Luis Navarrete | Page 33

Better service experience than last year... the service advisor actually explained the report to me in detail, also he recommended me a great food spot to try if i got hungry meanwhile my car was getting s advisor actually explained the report to me in detail, also he recommended me a great food spot to try if i got hungry meanwhile my car was getting serviced. He did mention they were very busy at the time, anyway he was pretty cool nothing to complaint about here... Thanks Luis More

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Seems like the new owners (I understand from late 2020) are driving this dealership into the ground. I've been happily going there for a decade (over the previous 2 owners) but as of my last visit in May 2 are driving this dealership into the ground. I've been happily going there for a decade (over the previous 2 owners) but as of my last visit in May 2021, this dealership is horrible for customer service. The turnover is also crazy, no one even wants to work there. I was given the worst case of "runaround" and excuses for 3 entire weeks. When the new manager (of 2 days) called me, he made it very clear that this dealership was not interested in customer satisfaction or retention of a previously very happy customer of this dealership. I do hope they can get it together but as of June 2021 I absolutely do not recommend this dealership for service. More

by Jillian Verified Customer Verified Customer

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The quick brown fox jumps over the lazy dog" is an English-language pangram—a sentence that contains all of the letters of the English alphabet. Owing to its brevity and coherence, it has become widel English-language pangram—a sentence that contains all of the letters of the English alphabet. Owing to its brevity and coherence, it has become widely known. More

by jarimpersonlynn Verified Customer Verified Customer

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Recall went smoothe. The other items i needed looked at brakes and thermostat were promised an estimate at no extra charge. That was not true as I saw when I arrived . But I had the work done at a Culver brakes and thermostat were promised an estimate at no extra charge. That was not true as I saw when I arrived . But I had the work done at a Culver City mechanic who DIDNT charge for the estimate so he got my business! Nickel and diming customers is not good business or I would have had more work done by you Culver City Chevrolet ,but thankyou for the recall service. More

by Montecarm Verified Customer Verified Customer

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I got my window regulator replaced and they lost one of the covers and door panel was not put back properly they left grease all over my window I’m still waiting on a reply from them they just told me the the covers and door panel was not put back properly they left grease all over my window I’m still waiting on a reply from them they just told me the people that helped me and the person that worked on the truck were off we can’t do anything More

by Acueva80 Verified Customer Verified Customer

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Very helpful and service was completed in a timely manner. An easy and smooth experience. No issues experienced and stress free. A job well done. manner. An easy and smooth experience. No issues experienced and stress free. A job well done. More

by CUEST09 Verified Customer Verified Customer

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Manager Jose is Garbage..He needs CUSTOMER SERVICE TRAINING..The only thing is that there's a great staff doing his job...!!! Ruben Great Service.. TRAINING..The only thing is that there's a great staff doing his job...!!! Ruben Great Service.. More

by ariel220.ab Verified Customer Verified Customer

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Tried to upsale me and even my my Chevrolet link didn’t recommend the things yet. Plus I have had several leases and been thru several dealerships at this location and never paid for an oil change till now recommend the things yet. Plus I have had several leases and been thru several dealerships at this location and never paid for an oil change till now. More

by buffyworld2 Verified Customer Verified Customer

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Excellent services!! Excellent people with superb communication skills, quality of services needed, and timeliness. I have a leased 2019 Bolt and my experiences have been outstanding including servic communication skills, quality of services needed, and timeliness. I have a leased 2019 Bolt and my experiences have been outstanding including service More

by Hal Slavkin Verified Customer Verified Customer

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I never got my first free oil change and tire rotation. That was my first visit with Malibu and you guys charged 227.38. I like the service but I don't think price was good for my first service. That was my first visit with Malibu and you guys charged 227.38. I like the service but I don't think price was good for my first service. More

by davidweatherspoon1 Verified Customer Verified Customer

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