Marissa Flood

This dealership fails to provide service, let alone good service. Made an appointment 2 months in advance. Dropped the vehicle off early, gave them a week to change a battery, and they still had not broug service. Made an appointment 2 months in advance. Dropped the vehicle off early, gave them a week to change a battery, and they still had not brought the vehicle the vehicle in to be serviced. This is the second time dealing with this service center, the first time we waited 4 months to get an in stock warranty item repaired. xxxx Poor Management stemming from the top. More

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Chase is outstanding, very professional-good person! World class - great process & experience! True professional—highly recommend! World class - great process & experience! True professional—highly recommend! More

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I ordered a Ford Bronco in October of 2021 from Flood Ford working with Joe Cicchetti Jr. During my 16 months of waiting for the vehicle to be built, Joe was extremely responsive every time I had a ques Ford working with Joe Cicchetti Jr. During my 16 months of waiting for the vehicle to be built, Joe was extremely responsive every time I had a question about pricing, manufacturing, shipping or delivery. During that time, the vehicle had to be re-ordered as a 2023 model year, which prompted many questions on my part. Marissa Flood and Joe helped me through that process, answering my questions and making sure the new order was submitted properly. When the vehicle arrived in February of 2023, it had a minor blemish on the steering wheel, which I probably would not have noticed or cared about. Joe mentioned this to me before we even came to pick it up and had his detailer repair it. He also made sure I received the price protection amounts that I was entitled to since I ordered the vehicle in 2021. I was out of town when the vehicle arrived at the dealership so the purchase and registration paperwork had to be handled via overnight mail, which Paulette Matteson did extremely well. I would highly recommend Joe, Marissa, Paulette and Flood Ford for anyone looking to purchase a vehicle. They were extremely professional and a pleasure to work with. More

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I have always had a great experience at Flood from a salesperson that had left after my last purchase and I was introduced to John G. My experience this time was just what I would have expected and agai salesperson that had left after my last purchase and I was introduced to John G. My experience this time was just what I would have expected and again I had a smooth purchase. Joe P in Finance also exceeded my expectations and as always I was very happy with my purchase. More

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John is a really great person to work with. Helpful, knowledgeable and easy going. If you don’t like stereotypical salespeople, then you’ll find John to be a huge breath of fresh air. Both he a Helpful, knowledgeable and easy going. If you don’t like stereotypical salespeople, then you’ll find John to be a huge breath of fresh air. Both he and Marissa made the often painful process of buying a vehicle actually quite painless. Thanks! If you’re looking for a Ford, I’d highly recommend them. More

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Sometimes a person does everything to make the buying experience a pleasant one. However, with John Granata, he has that intangible quality - the personal human touch. Almost like you knew him for many y experience a pleasant one. However, with John Granata, he has that intangible quality - the personal human touch. Almost like you knew him for many years. My wife and I instantly felt his caring personality. I would recommend him and Flood Ford to anyone. A class person and organization! Thank You! More

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I had a great experience buying a new car. Robert was very helpful, and answered all my questions! Robert was very helpful, and answered all my questions! More

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Everyone was courteous and helpful, salesperson, management, service department. This is the 2nd car I purchased from Flood Ford, and I would do so again! management, service department. This is the 2nd car I purchased from Flood Ford, and I would do so again! More

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Have purchased many vehicles from Flood Ford EG as well as their Narragansett location. Same great customer service Love Flood !! as their Narragansett location. Same great customer service Love Flood !! More

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Everyone at this dealership made me feel comfortable providing a warm, friendly environment. I was very happy with my pre-order purchase and delivery. I found it a personal and convenient experience. providing a warm, friendly environment. I was very happy with my pre-order purchase and delivery. I found it a personal and convenient experience. More

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