MBLN CustomerService
MBLN CustomerService at Mercedes-Benz of Laguna Niguel
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CustomerService

Mercedes-Benz of Laguna Niguel

1 Star Drive
Laguna Niguel, CA 92677

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4.6
61 Reviews
4.6

61 Reviews

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61 Reviews of MBLN CustomerService

May 08, 2023

Dealership Rating
Employee Rating

The times I’ve been in for service, I’ve had a positive experience. Friendly and helpful personnel More

by muchosgatos1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh

May 17, 2023

Mercedes-Benz of Laguna Niguel responded

We’re honored to receive feedback like this. Please let us know if there is anything else we can assist you with.

April 18, 2023

Dealership Rating
Employee Rating

I have been a fan of MBLN for about 9 years and 3 vehicles! My recent experience working with Bernie Mendez on the buyout of my lease has been the best by far. He made the whole process super comfort More

by michele.rinehart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nelli Voronin , Bernie Mendez

February 14, 2023

Dealership Rating
Employee Rating

Assitant Service Manager Cesar was very professional, friendly, and communicative. A great asset to the MBLG Team. More

by 24klambo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 22, 2023

Mercedes-Benz of Laguna Niguel responded

Wow! We’ll let Cesar know about your glowing review. Thanks for taking the time to leave us 5-stars!

January 29, 2023

Dealership Rating
Employee Rating

It was a great experience working with Jenny Lybrook. She is professional, courteous and knows the product very well. Ask for Jenny Lybrook! More

by mailwjo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Lybrook

December 29, 2022

Dealership Rating
Employee Rating

An amazing dealership with friendly and professional staff. Kosta is a very friendly, knowledgeable, professional and trustworthy sales consultant. Since 2015 we keep coming back to MBLN and get the b More

by gamalelgaali
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kosta Spektor , Tarek Saba

Jan 05, 2023

Mercedes-Benz of Laguna Niguel responded

We hope you continue to be a wonderful customer for the years to come. Thanks for the generous and positive review!

November 12, 2022

Dealership Rating
Employee Rating

Service on my 2006 S500 was superb. Matt Moskal, Service Director was terrific. Devin Rhodes, Service Advisor deserves accolades as well. Even Elise, who answered the phone in Service a More

by Keith Watts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Moskal; Devin Rhoades, Elise lnu

Nov 16, 2022

Mercedes-Benz of Laguna Niguel responded

Superb review for superb service! We appreciate the kind words and the 5-star rating, Keith! We’ll let the team know.

September 14, 2022

Dealership Rating
Employee Rating

Always courteous service and professional work on my MB. One of the best dealers in So Cal. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tarek Saba

Sep 21, 2022

Mercedes-Benz of Laguna Niguel responded

Well you’re one of the best customers, Tom! Thanks for the review.

September 02, 2022

Dealership Rating
Employee Rating

I’ve been going to Mercedes Benz Laguna Niguel for over 20 years. I trust this dealership for service done right. More

by Marco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cesar Romo service advisor

Sep 06, 2022

Mercedes-Benz of Laguna Niguel responded

Thanks for the review, Marco! We’re happy that you’ve had a positive experience with our service team! Thanks for the 5-stars.

July 26, 2022

Dealership Rating
Employee Rating

I cannot express how professional and how first class Mercedes Benz of Laguna is I have a car under warranty repair and they’ve been so good to me you’ve treated me really well I really like having my More

by DAVIDBUSK888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: The head of the service department

Aug 02, 2022

Mercedes-Benz of Laguna Niguel responded

This makes us feel great, DAVIDBUSK888! It’s great to hear that you’ve gotten the most out of your warranty repair! Thanks for the review!

July 26, 2022

Dealership Rating
Employee Rating

These guys are the worst. The reason they even have a service advisor is So there is someone to xx you over why they cannot figure out what is wrong. Take my guy Terek and I More

by AHANSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Ball

Aug 02, 2022

Mercedes-Benz of Laguna Niguel responded

Mr. Hansen – We are truly sorry to hear your comments regarding our service team. Our goal is always to provide client satisfaction for necessary repairs. In your case, you have a modified vehicle with an internal wiring harness leak that resulted in simultaneous failure codes from the contamination. As such, we use those codes to direct our repairs on items where failure can be verified, which Tarek and the diagnostic technician tried to explain during your first visit. As a gesture of goodwill, we credited one of those repairs, but did not overstep and charge for any failures we could not confirm at the time. We would be more than willing to further address your concerns to provide additional information and peace of mind. Please reach out to mmoskal@mblaguna.com directly. Thank you.

Aug 03, 2022

AHANSEN responded

Customer Response xx, that was not the problem. Your mechanics are inept and lack the ability to properly troubleshoot a problem and Terek is just there to xx the customer about what the problem is. You guys are a nightmare as was my experience. I will steer everyone I can away from using your dealership aNd just about everywhere I go people stop me to talk about my car so I have a lot of opportunity to comment on my experience with Mercedes Benz Laguna Niguel. You cannot say that you do a good job by just saying the words, you actually have to perform and you guys do not perform How many housewives do you overcharge for sub-par or unnecessary work everyday. You can lie to me and you can lie to the public but you know what I say is true! I am deeply ensconced in the horse business on the west coast and almost every car at any event is a MBZ. I have a completely open forum to share my experience with literally 1000’s of MBZ owners and will certainly do so. Anthony Hansen

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