Matthew Moon

Great Service from the whole team. My service advisor is very helpful and and explained well on the things that needs to be done. My service advisor is very helpful and and explained well on the things that needs to be done. More

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top tier customer service - would highly recommend! Very professional staff willing to help out. Jeep now runs great and we couldn't be happier! Will use them again. professional staff willing to help out. Jeep now runs great and we couldn't be happier! Will use them again. More

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I’ve got a 2003 Dodge Ram 4x4 with one hundred and fifty thousand miles on the hemi engine. I always have the dealership service the truck because they are through when checking it out which keeps you from thousand miles on the hemi engine. I always have the dealership service the truck because they are through when checking it out which keeps you from breaking down on the side of a road! I’m always happy to get it back. Having regular maintenance from time to time is far cheaper than paying for a new truck! More

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Staff is friendly and efficient in providing services, I enjoy the coffee and the flexibility for getting a ride home if can’t wait onsite enjoy the coffee and the flexibility for getting a ride home if can’t wait onsite More

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Great experience Always fast and friendly service whether it is scheduled maintenance or unscheduled and going through the express lane and the lobby area is always cl Always fast and friendly service whether it is scheduled maintenance or unscheduled and going through the express lane and the lobby area is always clean. More

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Dealership with excellent service ALL around! They are professional, knowledgeable, and treat you with respect as if you were a good friend or family member. professional, knowledgeable, and treat you with respect as if you were a good friend or family member. More

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Mike & Matt in service are very professional and reliable in the service of my vehicle. All repairs were performed accordingly and in a timely matter. in the service of my vehicle. All repairs were performed accordingly and in a timely matter. More

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Professional service completed by career oriented technicians and managers. Matt did a great job answering my questions and explaining the service performed step by step. Highly recommend. technicians and managers. Matt did a great job answering my questions and explaining the service performed step by step. Highly recommend. More

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Brand New 2019 RAM - VERY Happy Customer When I saw the videos of the new 2019 RAM come out I knew I had to wait for these to come out as opposed to getting a 2018 off the lot. After searchin When I saw the videos of the new 2019 RAM come out I knew I had to wait for these to come out as opposed to getting a 2018 off the lot. After searching various dealers when the 2019's just started to arrive I could not find the truck with all the options I wanted. I didn't want to buy a 60k+ truck and not have it perfect. Due to that I decided to place my first Factory Order for a car and build it to the exact specs I wanted. I was connected to the sales team at Ourisman in Clarksville, MD and I could not be happier with the end result. I live in Northern VA and the drive for me was about 80 miles but it was worth every bit of my time. I placed the order for my truck on Saturday 4/28 and it came in 7 weeks later on 6/16 when I picked it up. Through the entire process I was helped my Matt Moon in sales. Matt was super responsive with my all my questions while I was waiting on the truck and let me know the day it made it to the dealer. Matt made for a very pleasant buying experience and I would recommend anyone to him. My entire purchase was a NO NONSENSE process and it was an amazing experience. My sales price on the truck and trade in on my car were all agreed to when I placed the order back in April. There was no discussion of price when the truck came in and I actually got the truck for EVEN LESS since I could take advantage of a new rebate that I could not use before. I really got an amazing price on this truck. If you are in the market for a new truck there is nothing better on the road than these 2019 RAM's. You just have to test drive one to know how great they really are. The interior in the high end trims like the Limited I purchased are just jaw dropping gorgeous. Do yourself a favor and go check one out at Ourisman in Clarksville, MD and ask for Matt. He will be sure to take care of your every need! ~Ryan Y More

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First timer As a first time car buyer, I was extremely nervous about the whole process. I began looking for cars online months ago, but was recently ready to make As a first time car buyer, I was extremely nervous about the whole process. I began looking for cars online months ago, but was recently ready to make the big purchase. I knew that I wanted a new/used 4-door soft top Jeep Wrangler, but otherwise I had no idea about the whole car buying experience or any of the features Jeeps had to offer. I originally went to Ourisman Chrysler Jeep Dodge Ram of Bowie. There staff was extremely helpful. I was able to look at multiple Jeeps, as well as test drive a few. I had pretty much all of my questions answered. I decided that an unlimtied JK S package was what I wanted, in either white or black. The only downfall was that the Bowie location didn't have any Jeeps that were exactly what I wanted. However, they recommended I look at the Clarksville branch. As soon as I got home, I got online to search their inventory and immediately found "the one." It was perfect, had every quality I wanted, was a 2018 model , and was in my price range. I sent an email saying that I was interested in this Jeep, and almost immediately got a response from Ralph Bowen. He worked with my schedule (I'm a night shift nurse) to find a good time to come out and see the vehicle. He gave me all the package details, a price, and offered support in every way I needed. He emailed me a few times before the time we had scheduled to meet, just to clarifiy that it was still a good time for me, which I thought was so thoughtful. When I got to the dealership, I was warmly greeted and immediately taken to see the Jeep. It was perfect. It had everything I wanted, and the test drive comfirmed that it was the car for me. Once we got back to the dealership, I sat down with Matthew Moon, who was probably the most helpful person in this whole experience. I had so many questions, and I felt like I kept going back and forth. I was very nervous and stressed, but he made me feel so much more comfortable. Every question I had was answered. When I decided to buy the Jeep, the paperwork was so quick and easy. I had imagined that it would be extremely long and drawn out, but it was not like that at all. Afterwards, my folder was handed off to Kevin Gilbert, the finance manager. This part made me so scared. This was my first time buying a car, and with being young and just having decent credit, I was terrified of not being approved. Within 15 minutes, he came back to get me and was alright, lets finalize this paperwork. I was like wait a minutes I got the loan?? He made me feel silly for even worrying about it in the first place. We went over all the information on gap insurance and payments etc, and finished up the paperwork in no time. It didn't feel real, that I was actually buying my dream car. I came into the dealership with so much anxiety, but it was so much more easy than I thought it would be. If I knew buying a car would be this simple, I would have bought it months ago when I first started looking. Everyone gave me their information, and told me to call if I every needed anything at all. I can't thank everyone at Oursiman of Clarksville enough for being so kind and patient with me. It was the best experience I could have asked for. More

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