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Matthew Felix Thwaits

Overview Reviews (38) Inventory (358)

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Matthew Felix Thwaits | Page 3

Service Advisor

Tucson Subaru

4901 N Oracle Rd
Tucson, AZ 85704

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4.8

38 Reviews

Overview Reviews (38) Inventory (358)

Dealership Experience

4 yrs, 1 mo

Industry Experience

4 yrs, 1 mo

Languages Spoken

English

Spanish

4.8

38 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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38 Reviews of Matthew Felix Thwaits

February 11, 2022

Dealership Rating

Employee Rating

they do the job indicated, at the price indicated, by the time promised. that’s enough time promised. that’s enough More

by subaruofportland

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dan Ford, Jesse Friedman, Jordi Acosta, Artie Gonzales, Chris Valencia , Jason Arreola, Brandon Boyka, Richard Drow, Jeff Frazier

Helpful 0

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Feb 11, 2022 -

Tucson Subaru responded

Thanks for review!

Feb 11, 2022 -

Tucson Subaru responded

Thank you for the kind words. See you next service. Jesse Friedman

Feb 12, 2022 -

Tucson Subaru responded

We greatly appreciate the great feedback! - Artie

Feb 14, 2022 -

Tucson Subaru responded

Thank you so much for the positive review!

January 06, 2022

Dealership Rating

Employee Rating

Our 2022 Outback Wilderness was in for its first service and Dan Ford, Senior Service Advisor, greeted me as I stepped out of the car as the Porter verified my info. Professional, courteous and quick. What and Dan Ford, Senior Service Advisor, greeted me as I stepped out of the car as the Porter verified my info. Professional, courteous and quick. What more could I ask for? Service Manager Scott Gregg took time from his busy schedule to chat! Great people... great car! More

by Bob O

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dan Ford, Steve Willis, Jesse Friedman, Scott Gregg, Artie Gonzales , Richard Drow, Jason Mumma

Helpful 0

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Jan 06, 2022 -

Tucson Subaru responded

Thanks for Review!

Jan 06, 2022 -

Tucson Subaru responded

Thank you for the kind review! Jason

Jan 06, 2022 -

Tucson Subaru responded

We appreciate your kind review and feel blessed to be able to serve you. Thanks again, Jesse Friedman.

Jan 07, 2022 -

Tucson Subaru responded

Thank you for taking the time to leave us this great review! :) -Artie

Jan 12, 2022 -

Tucson Subaru responded

Thank you for the response! We look forward to seeing you!

December 30, 2021

Dealership Rating

Employee Rating

Service advisor Britney has impeccable professionalism. She diagnoses issue gets to the point, Vehicle was ready same day. A true leader and service department. Tucson Subaru has excellent Steph and servic She diagnoses issue gets to the point, Vehicle was ready same day. A true leader and service department. Tucson Subaru has excellent Steph and service advisors recommend him highly! More

by JJ

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brittney Ottaviano, Chris Valencia

Helpful 0

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Dec 30, 2021 -

Tucson Subaru responded

Thank you so much for your kind words, we truly do strive to provide extraordinary service and to ensure you're leaving the dealership happy and safe! Hope to see you again in the future! - Brittney

December 26, 2021

Dealership Rating

Employee Rating

Always professional and friendly. Great service! Matt worked quickly to complete the service well before estimate. Thank you! worked quickly to complete the service well before estimate. Thank you! More

by Baum

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Jason Mumma

Helpful 0

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Dec 29, 2021 -

Tucson Subaru responded

Thank you for the kind words! Looking forward to seeing you next service.

December 03, 2021

Dealership Rating

Employee Rating

From the very minute you pull up at Subaru to get service on your car you are treated very kindly and efficiently. on your car you are treated very kindly and efficiently. More

by jct173173

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

Report | Print

Dec 07, 2021 -

Tucson Subaru responded

I'm glad you had a great experience! Thank you for the great review!

December 02, 2021

Dealership Rating

Employee Rating

Matt, my service person was great! Friendly, knowledgeable, and took the time to answer all my questions. And they finished early on the scheduled time for the service. knowledgeable, and took the time to answer all my questions. And they finished early on the scheduled time for the service. More

by Mark

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

Report | Print

Dec 07, 2021 -

Tucson Subaru responded

Thank you for the review!

November 16, 2021

Dealership Rating

Employee Rating

The dealership is clean, the service is great, the staff are all friendly and helpful, and their work is excellent. are all friendly and helpful, and their work is excellent. More

by diana.ede

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

Report | Print

Nov 19, 2021 -

Tucson Subaru responded

Thank you for taking the time to leave a review!

November 15, 2021

Dealership Rating

Employee Rating

Excellent service, quick easy process and a comfortable area to wait for my vehicle. Matt was easy to work with and friendly. area to wait for my vehicle. Matt was easy to work with and friendly. More

by Katy

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

Report | Print

Nov 19, 2021 -

Tucson Subaru responded

Thank you for the awesome review!

November 14, 2021

Dealership Rating

Employee Rating

I have dealt with this Subaru since 2015. They can be a little more expensive on some things, but overall are honest and reliable in every way. little more expensive on some things, but overall are honest and reliable in every way. More

by HCBEATTY2

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dan Ford, Jade Hilliard , Steve Norris

Helpful 0

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Nov 15, 2021 -

Tucson Subaru responded

Thanks for being such a loyal customer! -Steve N

Nov 19, 2021 -

Tucson Subaru responded

I'm glad you trust us with your vehicle. Thank you for the review!

November 12, 2021

Dealership Rating

Employee Rating

Everyone at this dealership from the front desk, sales staff, service staff and everyone else in between is always helpful and friendly. staff, service staff and everyone else in between is always helpful and friendly. More

by robinarana1

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Kylee Nicosia

Helpful 0

Report | Print

Nov 19, 2021 -

Tucson Subaru responded

Thank you for the review!

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Matthew Felix Thwaits | Page 3

Service Advisor

Tucson Subaru

38 Reviews of Matthew Felix Thwaits

Dealership Inventory (358 Vehicles)

Had a great experience?Spread the word.

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