Marquess Smith

A friend told me to visit Marquess Smith Sr. to purchase a vehicle. You would think if someone gave you a reference to purchase a car; they would have some decency with being an "Extraordinary G to purchase a vehicle. You would think if someone gave you a reference to purchase a car; they would have some decency with being an "Extraordinary Gentlemen" and honest! Far from it! I had to take it back 3x. "Nothing Wrong" Our master mechanic says he can't find anything. Then he said he took it to Lexus and they also found nothing! Another lie! When I took it to Northside Lexus, the front right passenger side tire was "RED" I basically needed 4 new tires, a wheel alignment, and front and rear brake pads, shims and rotors! DO NOT UNDER ANY CIRCUMSTANCE BUY ANYTHING FROM THIS DEALERSHIP! THEY ARE DISHONEST LIARS! Even calling the so called District Manager! MONTHS OF ATTEMPTING TO HAVE THEM RECTIFY THE SITUATION! THEY HAVE DONE NNNNNOOOTTTHHHIINNNGGG!!!! One one review they even act as if they were open to making it right! I asked them if this is what they would sell to their mothers and sisters!? I guess I got the friends and family deal from the Extraordinary D(*&%BAG! More

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Marquess Smith provided excellent and professional service. He was very knowledgeable, courteous, and direct to the point! I enjoyed doing business with him and look forward to working with him in service. He was very knowledgeable, courteous, and direct to the point! I enjoyed doing business with him and look forward to working with him in the future on my next Nissan purchase. More

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Marquess is the greatest salesman ever! !!! He is amazing and treats everyone with respect and is very patient. !!! He is amazing and treats everyone with respect and is very patient. More

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Excellent service department. The promise service program purchased with the vehicle was honored. I am satisfied with the product. The promise service program purchased with the vehicle was honored. I am satisfied with the product. More

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Consistently exceptional service. I don’t always make appointments but I can always expect great customer service, a clean waiting area, and some fairly nice snacks. I’ve been getting I don’t always make appointments but I can always expect great customer service, a clean waiting area, and some fairly nice snacks. I’ve been getting my vehicles serviced for over 9 years now and can’t remember a single bad experience. Highly recommend! More

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I love love love backer Nissan I’ve been a customer since 2005 I won’t go anywhere else thanks backer Nissan an Marquee.. 2005 I won’t go anywhere else thanks backer Nissan an Marquee.. More

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Mrs. Stephanie and the Collison Dept. did a Great Job!!! She insisted that the insurance company repair my 10 week old 2021 Murano to New Car status and look. It may have taken a few days extra, BUT It's be She insisted that the insurance company repair my 10 week old 2021 Murano to New Car status and look. It may have taken a few days extra, BUT It's been done correctly the first time. Thanks to all of you, I'm prayerfully back on track to enjoy my retirement and new travel vehicle (Nissan 2021 Murano SL). More

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I’m giving 5 stars because up until now my experience has been excellent. I recently dealt with Kasey Armstrong this time. He was the sales person I dealt with. He was not knowledgeable of his vehicles but w been excellent. I recently dealt with Kasey Armstrong this time. He was the sales person I dealt with. He was not knowledgeable of his vehicles but was very sneaky in down grading my vehicle. I traded in a 2019 Nissan Rogue with dual air, remote start, keyless entry for a 2021 basic Rogue. He brought the car already running so I didn’t know it was not remote smh he said it had GPS and fog lights. He flat out lied. I will NEVER do business with him again. Yes I traded my car. I regret to the max. By the way he told me to bring the car back and he would activate or show me how to activate the fog lights when I got there he didn’t even have the nerve to be there. Never again. More

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Absolutely Blown Away!! I NEVER leave reviews of businesses that I interact with, but Baker Nissan left me feeling compelled to do so. A few days ago, I went to Baker Nissan I NEVER leave reviews of businesses that I interact with, but Baker Nissan left me feeling compelled to do so. A few days ago, I went to Baker Nissan to pick up my dad whose 2017 Titan was being serviced. Just for fun before lunch, we looked at 2018 Titans for me. I was approached my a young salesman named Austin who was happy to help, but we told him we weren’t buying and just looking. He respected that, but made himself available to answer any questions either way. We were also visited by Frank, who worked very hard to show us that the dealership could get me into a new Titan even tho I had concerns about my credit score. There was no ‘haggling’ back and forth. I got a fair offer on my F150 quickly - and that gave me some clues about how the rest of my experience was going to unfold. Once I felt like it was a realistic possibility, I went ahead and pulled the trigger. From there, I was treated exceptionally well by the finance manager Effran Bryant. He made the paperwork so simple and enjoyable - which was a first for me! Absolutely no pressure to buy additional warranties and made things easy to understand. I then met with Diane Ellis who offered to help me understand the functionality of my new truck. When there was a misunderstanding on one piece of technology that I was excited to use, Diane went WAY beyond the requisite effort and got it corrected in a major way! I was also assisted by Marquess Smith (another salesperson) who was very professional and made me feel like the most important customer that Baker Nissan had! I had an opportunity to speak with one of the owners, Brad Baker, about my experience. I will tell you what I told him. ‘Thank you. I’ve never been treated so well and I’ve done nothing to deserve it. Your team from top to bottom made me feel welcomed and made the car buying experience what it should always be - fun.’ I can honestly say I’ve NEVER been treated like family at a car dealership. Once you experience that, there’s no need to go looking anywhere else for your next vehicle! Go see any of these people at Baker Nissan. I guarantee you’ll be glad you did!! -Trae P. More

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Great Experience!!!!! Team Terry Edwards and Marquess Smith was very professional throughout the entire experience of purchasing a car. Through the ups, downs and vehicle p Team Terry Edwards and Marquess Smith was very professional throughout the entire experience of purchasing a car. Through the ups, downs and vehicle protection programs, the test drive, marketing, and negotiations were all handled with care, concern, and expertise. Their communication, style, and diplomacy was clear, concise and polite, they were at all times honest and respectful as they worked together to try and help me with the purchasing of the right car for me. I'm new to the state of TX and the Edwards, Smith team made the burden of purchasing a vehicle easy and light. I would definitely recommend and call on them again for all my vehicle transactions. I am forever grateful for their services. Thank you again, Terry/ Marquess you are wonderful. More

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