

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I put on my appointment to have someone call me to go over pricing before my appointment. No one ever did. It didn’t give me the option to say my husband was going to wait. Not drop off. My husband was t over pricing before my appointment. No one ever did. It didn’t give me the option to say my husband was going to wait. Not drop off. My husband was there for almost 5 hours waiting on service in which they tried to make us pay almost $1,000 worth of service. I’m highly disappointed in the service given. More

by letiaa2262 Verified Customer Verified Customer

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Great service, and excellent staff. Quick service. Would definitely go to this place again. 100% Quick service. Would definitely go to this place again. 100% More

by SATURN2014786 Verified Customer Verified Customer

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Had a good experience with this team. So far, I don't have any problem with my car. So far, I don't have any problem with my car. More

by nfirsova555 Verified Customer Verified Customer

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Attentive , reliable . Respectful and kind. Great customer service , friendly, honest and kind. Short wait times. Respectful and kind. Great customer service , friendly, honest and kind. Short wait times. More

by esmith1983.06 Verified Customer Verified Customer

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My issue wasn’t fixed, they kept my car for an entire week and I had to rent one for $375 while I waited. After a week they cleared the code on my check engine light and gave my car back, only for the pr week and I had to rent one for $375 while I waited. After a week they cleared the code on my check engine light and gave my car back, only for the problem to almost immediately return. It wasn’t correctly diagnosed or repaired, and the problem and part that was replaced have no relation- the issue was also not tested for a resolution (it is unable to refuel without backing up because the EVAP system is clogged and is not venting) More

by andybelltm Verified Customer Verified Customer

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Staff is very helpful and courteous and make you feel like you went in the family like you went in the family More

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I am writing this review after an incredibly frustrating experience with Antwerpen Clarksville Hyundai/Genesis. After deciding to transition from being a loyal Mercedes Benz owner for over two decades, I th experience with Antwerpen Clarksville Hyundai/Genesis. After deciding to transition from being a loyal Mercedes Benz owner for over two decades, I thought I'd give Genesis a try and purchased a 2022 Genesis GV-70. This was, regrettably, a decision I've come to regret deeply. Recently, I paid a substantial amount for a map update on my vehicle. Unfortunately, following the update, none of my connected services worked. One would expect an immediate and thorough response to such a serious issue from a car dealership of this stature, but the reality was starkly different. I spent an agonizing 34 minutes on hold, waiting to speak with a service representative to come back and address the issue, to no avail. This kind of customer service is incredibly disappointing, especially for someone coming from a Mercedes Benz background where the service has always been white-glove and top-notch. The Antwerpen tagline "Jack Says Yes" seems to ring true only when it comes to taking your money. Once you've parted with your hard-earned cash, it appears "Jack Says No" to providing the quality service that the customer has paid for. The difference between the promised service and the actual service was night and day. I was hoping for the same level of excellent service I received as a Mercedes Benz customer at Antwerpen Clarksville, but unfortunately, the service here is the opposite of white glove. My experience has been very disheartening, and I'm left questioning my decision to switch brands. My advice to anyone considering purchasing a vehicle here would be to proceed with caution. In my experience, the quality of customer service after your purchase may not live up to your expectations or the price you pay. More

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