Matt German | Page 3

Great experience no trouble at allI the sales person was great There were scratches on the bumper they fixed it with no problem and even buff out the truck experience no trouble at allI the sales person was great There were scratches on the bumper they fixed it with no problem and even buff out the truck good job More

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Awesome experience Shopping for a vehicle is normally a nightmare. Most dealerships that I’ve been to were a complete struggle to make a fair deal happen. Van Bortel For Shopping for a vehicle is normally a nightmare. Most dealerships that I’ve been to were a complete struggle to make a fair deal happen. Van Bortel Ford was a breath of fresh air. Matt German’s sales approach was perfect. He was down to earth, easy going, very accommodating, and a pleasure to work with. Matt didn’t try to play the typical games of hiding numbers; he told me straight up this is what the dealership can do and this is how much the dealership is making off of this deal. At the end of the day, Matt and his manager were able to meet me with a deal that was fair and I couldn’t be happier. If they continue to run their business this way, I wouldn’t bother going any where else for a car. Shopping at Van Bortel was very low stress; I would highly recommend this dealership. More

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Outstanding!!!!!!!! Matt was kindly persistent in contacting me after my vehicle was ready for me to pick it up. Matt was very flexible and understanding when things woul Matt was kindly persistent in contacting me after my vehicle was ready for me to pick it up. Matt was very flexible and understanding when things would change due to my heavy work schedule. Matt was very addimate when I picked up pmy vehicle to make sure all of my technological questions were answered and that I was all set with the features on my vehicle. Matt even took me back over to my old vehicle to make sure I did no tleave any items behind. Thank God he did!!! If he did not I would have left several personal and work items behind that would have caused a serious problem. Matt you showed outstanding professionalism, patience and competence in your knowledge of my vehicle. I will gladly refer any one I know to come see you. Thanks again Matt. More

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Van Bortel Ford – One-of-a-Kind Dealer! After much deliberation, research and comparison shopping, we decided to purchase a 2016 Ford Edge. To estimate its cost, we used Ford’s online “Buil After much deliberation, research and comparison shopping, we decided to purchase a 2016 Ford Edge. To estimate its cost, we used Ford’s online “Build and Configure” tool. Within 21 minutes, we received an email from Matt German, a personable and knowledgeable sales rep at Van Bortel Ford in East Rochester. Matt’s email provided Van Bortel’s selling price for the Edge we had just configured, including current rebates! A few minutes later, he called to personally introduce himself and explain Van Bortel’s pricing and sales policies. We set up an appointment and met Matt, who was armed with answers to every question we posed. After another test drive, we decided to order the Edge. Matt competed the necessary paperwork, and introduced us to Brandon Wood, who explained Ford’s extended warranty and other optional add-on packages. Our new Edge arrived within the original delivery window and we went back to Van Bortel to pick it up. This time, Matt introduced us to Mark Hawkins, a virtual walking encyclopedia of Ford’s latest technology. Mark spent an hour explaining all of the new gadgets and even answered our questions regarding our 2014 Ford Fusion! Finally, Matt introduced us to Bryan Zemaitis, who carefully explained all of the important points in our Ford Credit contract. We have purchased 10 new cars over the past four decades and have never found the experience to be as enjoyable as it was at Van Bortel Ford. Matt, Mark, Brandon, Bryan and the others we met there were friendly, professional and never too busy to answer questions and make us feel like family. From our first impressions through vehicle delivery, Van Bortel Ford has truly been a one-of-a-kind dealer! More

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New Car Pruchase We dealt with Claxton Wells from Van Bortel ford purchasing a 2015 Ford Edge. Claxton was great to work with. Very low pressure and he worked vary har We dealt with Claxton Wells from Van Bortel ford purchasing a 2015 Ford Edge. Claxton was great to work with. Very low pressure and he worked vary hard to get us exactly what we wanted and worked just as hard to get the vehicle at a price we wanted to pay. Claxton spent a lot of time with us and really cared about what we wanted at a price we wanted. We wound up ordering a vehicle with the options we wanted on it. Our experience was great. At the time of delivery, Matt German spent almost 2 hours with us going over all the features of the vehicle, which were many, and setting up all of the technical / sync options. I haven't had a dealer pay this much attention to detail in a long time. (I have purchased many vehicles over the years) They also treated us very fairly on our trade vehicle. More

