Mark Rezzano | Page 15

Not a good experience Below is a letter i sent to the dealer and I only received a response after i contacted them a second time basically saying on well you bought a used Below is a letter i sent to the dealer and I only received a response after i contacted them a second time basically saying on well you bought a used vehicle. They took no responsibility for anything. I am writing to you about my experience with your dealership. On August 22 I contacted your company by internet in regards to 2010 Cadillac SRX. Morgan contacted me back and I explained to her what I was looking for. I also explained my concerns about purchasing a vehicle out of state that I could not actually see. She informed me, not to worry if there were any issues there was a document I would receive that would make sure I was protected. She also said she would send me pics of any damage she could find. She had Mark contact me. Him and I spoke and explained I was already approved and was ready to purchase but also explained my concerns. He explained that the vehicle had a clean car fax. I also informed him I was a former mechanic and claims adjuster for a insurance company and I know that not all accidents are reported but you can tell if you go over the vehicle. He assured me there was nothing wrong with the vehicle nut also stated he did not know of what document Morgan had been referring to. He told me that if I could get him a letter of credit on Friday August 23 the vehicle would be shipped to me Saturday defiantly at the latest Monday August 26. So on Friday I got him everything. Then Saturday morning he text me and says, well the vehicle cant go until we receive the check (Why did I have to go through the hassle to get them a letter of credit, then) and you have to sign documents and we will need you to meet a notary. I asked why wasn’t I told this originally? Why was I told something totally different. He said he didn’t know about all of this, but he had previously told me how he sold a lot of cars out of state. So he should have known. (I could have driven down Saturday with my trailer and picked vehicle up had I known that) He said he would try to get it out Monday. (Had I not had such a difficult time finding this vehicle I would have pulled the deal Saturday). On Monday he contacts me and says I will hear from his manager when the check comes in and car will be able to go out after that. Later I receive a call from Rafi, the manager and he tells me how they have to schedule me to meet with a notary to sign papers before they can ship the car. I asked him, why wasn’t I told this previously? He said “know one informed you of this?” So it seems like I was told what I wanted to hear just to make the sale. Needless to say I did not receive the vehicle Saturday or Monday. On Tuesday I receive the vehicle and couple things I noticed right off. The vehicle has been hit before and anyone could see that. The front bumper cover is out of align on the passenger side and the top tab is broken on the driver side and was hanging out. (I was not told about it). The previous owner was obviously a smoker. Car smells heavily like cigarette smoke. I have had to spend a lot of money trying to get rid of the smell and may have to get a professional detail. (Again I was not told about it), The outside lever and the inside lever for the rear hatch does not work. I can only open it with the remote. Again something I was not told about). This whole process had defiantly made sure I will never purchase another vehicle on line or from your dealership. I feel that know one was honest with me from the beginning and just wanted to make a sale. Whether the issues I found would have caused me to pull the deal, not sure but it should have been my decision to make. More

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Everyone was nice and fast and efficant. Is because they gave a good deal. And the price was right and everyone was very nice and polite. And the sales people where great. Is because they gave a good deal. And the price was right and everyone was very nice and polite. And the sales people where great. More

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Sales experiance Went there for service on tarus And checked out used trucks I previously had dealt with mark and went and got him he was very helpful in setting me u Went there for service on tarus And checked out used trucks I previously had dealt with mark and went and got him he was very helpful in setting me up with a used truck also your service dept. Went out of there way to help on some minor issues on the tarus. Great job by all .will defiantly recommend ganly west and mark rezzano. More

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How to prep a car for sale I purchased a used van here. The salesman said the van had been serviced/safety checked. When I got the van home and checked it over I found out the I purchased a used van here. The salesman said the van had been serviced/safety checked. When I got the van home and checked it over I found out the high brake light did not work, I replaced the bulb, then I found out the left fog light did not work, I replaced the bulb. Two day later I was driving in the rain, and turned on the rear wiper, which made a clunking noise in its motion, I stopped to check it, the blade was hitting the high stop light lens. It was a 24 inch blade on a back hatch window that takes a 16 inch blade! I have not found any other problems YET, but it makes you wonder what else was done/not done. More

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Great experience at Ganley Ford West Ganley Ford West in Cleveland, Ohio really did try to make my experience as a buyer as easy as possible. Thanks to my salesman, Mark Rezzano I was abl Ganley Ford West in Cleveland, Ohio really did try to make my experience as a buyer as easy as possible. Thanks to my salesman, Mark Rezzano I was able to travel over 7 hours from NJ to Ohio to make this deal happen. I know people have a hard time trusting others, especially over greater distances and trust me I’ve had my own bad experiences with some dealers over the years, but Mark did pull through in the end and allow me to see there are some decent people still left in this buisness! If you ever happen to go to this dealership I highly recommend asking to deal with Mark Rezzano. More

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Awesome dealership I want to thank the dealership for all they did to make my truck search a pleasant one. By far one of the best dealerships in the state. Everyone from I want to thank the dealership for all they did to make my truck search a pleasant one. By far one of the best dealerships in the state. Everyone from the salesman to the manager to the service manager did a terrific job in making this a great deal. And definitely want to thank Mark Rezzino the salesman for staying in touch and updating me on the truck ur an A plus salesman can't tell u thanks enough. And thank u Frank Kelly and ur service department for putting forth the effort and time to make sure the truck was top notch very much appreciated. More

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Wonderful Service I went looking for a good used SUV. I found a great 2014 with only 25,300 miles on it. What made my time spent at the dealership great was my sales r I went looking for a good used SUV. I found a great 2014 with only 25,300 miles on it. What made my time spent at the dealership great was my sales rep. He helped with every aspect of my purchase. Thanks Mark!! More

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Very Good We went to Ganley West because we knew our sales representative since long ago. This is the second time we get a car through Mark Rezzano. He has b We went to Ganley West because we knew our sales representative since long ago. This is the second time we get a car through Mark Rezzano. He has been always very honest with us and tried his best to accommodate our financial needs. All the staff at Ganley West was very kind and friendly. We definitely recommend this dealer ship. More

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