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Marcus Yates
Marcus Yates at John Eagle Honda of Dallas
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Marcus Yates | Page 3

Service Manager

John Eagle Honda of Dallas

5311 Lemmon Ave
Dallas, TX 75209

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4.6
146 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

19 yrs, 3 mos

4.6

146 Reviews

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146 Reviews of Marcus Yates

June 27, 2023

Dealership Rating
Employee Rating

John Eagle Honda has an amazing team. The location is clean and welcoming, the staff are all friendly and I would highly recommend! More

by BB
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Mark Shipman, Josue Saucedo , Ahmed Assaani

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Jun 28, 2023

John Eagle Honda of Dallas responded

This review is amazing! Thank you so much for choosing John Eagle Honda of Dallas and we appreciate the 5-star review! We hope to provide the same level of care during your future visits. Thanks for the recommendation! Till next time!

May 31, 2023

Dealership Rating
Employee Rating

Gabriel, Service Advisor, was polite and answered my many questions throughly and patiently. I received a text telling me that Service recommended additional work. (My 2019 Honda CRV was in for her 20,00 More

by CAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel Vargas, Austin Nault, Anyssa Valenzuela, Jennyfer Lopez, Liliana Romero , Rich Corbell, Samantha Hernandez, Fernando Marquez, Matt Workman, Robert Estrada

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Jun 01, 2023

John Eagle Honda of Dallas responded

We love to see satisfied customers! It's so good to hear that you had positive experiences with our team members. We count ourselves lucky to have such a dedicated staff here at John Eagle Honda of Dallas. We hope to see you in our store again soon, Cam.

March 28, 2023

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Employee Rating

The service advisor I had was very professional, timely and well informed on the subject matter More

by Scollier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 28, 2023

John Eagle Honda of Dallas responded

Prompt, professional service is always what our team aims to deliver. Thank you for your 5-star review! We hope to serve you again soon.

March 08, 2023

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Employee Rating

I had a great experience, the staff was really nice and always engaging with the customers More

by Ladyahaynes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel Vargas, Austin Nault

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Mar 09, 2023

John Eagle Honda of Dallas responded

It makes us happy to hear you had a great experience with our team. Professional, excellent service is what our team aims to provide. We can't wait to serve you again.

February 27, 2023

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Great service. And the time a waited was really quick. I will come back again. Thanks Honda. More

by Nelson nel
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Feb 28, 2023

John Eagle Honda of Dallas responded

We're happy to have helped get you back on the road in no time, Nelson! Thank you for your 5-star review. We look forward to serving you again at John Eagle Honda of Dallas.

January 10, 2023

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Marcus Yates is AWESOME! ! He made my experience the very best, as he certain the I was satisfied with the service I received!! More

by shaversfredrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fernando Marquez

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Jan 10, 2023

shaversfredrick responded

My experience was very good.. After the service was completed, they washed my car… Very satisfied!!!

Jan 10, 2023

shaversfredrick responded

Marcus Yates is AWESOME!!! He made my experience the very best, as he made certain that I was completely satisfied with the service I received!!

January 02, 2023

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Employee Rating

My team was very professoonal but did not eliminate the rattling noise. It sounds like something is loose More

by GS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fernando Marquez

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Jan 02, 2023

GS responded

my team was very professional and speedy service. However did not eliminate the noise right side of car, driver side. The other issue was the tires and it was taken care of and a oil change. I submitted my online schedule service request December 23rd.

Jan 04, 2023

John Eagle Honda of Dallas responded

Hello GS, While we are glad to hear you received professional service from our team, we can't help but apologize to hear you are still hearing a rattling noise. We would be more than happy to help. Please contact me at your soonest availability. Thank you for bringing this to our attention. Marcus Yates myates@eaglehonda.com Customer Relations Manager

December 19, 2022

Dealership Rating
Employee Rating

Best Honda Dealership! We love the service department and appreciate everything they have done for our family. We will continue to get our car serviced there and purchase v More

by Alesianjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Corbell, Fernando Marquez, Juan Rodriguez

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Dec 20, 2022

John Eagle Honda of Dallas responded

Hello, We appreciate your kind words! We are happy to hear you have had multiple wonderful experiences with our team. We look forward to serving you again at John Eagle Honda of Dallas.

December 10, 2022

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Employee Rating

Great service manager took time explain my issue. Another service advisor Richard tall guy went above tried to help More

by berrykeith45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victor Flores, John Cafferata , Juan Rodriguez, Reception

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Dec 12, 2022

John Eagle Honda of Dallas responded

Hi Berry, Thank you for your 5-star review. We appreciate your positive feedback and hope to serve you again at John Eagle Honda of Dallas.

December 07, 2022

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Employee Rating

The service team was quick and efficient on their diagnosis. They provided an accurate estimate and was able to get the work done within two hours. More

by Sheriff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel Vargas , Robert the shuttle driver

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Dec 08, 2022

John Eagle Honda of Dallas responded

Hello, Thank you so much for your 5-star review. Our team is glad to know we were able to help get you back on the road in a timely manner.

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