Matt Beckmann

This dealership is horrible. The buying process was excellent, I will admit. However, my vehicle had a check engine light come on 2 weeks after purchasing. Their service de The buying process was excellent, I will admit. However, my vehicle had a check engine light come on 2 weeks after purchasing. Their service department is absolutely atrocious. I dropped off my vehicle, they contacted me within 6 hours and said there's nothing wrong with it and to come get it. I had the vehicle diagnosed again, at a certified shop. Heritage cleared the codes and sent me home in a vehicle that has issues. I contacted their Service Director Matt Beckman and told him this. He said they would take of it. It hasn't been taken care of yet... Almost 2 weeks later. More

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I had a an issue with a parts failure. Matt Beckmann assessed the circumstances and took ownership of the issue. He was able to make it right in about 10 minutes with no fuss. I looked him Matt Beckmann assessed the circumstances and took ownership of the issue. He was able to make it right in about 10 minutes with no fuss. I looked him up here to leave a positive review and learned he is the Service Director. Kudos to him for leading by example, by serving his customers in a friendly and reasonable manner. More

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EVEN THOUGH THE CHRYSLER SERVICE COMPUTER SYSTEM WAS DOWN, HERITAGE-MILEONE DID A GREAT JOB OF TAKING CARE OF US!! DOWN, HERITAGE-MILEONE DID A GREAT JOB OF TAKING CARE OF US!! More

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DEALERSHIP WONT COVER ENGINE REPLACEMENT Took my 2015 Jeep SRT (105k miles)in for engine noise and acceleration issues. Vehicle was kept for weeks. Diagnoses was the motor in my rear axle needed to be re Jeep SRT (105k miles)in for engine noise and acceleration issues. Vehicle was kept for weeks. Diagnoses was the motor in my rear axle needed to be replaced and the camshaft lifters (which were previously done last year under warranty) had failed and needed to be replaced again under warranty. Initially, I'm advised that the lifters would be replaced under warranty and it would cost about $2200 for the rear axle motor. I pick the vehicle up and its doing the same thing as before. I drop the vehicle off again and am advised that I will need an engine. The $2200 dollar repair didn't fix any of the issues that I brought the vehicle in for and I was never told why I needed a motor. Moreover, it's confirmed that the camshaft lifters failed and at the same time that they failed, the engine started malfunctioning therefore, the engine issues were caused by the failed part...i.e the camshaft lifters. I am expected to pay $11k for an engine replacement which should be covered since the part that failed caused the malfunction. Spoke with everyone from the Service Adviser, Service Mgr, Service Director and even Jeep Customer Care. None of which are willing to help with replacing the engine. Sara, Kurt and Matt are all pleasant to work with however, I find myself having to follow-up with them more than they are with me. In addition, I'm told that the bulk of the cost for the replacement (if any) will fall on me. The Lifter failure is a well-known issue with the 6.4 engines and everyone knows that it can cause engine issues. In addition, Heritage is aware that the lifters that they installed on my vehicle (which was covered under warranty) failed. Whether it was due to a defective part or installation, it failed and caused additional damage to my vehicle. Since the part is still covered under warranty, the engine replacement/repair should be as well. At this point, I am left waiting to hear from the Service Director which has almost been a week and even then, the chances of receiving a favorable answer is slim as he stated. My only other options are to either find $11k for a motor or sell the vehicle at a drastic loss. Neither of these options are good considering that the vehicle is supposed to be from their performance division and only has 105k on the odometer. My advice: think twice before spending your hard earned money on Jeep or at least SRT and find a dealership that will back their work. More

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He is a xxxxx, rude, doesnt care, service dept in general needs improvement from employee to facility and parking. needs improvement from employee to facility and parking. More

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Completely Disappointed in the Job done in the Service Doertment Doertment More

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The service advisor was helpful. John, the Shuttle driver was great. Even got to see the Service Mgr. Matt in a mask! Good visit. Only wish was part would have been in stock, but arrived quick. was great. Even got to see the Service Mgr. Matt in a mask! Good visit. Only wish was part would have been in stock, but arrived quick. More

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Integrity a trait that Matt has makes him the best Service Manager's that I have ever worked with. I am a returning customer because of his loyalty to the Company, and his Customer's. I don't ever ha Service Manager's that I have ever worked with. I am a returning customer because of his loyalty to the Company, and his Customer's. I don't ever have to worry about him discussing any of my concerns in a truthful manner. Thanks Matt!! GOD BLESS. More

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They kept me informed about everything, informed me of an extended warranty that I was unaware of, and offered me a free rental. I will definitely return. extended warranty that I was unaware of, and offered me a free rental. I will definitely return. More

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Company vehicle has been there 2 weeks waiting to be looked at for a warranty related problem. Haven’t heard from anyone, left two messages because the service advisors don’t answer the phones. looked at for a warranty related problem. Haven’t heard from anyone, left two messages because the service advisors don’t answer the phones. More

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