Margie Bonel | Page 27
Service Advisor
Advantage Toyota Valley Stream
400 W Sunrise Highway
Valley Stream, NY 11581
Dealership Experience
10 yrs, 9 mos
Industry Experience
10 yrs, 9 mos
Languages Spoken
Spanish
268 Reviews
Write a Review268 Reviews of Margie Bonel
January 04, 2021
Advantage Toyota at Valley Stream always brings a great and friendly environment. Customer service is excellent. The service department answer and explain the work and prices that needs to be done. and friendly environment. Customer service is excellent. The service department answer and explain the work and prices that needs to be done. More
January 03, 2021
Advantage always handles what I need. This time around, Mr. Xavier Ascencio, Marjorie, and Femi were great in meeting exactly my needs, with authentic friendliness, in a very short amount of time. Thank yo Mr. Xavier Ascencio, Marjorie, and Femi were great in meeting exactly my needs, with authentic friendliness, in a very short amount of time. Thank you!!!! More
Other Employees Tagged: Xavier Ascencio
January 03, 2021
I was very disappointed in my visit for my first service 10,000 Mile or 1 year on the Brand new Rav4 hybrid I purchased from this dealer. I also needed my annual Nys inspection and brought it to this dealer 10,000 Mile or 1 year on the Brand new Rav4 hybrid I purchased from this dealer. I also needed my annual Nys inspection and brought it to this dealer because I was promised free inspections and free car washes with every service. When I dropped off my car your advisor rep Margie Bonel Flore told me that there would be a $37 charge for Nys inspection and that I didn’t want the car wash because of possible damage to my car. I informed her what I was promised when I purchased the car and she that they were under new management. When I picked up my car she directed me to Xavier the service manager. He told me the charge was new for 2021 and that they were looking for a new car wash company. I told him that I was never informed when I booked the appointment of these changes and specifically asked about it. I would never of traveled to this dealer for service when other Toyota dealers are much closer to my home. In addition they had a hard time finding my car and key at pickup it took 4 people. I was so pleased, recommended this dealer to my friends and family and gave a glowing review of all the staff at Advantage involved in the sale of my new vehicle and expected the same from service. Unfortunately, that did not Happen. I guess I will need to look for other dealer service locations in the future. More
Other Employees Tagged: Xavier Ascencio
January 02, 2021
I was well satisfied with my interaction. My issues were dealt with as expected and in a timely manner I was also kept informed on the status of my vehicle while I was waiting dealt with as expected and in a timely manner I was also kept informed on the status of my vehicle while I was waiting More
December 30, 2020
Excellent service as usual. Service Advisor, Margie Bonel squeezed me in for a last minute appointment. Any negative issues were handled by management. Fantastic job! Bonel squeezed me in for a last minute appointment. Any negative issues were handled by management. Fantastic job! More
Other Employees Tagged: Xavier Ascencio, Frantz Casimir , Excellent job by Mechanic Steve who filled in for Ozzie.
December 27, 2020
I received good service for my Sienna. The waiting time was not too long and friendly customer service. I would recommend Valley Stream Toyota to others. was not too long and friendly customer service. I would recommend Valley Stream Toyota to others. More
Other Employees Tagged: Xavier Ascencio
December 17, 2020
I brought my vehicle in for service todayat 10:40 am and after being there for 2 hours I was told my keys couldn't be found to bring my car inside to be serviced. So a representative asked me to walk with after being there for 2 hours I was told my keys couldn't be found to bring my car inside to be serviced. So a representative asked me to walk with them to my car to see if the keys were inside but after walking the entire dealership my car was no where to be found. The representative that was assisting me Margie Bonel did everything she could and left no stone unturned to try and locate my vehicle and keys. After an hour she informed the service manager Frantz Casimir that my car couldn't be found and he nonchalantly told her to call the police. After being informed of the situation he never left his office to come to speak to me or even inquire about what was being done to find my car i had to ask to go in his office and speak to him and he told me the same thing to call the police. I was infuriated at how uninterested he was about them losing my car. While in his office a porter comes in and says that my car was found at enterprise rental car .. How do you lose a whole car is my question.. I don't feel that Mr. Casimir treated this situation properly and didn't show any concern when his service center gave my car away without verifying it was the correct vehicle. I don't feel that I was compensated properly for all the inconvenience that this situation caused. I literally was there from 10:40 am until 4:30 pm UNACCEPTABLE! It will not be returning to this service center again. More
Other Employees Tagged: Tom Coppola, Frantz Casimir
December 04, 2020
I took my car in for routine servicing and as usual I have no complaints. It was a bit of a long wait but it was very doable. The staff were pleasant and very helpful. have no complaints. It was a bit of a long wait but it was very doable. The staff were pleasant and very helpful. More