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TRANSIT CONNECT -TITANIUM PURCHASE Working with Matt German on the purchase of my 2014 Transit Connect-Titanium was an absolute pleasure and enjoyable experience. Unlike my past dealing Working with Matt German on the purchase of my 2014 Transit Connect-Titanium was an absolute pleasure and enjoyable experience. Unlike my past dealings with car salesmen, man was zero pressure, courteous, knowledgeable, friendly and very eager to answer all my questions. His willingness to promptly return phone calls and e-mails really demonstrated his desire to work with me and ensure my questions and concerns were addressed. I feel Matt was very instrumental in my deciding to purchase the vehicle from Van Bortel Ford. Matt was also very fair with me concerning the trade-in of my 2006 F-150 as well as locating additional discounts I was entitled to with Ford. I very much like the arrangement that Van Bortel has with Ziebart as I would have done that anyway without their assistance but it was so much easier and cheaper using Van Bortel as my liason with Ziebart.. Matt was instrumental in my going with the additional extended warranty plan as he was fully capable of explaining the plans benefits. Brandon Wood was also a very valuable resource in displaying the various plan options and associated pricing to me and fielding any questions I had. In conclusion, I am 200% satisfied with my car buying experience with Van Bortel due in large to the interfaces I had with Matt and Brandon. Not to mention I got a great new vehicle!! Next stop: Van Bortel's Service Dept. I have been a loyal Henderson Ford customer for the past 15 years but am willing to see how Van Bortel compares in terms of service. THANKS FOR A GREAT CAR BUYING EXPERIENCE AND PRICE! Gregg Joss 2 Bainbridge Lane Webster, NY 14580 585-857-4385 More

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Excellent smooth easy transaction. I just purchased a vehicle through Van Bortel Ford and I was very impressed. Everything was organized and done very professionally. I came from New Je I just purchased a vehicle through Van Bortel Ford and I was very impressed. Everything was organized and done very professionally. I came from New Jersey to pick a car up. When I got there the truck was parked right out front all prepared along with all the paperwork. I was in and out within 10 minutes. They also pushed to get the rate I needed to meet my needs. Very pleased. More

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Great Place With Great People I cannot say enough about how well treated I was as a customer of Van Bortel Ford. A well organized and trained sales force and service technicians. I cannot say enough about how well treated I was as a customer of Van Bortel Ford. A well organized and trained sales force and service technicians. Purchasing my new Ford Edge was a very satisfying experience. More

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It was time for my son to buy a new truck and he had a few things that he really wanted: newer, 4x4, black, a regular cab that the seat can actually recline and an MP3/usb port for his ipod/phone and such few things that he really wanted: newer, 4x4, black, a regular cab that the seat can actually recline and an MP3/usb port for his ipod/phone and such. My job, as usual, is to be the facilitator and negotiator. It is what it is with many car dealerships and most buyers dread the thought of the ordeal they'll go through buying a new car. My son didn't want to get taken advantage of and of course neither did I want to see that. Anyway, we did our homework and found several trucks that fit the bill. His range was 25k and finding low mileage recent trucks in nice shape at that price is tough. We assumed that we couldn't get new since the price points were near 40k. We spent alot of time and gas tracking down trucks after we spent hours online. We ended up at Van Bortel on Marsh Rd in Fairport (East Rochester) and worked with Matt German who was their internet guy. I've purchased 3 other vehicles from this location previously under different ownership, but there was always a professionalism present. This was no exception. Upon entering, a salesman approached us and asked if were being helped and all I said was that I talked to the internet guy and he went and got him, unlike another dealership where the rep just said "He's not here, but he'd just turn you over to me anyway." Right away we knew to watch out at that place. My point is that right off the bat the salesman (Clayton) showed us that there was HONOR and honesty at the Van Bortel dealership. The sales staff all wore suits and ties and acted in the kind of manner that I EXPECT when I'm spending alot of money. Suits and ties don't necessarily make for a great experience, but here it seemed as if it was the way it was supposed to be. In fact we were at another dealership that trashed Van Bortel for wearing ties. Really. Matt was as professional as it gets, extremely knowledgeable and friendly, answering every question and making us feel like he, as well as the dealership, was actually GLAD we were there to give them a chance to sell us a truck. When's the last time you were at a store and you knew they were actually glad you were there? Think about that for a minute. So, anyway, Matt found several rebates for us, sold us the truck at 300.00 under invoice, took care of financing, didn't get flustered with tough questions, didn't push us for things we didn't want, and the bottom line was he put my son in a BRAND NEW F-150 4X4 STX for the same price as some 3 year old trucks we had seen with 40,000 miles on them. Every single facet of our "buying experience" was attended to, every question answered and every expectation met or exceeded. This is EXACTLY how car buying is supposed to be and frankly what I expected from the get-go. This is NOT what we experienced anywhere else. More

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