Marcus Yates
Marcus Yates at John Eagle Honda of Dallas
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Marcus Yates

Service Manager

John Eagle Honda of Dallas

5311 Lemmon Ave
Dallas, TX 75209

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4.6
143 Reviews

Dealership Experience

5 yrs, 2 mos

Industry Experience

19 yrs, 2 mos

4.6

143 Reviews

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143 Reviews of Marcus Yates

April 24, 2024

Dealership Rating
Employee Rating

Jason & Preston were very pleasant to work with. They were timely and prompt, plus they met my expectations and more for a car buying experience. Any issues, they were quick to resolve and my time a More

by torierin95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 24, 2024

John Eagle Honda of Dallas responded

Thanks for being a customer of John Eagle Honda of Dallas, Tori! We appreciate your support and business. It's great to hear Jason and Preston left such a good impression, and we look forward to many more 5-star experiences for you down the road!

April 18, 2024

Dealership Rating
Employee Rating

Edgar was great. We showed up without appointment and he said they were completely booked but will try to fix the battery latest by Monday. He squeezed us in More

by Sookyung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2024

John Eagle Honda of Dallas responded

We're glad to know Edgar and our team at John Eagle Honda of Dallas were able to assist you promptly! We always aim for efficient service. Thanks for your review!

April 18, 2024

Dealership Rating
Employee Rating

Professional, always pleasant people. Great service Fast service. Under promise over delivery is what I experience with them. More

by Sookyung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

John Eagle Honda of Dallas responded

Customer satisfaction is our top priority and it’s always great to hear when we’ve succeeded in our goal! Thanks for choosing John Eagle Honda of Dallas and for leaving us a 5-star review. Until next time!

March 27, 2024

Dealership Rating
Employee Rating

I service my cars here and I like how professional and friendly everyone is. They keep me updated and they provide loaners y’all! I’m coming back More

by Tamy
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rich Starr , Edgar

Mar 28, 2024

John Eagle Honda of Dallas responded

We can't wait to have you back, Tamy! We're glad to know you've had a positive experience with our team at John Eagle Honda of Dallas. We appreciate your support and look forward to seeing you again!

March 09, 2024

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Employee Rating

I purchased 2024 Civic Type R from John Eagle. One week of ownership I had a small paint peel issue (manufacturer defect). I took it back to the dealership to get this repaired. Met with the servi More

by dnguyen2k8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 13, 2024

John Eagle Honda of Dallas responded

Hello, I'm sorry to see you are dissatisfied with how we handled your concerns. It is never our intention to cause dissatisfaction and we understand your frustrations. It's regrettable that we could not resolve your concerns as you expected, and if you'd like to address this matter further, please reach out using the contact below. Thanks, Marcus Yates myates@eaglehonda.com Service Manager

February 29, 2024

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Employee Rating

The staff was so professional and nice at the same time they try there best More

by Heartbreak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tamara Mhmd

Mar 01, 2024

John Eagle Honda of Dallas responded

Thank you so much for the 5 stars! We strive to provide a professional and friendly environment for our customers, so it's great to hear we hit the mark for you! Come back and see us again soon at John Eagle Honda of Dallas!

February 07, 2024

Dealership Rating
Employee Rating

My service advisor Alex was very professional and knowledgeable of her job. I had one problem and she got with her manager and they worked it out. More

by MWMCCLELLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex

Feb 07, 2024

MWMCCLELLAN responded

Marcus Yates, once again thanks for addressing my issue and resolving it with professionalism.

Feb 08, 2024

John Eagle Honda of Dallas responded

Thanks for sharing your experience! We're glad to know that Alex and our team at John Eagle Honda of Dallas were able to assist you effectively. Thank you for the positive feedback, we appreciate it!

January 23, 2024

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Employee Rating

Prompt service at the dealership one issue nobody returns phone calls when you leave a message More

by allan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2024

John Eagle Honda of Dallas responded

Hello Allan, I'm sorry to hear you are still having struggles contacting someone to address your concerns. It is never our intent to cause dissatisfaction. I hope to get in contact with you soon so that we may get this situation resolved promptly. We appreciate your patience at this time. Best, Marcus Yates myates@eaglehonda.com Service Manager

January 01, 2024

Dealership Rating
Employee Rating

The best service person ever. Sooo in to taking care of us. And with kind esx More

by Henry Baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 01, 2024

Henry Baker responded

Excellent service

Jan 02, 2024

John Eagle Honda of Dallas responded

Your 5-star review made our day and we're so grateful to have such wonderful customers. We'll continue to work hard to provide the best possible experience for you.

December 19, 2023

Dealership Rating
Employee Rating

Always Helpful and Friendly. From the Receptionist to the Service Department. And Of course Mark, Vartex, and Josue More

by Jeri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 19, 2023

John Eagle Honda of Dallas responded

Thanks for sharing your experience, Jeri! We're delighted to know that you've had consistently positive experiences with our team at John Eagle Honda of Dallas. We'll pass along your compliments to Mark, Vartex and Josue!

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