Marissa Flood | Page 9

Marissa was great! Marissa Flood was great, from beginning to end. She was helpful without being pushy, and very informed about the vehicle. I have already recommended h Marissa Flood was great, from beginning to end. She was helpful without being pushy, and very informed about the vehicle. I have already recommended her to several friends in the area. More

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Best Truck Buying Experience I am so incredibly pleased with my newest F-150 purchase. Marissa was great to work with; so professional, nice, and eager to please. Thank you Flood I am so incredibly pleased with my newest F-150 purchase. Marissa was great to work with; so professional, nice, and eager to please. Thank you Flood Ford , I love my new truck! More

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Great follow through! I purchased my vehicle with the help of Marissa. She was so accommodating and patient with me. After purchasing it I noticed some service that needed I purchased my vehicle with the help of Marissa. She was so accommodating and patient with me. After purchasing it I noticed some service that needed to be done and she got me right in and gave me a comparable loaner vehicle while it was worked on for a few days. Sarah in sales was great too! Very friendly people to deal with! I would recommend this dealership if you want a smooth easy car buying experience. More

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Flood Ford The whole process was informative, professional and fun. Marissa Flood was very knowledgeable of the vehicle. More importantly, she was very enjoyable The whole process was informative, professional and fun. Marissa Flood was very knowledgeable of the vehicle. More importantly, she was very enjoyable to work with never pressuring me into anything along the way. The other staff I interacted with on the team were also terrific. I took my son with me to experience the process and he was very impressed as well. He assumed it would be a stressful experience but he found out, in fact, it was just the opposite. More

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Excellent service. Great sales staff and Sales Manager. Very well worth my time. One small hi up which was addressed by the sales manager Jay. Overall great experience ! Highly recommended. Will buy futu Very well worth my time. One small hi up which was addressed by the sales manager Jay. Overall great experience ! Highly recommended. Will buy future vehicles there. More

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Approachable and accessible. Excellent follow through and willingness to address customer needs. Family atmosphere and hands on approach. They do what they say. No mixed messages. Excellent follow through and willingness to address customer needs. Family atmosphere and hands on approach. They do what they say. No mixed messages. Excellent and efficient experience. More

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Class act! “Class act” is the best way to describe my many experiences with Flood Ford. I have purchased an Expedition from them several years ago and walked awa “Class act” is the best way to describe my many experiences with Flood Ford. I have purchased an Expedition from them several years ago and walked away with not only a great SUV at a fantastic price, but found the whole experience actually pleasant. No pressure from anyone, easy financing and same day delivery of the Expedition, and I was home with my new vehicle. That is just the start. Several years later Flood Ford opened up Quiklane across the street from their showroom. Due to my vice of buying lots of different cars I started to bring all my cars to them at Quiklane for service. They have serviced for me my Volvo, Saturn, BMW, Porsche, Jeep, and Honda without any issues or less then ideal experiences. They actually took one of my Jeeps to the dealer ( where I purchased it) for warranty work. No charge from Flood Ford, just the simple courtesy of helping me out because I didn’t have the time to take it there myself. Not to mention that at any time I can stop in at the service center for anything and I’m always met with a “ yes, we can get it done” and then they drive me home. Only to have the car delivered to my home later that day serviced and washed. It’s gotten to point that I now call them, tell them where I left the keys in the car ( sitting in my driveway) and they pick it up, service it and return it home. Most recently they have delivered to my home a new vehicle to “test drive” for a few days and give them feedback on its performance. Not once, but twice this has happened. I wasn’t even in the market for a new car, they just wanted to extend the courtesy ( and everyone’s excitement ) of driving something new for a few days. By the way, I’m not referring to lower end models either. Both times were brand new Lincoln’s with every feature imaginable. No pressure to buy, just a simple way of them saying “thank you” for allowing them to service my cars and extending their trust to me as I have to them for many years. So, yea, “Class act” pretty well sums up my impression of Flood Ford and their many employees who I’ve gotten to know and trust over the years. They have taken the philosophy of “quality service and quality vehicles” to a whole new level. They have added “personable” to it which sets a whole new benchmark for other automobile dealers to envy and stride for. More

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Leasing Experience Marissa was fantastic! I was torn between buying or leasing. She explained both options and payments. We went with leasing and she walked us throug Marissa was fantastic! I was torn between buying or leasing. She explained both options and payments. We went with leasing and she walked us through everything, continually following up and making sure I had no questions. The day i picked up the vehicle, she took her time and went through everything in the car with me to ensure I knew how it all worked. She was beyond helpful and informative. She never put any pressure on us and has followed up again since leaving the lot. The gentleman who did our leasing paperwork was also great. We felt so comfortable and everything was explained thoroughly. I will definitely recommend Flood to family/friends and will be be back :) More

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Marissa you were a pleasure to meet and deal with.thanks. ! Marrisa you were a pleasure to work with on the entire experience in buying my wife's new car . Everyone in the showroom is frendly. And really makes Marrisa you were a pleasure to work with on the entire experience in buying my wife's new car . Everyone in the showroom is frendly. And really makes you feel comfortable. More

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None better I was satisfied from start to finish with the whole transaction. I felt that I was treated fairly will not hesitate to do business there again. Jim I was satisfied from start to finish with the whole transaction. I felt that I was treated fairly will not hesitate to do business there again. Jim Pemantell, Jamestown More

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