Mark Hepler | Page 2

Everyone is very friendly and helpful! Sales (LJ Jumu) is very helpful, easy to discuss needs, & his best offerings. Sales manager easy to discuss needs & price. No hassle or delay. Service department and ma very helpful, easy to discuss needs, & his best offerings. Sales manager easy to discuss needs & price. No hassle or delay. Service department and manager outstanding! Recommend to anyone!! More

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I had a fantastic experience at Nissan of Cool Springs! I came in for an oil change and JR especially was so helpful and friendly. came in for an oil change and JR especially was so helpful and friendly. More

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I recently found myself with a car 'problem' and had to have my car towed to Nissan of Cool Springs. The problem was actually with the battery, which had somehow leaked acid to such a degree that the batte have my car towed to Nissan of Cool Springs. The problem was actually with the battery, which had somehow leaked acid to such a degree that the battery terminal had disintegrated. My extended warranty did not cover this issue, although I was grateful it covered the tow truck to get it to the dealership. I was concerned that the quick answer about the coverage was a 'pat answer' and I wanted to make certain it wasn't covered since this was not a typical battery failure incident. JB Harrison, the service rep, was very accommodating and professional. He took my concern to Mark Hepler, whose title is Fixed Operations Director, who was also very gracious. He had me into his office, explained the warranty policy, and offered to extend some goodwill towards me, as my entire family is a 'Nissan family' and have all gotten our cars there. In this unfortunate battery situation, Nissan of Cool Springs, and Mark Hepler showed loyalty to me as a Nissan customer and a measure of generosity in reducing the cost of the repair that I gladly welcomed. I appreciate the professionalism, the way they dealt with my concern/inquiry by taking the time to understand and explain...and all for a discounted rate. Customer service and loyalty like that is not common these days, so it really stands out when you encounter such service. Thank you, Nissan of Cool Springs! More

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Very pleased with the service. Appointment was on time and the service was very quick. Polite and courteous employees at this dealership where I leased my car in April. and the service was very quick. Polite and courteous employees at this dealership where I leased my car in April. More

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Would not take my Nissan to any other dealer. Service Dept is great and Mark Hepler is outstanding. Would recommend them to anyone. 9th Nissan Dept is great and Mark Hepler is outstanding. Would recommend them to anyone. 9th Nissan More

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I return to Nissan of Cool Springs for my regular maintenance; and every single visit has been quick, efficient, and professional. Every employee I have encountered has been friendly and knowledgeabl maintenance; and every single visit has been quick, efficient, and professional. Every employee I have encountered has been friendly and knowledgeable. More

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Awesome team in the service center headed by Mark Hepler. Super Professional polite and friendly staff. Clean customer service area free WiFi and coffee. Very pleasant experience! Super Professional polite and friendly staff. Clean customer service area free WiFi and coffee. Very pleasant experience! More

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The cool spring Nissan service center is amazing. How The cool spring Nissan service center is amazing. How can you possibly have a team grouped together with so much Synergy, from the manager Mark H The cool spring Nissan service center is amazing. How can you possibly have a team grouped together with so much Synergy, from the manager Mark Hepler to Jenifer Spaulding to Bob Shank my experience of having my vehicle serviced was effortless heck I felt like I was part of a family. If you want professional, knowledgeable and friendly service Cool Springs Nissan is the place to go. More

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Tire issue on new 2019 Rogue Mark Hepler in Service and Ed Ryan in Sales have worked together to resolve the tire related problem on my new Rogue. Both men have been very profess Mark Hepler in Service and Ed Ryan in Sales have worked together to resolve the tire related problem on my new Rogue. Both men have been very professional and personable in dealing with this situation and both are excellent representatives of the staff at Nissan of Cool Springs. My thanks to both and to the dealership. More

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James is fantastic! He asked what my budget was and what I was looking for and directed me from there to find want I wanted! He didn’t push me to spend more than my budget. He also made sure I knew all my o I was looking for and directed me from there to find want I wanted! He didn’t push me to spend more than my budget. He also made sure I knew all my options. Overall he was so helpful with all my questions and making my experience buying my first brand new car amazing! More

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