Nic Smallwood

Polite and efficient. Ordered part needed to fix speaker and in and out quickly. Trailer hitch installed and looks good. Ordered part needed to fix speaker and in and out quickly. Trailer hitch installed and looks good. More

by hollybsnisme Verified Customer Verified Customer

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Purchased a used Ford from Janesville Subaru. At time of purchase and from discussion with sales staff and recent shop records from Janesville Subaru it was indicated that wiper motor, arms and At time of purchase and from discussion with sales staff and recent shop records from Janesville Subaru it was indicated that wiper motor, arms and linkage were replaced. Work order also indicated they recently performed an oil change. Within a week and the first time I used the wipers they failed, the car was also leaking oil. I brought the vehicle to a Ford dealer as all recently performed work at Janesville Subaru appeared to be failing. Ford found the wiper motor was broken, linkage was bent, arms were installed without a pin, the oil filter was not screwed on correctly and a vacuum pressure hose near the oil filter was broken and may have been bumped during recent oil change. Total repairs were $1500. I stopped by Janesville Subaru to inquire about reimbursement for the wiper motor, linkage and arms. I was instructed to email the shop manager. I did so and did not hear back for two weeks. I stopped in again to discuss with manager and was told I would hear back in a couple of days. A week and a half later I had to stop in again to get an update. My third time in they indicated they would not reimburse for any of the work despite the representation at time of purchased indicated they were functioning properly. If I had brought the car to their shop, they would have reimbursed the work. While this seems fair my hesitation was that all work previously performed at this shop was failing and I don't feel comfortable continuing taking it to Janesville Subaru based off my recent experience. I somewhat expected they would not reimburse the work but more disappointing was after the sale of the vehicle their communication and follow-up was non-existent. Their failure to take responsibility for the repairs is frustrating as they blamed it on product failures. I fail to see how an oil filter screwed on incorrectly is a product failure. More

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Very pushy salesman! !! All they cared about was the sale and asked us 4 rimes "seriously what can I do to make you stip looking around?"... even though part of it was not !! All they cared about was the sale and asked us 4 rimes "seriously what can I do to make you stip looking around?"... even though part of it was not liking the car. More

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Michael Woods is exceptional! His knowledge and professionalism are one of a kind! I felt so comfortable the minute I started talking with him...especially as I interrupted his lu His knowledge and professionalism are one of a kind! I felt so comfortable the minute I started talking with him...especially as I interrupted his lunch on my first visit:) I think I owe him a warm lunch as his definitely got cold as he gave me his full attention! This was the beginning of my first Subaru purchase! I cannot thank him enough for being so patient and understanding! He is a salesperson that will soar and represent Subaru in fine fashion! I will for sure recommend Subaru in Janesville to my family and friends:) I felt pretty "cool"...driving down the highway is such fashion! It has only just begun! Thank you- Subaru! More

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One month ago I was in a car accident and my Subaru of over ten years was totaled. The team at Janesville took care of me: Jordan Gosa helped keep me updated consistently and helped to find the perfect ca over ten years was totaled. The team at Janesville took care of me: Jordan Gosa helped keep me updated consistently and helped to find the perfect car for a dealer trade, Matt Moll and Sean Fortin answered all questions promptly and professionally, Nicholas Compobasso made the paperwork a breeze, and Michael Woods was patient and enthusiastic in walking me through the entire buying process! More

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Wonder employee he took great care of me and answers all questions so happy with my brand new Outback! Will refer others questions so happy with my brand new Outback! Will refer others More

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Great service! the associate was very friendly. My car oil change was fast I’m very happy with your customer service. the associate was very friendly. My car oil change was fast I’m very happy with your customer service. More

by Almadesquivel Verified Customer Verified Customer

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