Mark Mastracchio | Page 2

Thank you to Dado and team for our new Rav-4! As long time Toyota owners, we are so happy with the level of service and care that Dado provided to us in buying our Rav-4. He is like family, someo As long time Toyota owners, we are so happy with the level of service and care that Dado provided to us in buying our Rav-4. He is like family, someone we trust and can feel free to call with any issues. Meeting the greater A-1 team in Hatim, Mustafa, Paul, Gary (who sold us our first car 12 years ago!), and Sunny made our long wait all the more pleasant, and it was worth it in the end. Thank you and ever grateful for the long hours and hard work that you all put in. More

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Amazing service, great people! My parents have bought their cars here for years and years. My husband and I also got our current vehicles here. The sales employees are not paid on My parents have bought their cars here for years and years. My husband and I also got our current vehicles here. The sales employees are not paid on commission - they take the time to make sure you get what you need, answer your questions and truly care about you. Amazing to work with as a first-time car buyer, especially. There's no haggling, no games. It's very straightforward and stress free. Their service department is also very efficient, friendly - also taking the time needed to make sure you understand what's happening and explaining your options. The environment is great - clean, modern - they have a wifi room, a children's area, a nice lounge. The bathrooms are clean and there's complimentary coffee. Overall, a great dealership! More

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Always Satisfied.......Ms. Moodie I've received nothing but the best service from A1 Toyota. Mark Mastracchio is awesome. Efficient, polite, courteous and reliable. He's a great asset I've received nothing but the best service from A1 Toyota. Mark Mastracchio is awesome. Efficient, polite, courteous and reliable. He's a great asset to this company. This is my 3rd Toyota dealership and by far THE ABSOLUTE BEST! Thank you Mark Mastracchio!! More

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Our Car repair experience My son is a college student in New Haven. He took the 2005 Toyota Camry (engine size 2.4, 74,000 miles) to this dealership because the car vibrates a My son is a college student in New Haven. He took the 2005 Toyota Camry (engine size 2.4, 74,000 miles) to this dealership because the car vibrates a little when driving above 60mph. The shop performed a multi point inspection and found that the root cause of the vibration was due to a bent rim. He was also told of several other problems and was given an estimate of over $3000 (70% is labor). The estimate was shown to him on a sheet of paper and no written itemized estimate was given to him. He naively agreed to the repair. When I learned of this matter the next morning, I asked him to call the shop right away to cancel the job. Unfortunately, the shop told him that the job was done already when he called. There was only 7.5 hours between the time that the car could be worked on and when the car was made available. But the invoice shows that 22.4 hours was charged. The largest item was the oil leak fix. This job alone clocked 18 hours. I consulted with a seasoned car expert who's been in the repair business for years. According to him, the standard amount of hours charged for an oil leak fix for this car model with this engine size is 7 hours. If the car was still under warranty, the manufacturer only pays 4.7 hours. I called the service manager and tried to get some insights as to why they would charge 18 hours. The answer is that they opted for doing a cleaner job and so it's more labor intensive. They not only removed the timing cover as usually is done, they also removed the subframe and so had to re-align the gear and the timing chain. He also told me that 2005 Toyota Camry is known for the oil leak problem at low mileage. There's no way for us to confirm if they did what they claimed that they did. My only question is whether they still would have opted for using this cleaner method if the car was still under warranty. The only thing that we are certain about is that our wallets got cleaned very well. More

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