Marcus Nicholson

Nothing spoken at signing is included. I was told I had extended maintenance which I do not have. The sales and finance managers verbal statements do not match the contract. I now have to I was told I had extended maintenance which I do not have. The sales and finance managers verbal statements do not match the contract. I now have to pay for maintenance. Tire rotation is included wherever I purchase tires - but not for me at Scott Clark Honda. At signing , I was told I could split payments- I can’t. I’m so uphappy with the car, service, financing and contract. More

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Worst customer experience ever! !!!! I connected with Mari regarding a very specific Accord. They had one coming in and she promised to follow-up once it arrived. She did and I went !!!! I connected with Mari regarding a very specific Accord. They had one coming in and she promised to follow-up once it arrived. She did and I went in same day to see it. I didn’t expect the paint damage and scratches along the passenger side, so she mentioned it would be going into the repair shop. So, the next day I reached out and at that time she, JR and I came to an agreement on the OTD price. I told them I would be there the next morning at 11:30am (it was around 5pm that day) to put my $500 deposit down to hold the car so I could inspect the repairs before purchasing the vehicle. Next day, I’m literally in-route from Concord to Independence and at 8mins from my arrival window I told them both, I called Mari to let her know I was on my way. She then tells me the car sold. Really?!?!? So, 1) why hadn’t she called me bc she knew where I was traveling from 2) I gave an estimated time that I was coming, why not honor that 3) why not call me to do the deposit over the phone 4) the GM, Marcus Nicholson has a policy about “first come, first serve”…again…I had been in touch with Mari about the week before the car even arrived, so yeah!! I emailed Marcus to express my frustration and guess what…no response. This dealership is an absolute joke!!! But it all worked out bc I just purchased the Touring model in the color I originally wanted - their loss! 🤷🏽‍♀️😁 More

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Very professional and friendly. People at this dealership awesome people . We truly enjoy the service People at this dealership awesome people . We truly enjoy the service More

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I appreciate the quick response thank you for resolving this Marcus Nicholson. Have a nice day. this Marcus Nicholson. Have a nice day. More

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Hellwig Stuart was the best sales person I've dealt with,Ive went to at least 10 dealerships in my 20 years of buying cars, his Customer service and kindness was superior ,very knowledgeable as well ,I with,Ive went to at least 10 dealerships in my 20 years of buying cars, his Customer service and kindness was superior ,very knowledgeable as well ,I want to thank him and his company for Excellence . Sincere Jarrett More

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Service for oil change and tire rotation is always slow. Need some work on making service faster and more efficient. Thinking about going elsewhere. my time is very valuable. Need some work on making service faster and more efficient. Thinking about going elsewhere. my time is very valuable. More

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Victor was my salesman for the 2nd car with them. He's thorough & fast! Everyone from managers, delivery & service are awesome & aim to please! T thorough & fast! Everyone from managers, delivery & service are awesome & aim to please! T More

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Helwig Stewart and the management team at Scott Clark Honda were amazing. Not only did they go above and beyond, but it was a safe, comfortable, and pain free transaction. Helwig was knowledgeable about Honda were amazing. Not only did they go above and beyond, but it was a safe, comfortable, and pain free transaction. Helwig was knowledgeable about the vehicle and listened to exactly what I was looking for. He accommodated our schedule and was just an overall great person to get to know. I would gladly recommend Helwig, Marcus Nicholson, and Peter Moreno in Finance. Everyone was thorough and I loved working with them. More

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Polite. Accurate. Accommodating Helwig Stewart was amiable, honest in what he knew about the vehicle I ultimately bought. I initially looked at another VW, but was able to purchase t Helwig Stewart was amiable, honest in what he knew about the vehicle I ultimately bought. I initially looked at another VW, but was able to purchase the one that fitted my needs. Your detailing department needs to be more attentive to making the interiors clean - as I had to take the car I bought to a detailer to get the dirty seats and carpet cleaned properly. Otherwise, the whole experience with Helwig and Marcus was seamless. These people are why I continue to go back to dealerships to buy my cars. The gentleman who wrote my financing was exceptionally nice and went out of his way to make my deal a positive experience. More

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Nice people and very clean! Easy to work with. Great experience from our sales person, Helwig to everyone else that helped us. I would definitely recommend this place! experience from our sales person, Helwig to everyone else that helped us. I would definitely recommend this place! More

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