Mark Castleman
Mark Castleman at Larry H. Miller Hyundai Peoria
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Mark Castleman | Page 3

Service Advisor

Larry H. Miller Hyundai Peoria

8425 W. Bell Road
Peoria, AZ 85382

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4.7
147 Reviews

BIRTH PLACE: AZ PREVIOUS OCCUPATION: PARTS MANAGER HOBBIES: WORKING ON MY TRUCKS FAVORITE THING ABOUT WORKING AT HYUNDAI PEORIA: THE EMPLOYEE'S FAVORITE MOVIE(S): DON'T REALLY WATCH MOVIES

Dealership Experience

5 yrs, 6 mos

Industry Experience

14 yrs, 6 mos

Languages Spoken

English English

4.7

147 Reviews

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147 Reviews of Mark Castleman

September 15, 2023

Dealership Rating
Employee Rating

They make service easy on the app and in person. Professional and friendly staff. Prices are reasonable for a dealership. More

by Tucsonowner
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Recommend Dealer
Yes

September 13, 2023

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It was ok. The wait was long even with an appointment but they had snacks and drinks. The chairs weren’t that comfortable but at least there was a place to sit. More

by dydee5382
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Recommend Dealer
Yes
Sep 14, 2023

Larry H. Miller Hyundai Peoria responded

Hello, it is the goal of our staff to make every visit worthy of a five-star rating. We are sorry to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please feel free to contact me directly at 623.815.4581. Sincerely, Robert Smith Customer Relations Manager Larry H. Miller Hyundai Genesis Peoria 623.815.4581

September 09, 2023

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Since moving from Washington state I have taken my car to Larry Miller...The service at the service dept. has always been good...I either wait there or have a friend drop me off...the work is done in timely More

by jillybean01weiss
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Recommend Dealer
Yes

September 03, 2023

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Provided Great service…thorough…excellent job! …done before time estimated…always impressed with the quality and work on my vehicle. More

by J Smith
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Recommend Dealer
Yes

September 03, 2023

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Mark is an excellent service manager. Great customer service and assistance with getting my part More

by Reddogrealtor
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Recommend Dealer
Yes

September 02, 2023

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It was great, they even checked everything to let me know what i have to change or not More

by lincotchaou
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Recommend Dealer
Yes

August 24, 2023

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Mark in the service center was incredibly helpful and accommodating. We appreciate the time and effort it took to get our vehicle back in working order. More

by renee.schuch
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Recommend Dealer
Yes

August 24, 2023

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See Mark, great service tech and main reason why I come to dealership for repair. More

by Dennis
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Recommend Dealer
Yes

August 22, 2023

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Apparently Larry Miller Hyundai won't service your car. I called to set up an appointment and they told me 3 to 4. Then they told me to go find someplace else to get my car serviced. More

by tshinton
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Recommend Dealer
No
Aug 23, 2023

Larry H. Miller Hyundai Peoria responded

Happy Wednesday tshinton, I'm very sorry read that we did not meet you expectations. Please contact me directly so I can rectify the situation. -Robert Smith, Customer Relations Manager, 623.815.4581

Aug 23, 2023

tshinton responded

This is not the first time i have had issues with Larry Miller Hyundai. The first time you didn't transfer my plates to the new car. Now I cant get service until a month from now. By then I will have gone past the 1000 mile rule and lost my complimentary service. To top it off your service department has the attitude of if you dont like waiting a month go someplace else. I guess I will just go someplace else that wants my business. Don't get me wrong. Your personal weren't mean or nasty when we talked.

Aug 23, 2023

Larry H. Miller Hyundai Peoria responded

Please call me so I can rectify the situation, so you don't go over the milage. I would reach out to you, but I don't have your name to look you up in our system. I can be reached directly at 623.815.4581. -Robert Smith, Customer Relations Manager

August 14, 2023

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Employee Rating

Mark was our Service Advisor. He was very efficient in getting our car ready, ordering many Uber rides and getting me in touch with Hyunda Customer Care. More

by Eliot
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Recommend Dealer
Yes
Aug 16, 2023

Larry H. Miller Hyundai Peoria responded

Thank you for your wonderful review. It's great to hear that you had a fantastic experience at our dealership. Our team works hard to ensure that each customer leaves happy and satisfied, and it's rewarding to know that we were able to meet your needs.

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