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Matt Hettel

Overview Reviews (99) Inventory (247)

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Matt Hettel

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Matt Hettel | Page 4

VW Master Certified

Volkswagen of South Charlotte

9900 South Blvd
Charlotte, NC 28273

Matt has been in the automobile business for 16 years. Moved here from Illinois and we were lucky to have him. He takes pride in his work and if you want a responsive Internet manager.....This is your guy !!! Another straight forward, no nonsense kind of guy. If you want someone attentive to your buying needs....look no further!!

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5.0

99 Reviews

Overview Reviews (99) Inventory (247)

Dealership Experience

12 yrs, 8 mos

Industry Experience

16 yrs, 6 mos

5.0

99 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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99 Reviews of Matt Hettel

March 31, 2023

Dealership Rating

Employee Rating

Thank you VW of South Charlotte. Matt and the whole dealership were great to work with. They made the process smooth and efficient. Matt and the whole dealership were great to work with. They made the process smooth and efficient. More

by GloriaDS

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Apr 03, 2023 -

Volkswagen of South Charlotte responded

Hello, thank you so much for your feedback about Volkswagen of South Charlotte! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

March 30, 2023

Dealership Rating

Employee Rating

Brought my 2017 Jetta for service previously and so when it came time to replace her without hesitation I knew I would have a positive experience. Thanks for making it easy! it came time to replace her without hesitation I knew I would have a positive experience. Thanks for making it easy! More

by amn2152

Recommend Dealer

Yes

Other Employees Tagged: Alex Terrell

Helpful 0

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Apr 02, 2023 -

Volkswagen of South Charlotte responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

March 29, 2023

Dealership Rating

Employee Rating

Matt was very insightful of the Tiguan that we were looking at, as well as respectful of our time and budgetary restrictions. He was a pleasure to work with. looking at, as well as respectful of our time and budgetary restrictions. He was a pleasure to work with. More

by James Schneider

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alden Sink

Helpful 0

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Mar 31, 2023 -

Volkswagen of South Charlotte responded

Hi James, we're glad to hear our staff took such great care of you! Here at Volkswagen of South Charlotte we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

March 22, 2023

Dealership Rating

Employee Rating

Matt was very professional and worked with me to make things work. While the numbers weren't exactly what I wanted, but they went the extra mile to ensure I was happy and comfortable. things work. While the numbers weren't exactly what I wanted, but they went the extra mile to ensure I was happy and comfortable. More

by zackprohonic20

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Mar 24, 2023 -

Volkswagen of South Charlotte responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Volkswagen of South Charlotte and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

March 20, 2023

Dealership Rating

Employee Rating

It was a pleasure working with Chris! He went above and beyond for us and ensured that we had a pleasant car buying experience. He went above and beyond for us and ensured that we had a pleasant car buying experience. More

by TULLEYDOMINGUEZ

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chris Hand, Alex Terrell

Helpful 0

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Mar 22, 2023 -

Volkswagen of South Charlotte responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Volkswagen of South Charlotte!

March 10, 2023

Dealership Rating

Employee Rating

Easy to work with, very transparent on pricing, and more than willing to help after the sale. than willing to help after the sale. More

by cmorris365

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Mar 13, 2023 -

Volkswagen of South Charlotte responded

March 01, 2023

Dealership Rating

Employee Rating

Just moved here from NY it was a pleasant experience Matt was extremely helpful & patient because I was dealing with some issues back in NY which prohibited me from finalizing the agreement for a couple of w was extremely helpful & patient because I was dealing with some issues back in NY which prohibited me from finalizing the agreement for a couple of weeks So absolutely appreciated his cooperation The only request I have is if we can RUSH getting paperwork to VW financial so I can get car registration in NC please More

by rebeye12

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Mar 04, 2023 -

Volkswagen of South Charlotte responded

Hi, thank you so much for your positive comments about Volkswagen of South Charlotte! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

February 19, 2023

Dealership Rating

Employee Rating

Positive experience overall. Very relaxed environment and quick to answer any questions. I felt well informed throughout the process Very relaxed environment and quick to answer any questions. I felt well informed throughout the process More

by brandonmowell

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

Report | Print

Feb 21, 2023 -

Volkswagen of South Charlotte responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 28, 2023

Dealership Rating

Employee Rating

Matt was great in helping us find the car we wanted. He kept in touch and was always responsive when I reached out to him. He kept in touch and was always responsive when I reached out to him. More

by jwsalkeld

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Helpful 0

Report | Print

Jan 30, 2023 -

Volkswagen of South Charlotte responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Volkswagen of South Charlotte so helpful in the purchase of your new vehicle. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Volkswagen of South Charlotte!

January 17, 2023

Dealership Rating

Employee Rating

Best experience ever buying a car! From the first phone call to driving my new car home, great experience. From the first phone call to driving my new car home, great experience. More

by sdaugherty823

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kwasi Asante-Ansong

Helpful 0

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Jan 18, 2023 -

Volkswagen of South Charlotte responded

Hi , thank you so much for your kind words about your experience here at Volkswagen of South Charlotte. We try every day to satisfy our customers and it’s always nice to know when we succeed. We look forward to your next visit! Take care!

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