Mark Stibal
Mark Stibal at Burnsville Toyota

Mark Stibal | Page 10

Service Advisor

Burnsville Toyota

14730 Buck Hill Rd.
Burnsville, MN 55306

4.8
110 Reviews
4.8

110 Reviews

Write a Review

Dealership Experience

24 yrs, 9 mos

Languages Spoken

English English

110 Reviews of Mark Stibal

August 24, 2023

Dealership Rating
Employee Rating

I have always been pleased with the service and the dealership. Everyone is pleasant and very professional. More

by EYEROGER77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2023

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 23, 2023

Dealership Rating
Employee Rating

They rob you with wrong price, everything they charge you is higher than any other price More

by yussufhussein41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 25, 2023

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us, Yussuf. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

August 14, 2023

Dealership Rating
Employee Rating

Our service advisor was great and kept us updated. Our mechanic Ha sent us a good explanation via video of what was wrong with the car and the proposed fix. Our previous visit, we had the same issue More

by michael.neuerburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ha

Aug 16, 2023

Burnsville Toyota responded

Michael, I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 03, 2023

Dealership Rating
Employee Rating

Unprofessional service/sales. I liked the video the mechanic sent! That was helpful and a good explanation. I’d rather just talk directly to the people working on the car. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cody the mechanic did a great job!

Aug 07, 2023

Burnsville Toyota responded

Thank you for taking the time to provide this feedback, Tom. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

August 02, 2023

Dealership Rating
Employee Rating

Great service. Mark was Knowledgeable and helpful. My issues were resolved better than expected and in a timely fashion. More

by NFUERSTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 04, 2023

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

July 28, 2023

Dealership Rating
Employee Rating

I was very pleased with the service I received on my 2016 4Runner on 7-26-2023. Everyone that I dealt with was very professional, and kept me informed until the repair was completed. Sean and Hahn were exc More

by RPCOALTRAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Grosulak, Sean O'Driscoll , Mike Peterson, Jim Yang, Mike Truesdell

Jul 31, 2023

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

July 27, 2023

Dealership Rating
Employee Rating

Mark was fantastic to work with! He helped me check my car in to service and got me out the door in an hour. Everything worked great. Fabulous job! More

by DANIEL.P.BACKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Borgen

Jul 31, 2023

Burnsville Toyota responded

Reviews like yours are truly a breath of fresh air, Daniel! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. I will be sure to pass on your very kind compliments and encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

July 22, 2023

Dealership Rating
Employee Rating

The service was wonderful. The people were helpful, considerate and fixed my car will skill. More

by hilligan37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Peterson, Neil Knutson

Jul 25, 2023

Burnsville Toyota responded

Thank you for leaving us this great review! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

July 14, 2023

Dealership Rating
Employee Rating

On page 1. Quanity 2Description Super Long Life C Cost$26.66x2eee explain what the items explain $53.32 Please explain what the items are for. Thank you. More

by dld.daggett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Grosulak, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll , Nolan Christy, Amador Pacheco, Allex Roberge

Jul 18, 2023

Burnsville Toyota responded

Hello! Please reach out to me at your convenience, so I can help you with any questions about your service! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

July 14, 2023

Dealership Rating
Employee Rating

Mark was awesome to work with for the service that I requested. Super response and super helpful. I always knew what what going on with my car and Mark got things done way ahead of what I expected. H More

by DANIEL.P.BACKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2023

Burnsville Toyota responded

Thank you for taking the time out of your day to share your wonderful experience with us, Daniel. I am delighted to hear you were treated with prompt, courteous, and informative service on your car. I hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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