Luis Castillo | Page 2

Brought my Fusion in for its 90,000 service. Luis handled my service and did (as always) an excellent job of hearing and addressing my concerns in a professional manner and keeping me informed Luis handled my service and did (as always) an excellent job of hearing and addressing my concerns in a professional manner and keeping me informed of my car's status up to delivering it back to me. Can't ask for a better service provider! More

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Luis was wonderful to work with! And he’s a vet! Go check him out if you need service on your ford And he’s a vet! Go check him out if you need service on your ford More

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Have serviced my cars at Hemborg for years. Would not go anywhere else for service and repairs. Thank you Luis for your help. Dee McGroarty Would not go anywhere else for service and repairs. Thank you Luis for your help. Dee McGroarty More

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Thank you Luis for always being kind & knowledgeable & getting the job done. Its always a great experience doing business with you. getting the job done. Its always a great experience doing business with you. More

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Great service. Checked everything out . Washed the truck and made my wife feel very comfortable Kristin was great and was awesome. Checked everything out . Washed the truck and made my wife feel very comfortable Kristin was great and was awesome. More

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I had a long running issue with a control module. Robert (service mgr) was great. He stayed on the problem until it was resolved. (this was over a number of service calls over the issue. Robert pull Robert (service mgr) was great. He stayed on the problem until it was resolved. (this was over a number of service calls over the issue. Robert pulled in various departments to try and resolve my issue. Luis (service) was friendly and kept me informed on my truck . every step of the way. I knew the team at Hemborg Ford cared about the outcome of my truck & the problem I was having. More

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I received my new custom ordered 2022 F250 last week and within a day the TCM failed. Being a new truck, the part was on back order for a few weeks and only a couple dealers in the US even had the part, bu within a day the TCM failed. Being a new truck, the part was on back order for a few weeks and only a couple dealers in the US even had the part, but were holding on tonthem. Believe me, i called and researched everywhere as well. Robert Quintero and Luis worked their magic and were able to source then part in several days! I appreciate all the phone calls and leg work they had to-do to get me on the road. Great Job gentlemen. More

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Dedicated, knowledgeable and friendly staff with great customer service and on time completion records on all repairs. customer service and on time completion records on all repairs. More

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Dropped off my F150 for service and had a very welcoming and helpful service member help me out. Thanks Luis Castillo. Great experience at Hemborg Ford and helpful service member help me out. Thanks Luis Castillo. Great experience at Hemborg Ford More

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I've been very pleased with the repairs and the professionalism, friendliness and knowledgeable staff every visit.... I'd strongly recommend this dealership to anyone who has a Ford for service an professionalism, friendliness and knowledgeable staff every visit.... I'd strongly recommend this dealership to anyone who has a Ford for service and repairs especially Mr. Luis Castello who goes out of his way to take care of his customers.... More

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