Matt Moll | Page 2

I have never experienced since wonderful customer service anywhere. from everyone in the building from sales the managers. The finance department and the garage personnel. Thank you Subaru! anywhere. from everyone in the building from sales the managers. The finance department and the garage personnel. Thank you Subaru! More

by reedpj96 Verified Customer Verified Customer

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They have a great service department; however my new car buying experience wasn’t good because my salesperson left on vacation and others scrambled to help. I appreciated the woman that helped me immensely buying experience wasn’t good because my salesperson left on vacation and others scrambled to help. I appreciated the woman that helped me immensely but overall wasn’t a top notch experience that I would expect from this location. More

by lsteen86 Verified Customer Verified Customer

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Purchased a used Ford from Janesville Subaru. At time of purchase and from discussion with sales staff and recent shop records from Janesville Subaru it was indicated that wiper motor, arms and At time of purchase and from discussion with sales staff and recent shop records from Janesville Subaru it was indicated that wiper motor, arms and linkage were replaced. Work order also indicated they recently performed an oil change. Within a week and the first time I used the wipers they failed, the car was also leaking oil. I brought the vehicle to a Ford dealer as all recently performed work at Janesville Subaru appeared to be failing. Ford found the wiper motor was broken, linkage was bent, arms were installed without a pin, the oil filter was not screwed on correctly and a vacuum pressure hose near the oil filter was broken and may have been bumped during recent oil change. Total repairs were $1500. I stopped by Janesville Subaru to inquire about reimbursement for the wiper motor, linkage and arms. I was instructed to email the shop manager. I did so and did not hear back for two weeks. I stopped in again to discuss with manager and was told I would hear back in a couple of days. A week and a half later I had to stop in again to get an update. My third time in they indicated they would not reimburse for any of the work despite the representation at time of purchased indicated they were functioning properly. If I had brought the car to their shop, they would have reimbursed the work. While this seems fair my hesitation was that all work previously performed at this shop was failing and I don't feel comfortable continuing taking it to Janesville Subaru based off my recent experience. I somewhat expected they would not reimburse the work but more disappointing was after the sale of the vehicle their communication and follow-up was non-existent. Their failure to take responsibility for the repairs is frustrating as they blamed it on product failures. I fail to see how an oil filter screwed on incorrectly is a product failure. More

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Super knowledgeable and enthusiastic! Drive from Madison to Janesville specifically to buy from Hailey after Madison wasn't that eager to work with us. Drive from Madison to Janesville specifically to buy from Hailey after Madison wasn't that eager to work with us. More

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I enjoyed my experience with Janesville Subaru. Staff was friendly and helpful. And so far I am enjoying my new car. Staff was friendly and helpful. And so far I am enjoying my new car. More

by tenick2521 Verified Customer Verified Customer

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Michael was extremely helpful with the purchase and made the buying experience easy. Dealership is very nice and matches the staff. Highly recommended Janesville Subaru!! the buying experience easy. Dealership is very nice and matches the staff. Highly recommended Janesville Subaru!! More

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Nice group of people Can you get me some information? I need to know the date of the last oil change on the car. I need to know the date of the last oil change on the car. More

by Laurie0662 Verified Customer Verified Customer

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Deana did a wonderful job of explaining the lease terms and advantages. We felt very informed and comfortable with our purchase choice. Thank you! and advantages. We felt very informed and comfortable with our purchase choice. Thank you! More

by tlseward Verified Customer Verified Customer

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Good sales and service people. I have bought 4 cars with them and will probably continue! I have bought 4 cars with them and will probably continue! More

by SANDIEDAWSON1498 Verified Customer Verified Customer

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Friendly & knowledgeable staff! Easy to work with! I’m sure I will be a returning customer! Easy to work with! I’m sure I will be a returning customer! More

by jstarr0303 Verified Customer Verified Customer

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