Luis Gutierrez | Page 7

Exceptional Dealership I am relatively new to this particular dealership, but not the brand or the professional team that Bill Ussery Motors has assembled at their Cutler Ba I am relatively new to this particular dealership, but not the brand or the professional team that Bill Ussery Motors has assembled at their Cutler Bay store. It is easy to get to, large and very well designed. The staff and professionals from sales to finance to service are top notch, especially upper management. I just leased my 7th M-B and expect to be a customer for life. More

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I love Cutler Bay !!! I just lease my 4th vehicle at the Cutler Bay Mercedes Benz dealer. Ira Jones our Sales Advisor, and the Manager, Mr.Luis Gutierrez, make an excellent I just lease my 4th vehicle at the Cutler Bay Mercedes Benz dealer. Ira Jones our Sales Advisor, and the Manager, Mr.Luis Gutierrez, make an excellent team !! They're very professional, but they're also friendly, and willing to help the customer on any situation. More

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Doesn't get any better than this! I used to hate when my leases would come to an end because I knew I would have to go negotiate another deal and I hated the whole experience. This is I used to hate when my leases would come to an end because I knew I would have to go negotiate another deal and I hated the whole experience. This is my 4h automobile from Alex. I wouldn't go anywhere else! More

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Overall an excellent experience. The GM, Luis Gutierrez, was very professional and informative. The sales agent, Albert Torres, was very courteous, had great follow up skills and was The GM, Luis Gutierrez, was very professional and informative. The sales agent, Albert Torres, was very courteous, had great follow up skills and was simply the best i had ever dealt with. Because of how well they treated my daughter and I, they will be receiving every referral i can send their way. More

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Amazing service, friendly staff and welcoming From the moment you walk into this dealership, you are treated like family. Always a welcoming smile, your name is remembered by every person you have From the moment you walk into this dealership, you are treated like family. Always a welcoming smile, your name is remembered by every person you have ever dealt with. Mr. Sergio Serrano and Ms. Carmen Arrazola are amazing people who go above and beyond my expectations always. More

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Awesome Experience! Totally awesome dealership and buying experience. State of the art facility, tremendous attention to detail, top quality vehicles and a super deal! Th Totally awesome dealership and buying experience. State of the art facility, tremendous attention to detail, top quality vehicles and a super deal! The sales team, Oliver Ortiz and Frank Aguilera, were professional, courteous, friendly and relationship focused. Mercedes Benz of Cutler Bay and Bill Ussery Motors are a total home run! More

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The best Mercedes Benz dealership in Florida I have purchased 4 Mercedes from this dealership. They treat you with the understanding and respect that you know longer find in other dealerships. Th I have purchased 4 Mercedes from this dealership. They treat you with the understanding and respect that you know longer find in other dealerships. That’s because they are family owned and run. The Sales and service teams care about your satisfaction and happiness more then just the bottom line. Come in and see Ira in Sales or Robert in the service department. You will be very satisfied you did. More

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Outstanding service #1 Mercedes Benz Dealer in Miami! Beyond grateful for the outstanding service received once again at Mercedes Benz Of Cutler Bay. Beyond words to express gratitude... Once again th Beyond grateful for the outstanding service received once again at Mercedes Benz Of Cutler Bay. Beyond words to express gratitude... Once again thank you Oliver Ortiz, Luis Gutierrez, Raydel Leon and Ariel in the Loaner department. More

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Service Department Hello, my name is Jacqueline Reyes and the reason why I’m giving MErcedes Benz Of Cutler Bay 5 Stars is because they give beyond exceptional service. Hello, my name is Jacqueline Reyes and the reason why I’m giving MErcedes Benz Of Cutler Bay 5 Stars is because they give beyond exceptional service. My first Mercedes was a purchase at the Coral Gables location in 1994. I continued to lease at that location for years and on day I decided to drive to you cutler bay location totally out of my way when I was getting close to change my car that was in 2010. The service the minute I walked in was amazing. I was impressed with the store and everyone. I met Herminio wonderful person who introduced me to sales adviser Oliver Ortiz who has such increadible costumer service and personality. After being there for the first 10 minutes I said from now on This will be my dealer! And to this day I’ve been loyal to MErcedes Benz for 25 years and 9 to Cutler Bay. I dropped off my car at the service department because I was feeling a vibration when I would apply the break and a rattling noise that was coming from the rearview mirror. I received a call from the service advisor that the rosters were bad and that they weren’t under warranty due to that my car was over 10,000 miles / over a year old. I couldn’t believe what I was hearing. My car is only 17 months! Well I was very unhappy with that I was told since I’ve never had to change breaks on my cars and never the less heard about heading to replace roaters. I contacted Oliver Ortiz and explain what was going on. He said give me some time I’m going to look into it. He call back and said I got you back you have nothing to worry about! He spoke with Luis Gutierrez the GM and took care of my car. Now that is the reason why I’m with Mercedes Benz of Cutler bay they go beyond excellent customer service. I can’t explain the gratitude and happiness I felt when Oliver Ortiz and Luis Gutierrez took care of me. Beyond Greatfull, Thank you!! Jacqueline Reyes. More

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Excellent service. Personal courteous attention. Excellent knowledge and expertise assisting to answer my concerns. Dealership ambiance is highly pleasant and all empl Personal courteous attention. Excellent knowledge and expertise assisting to answer my concerns. Dealership ambiance is highly pleasant and all employees show willingness to help as you walk in the show room and the service area. More

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