Luis Castillo | Page 4

Excellent Robert Quintero and Luis went out of their way to make sure my car was fixed and ready for a trip out of state I made with my family. Thank you! Robert Quintero and Luis went out of their way to make sure my car was fixed and ready for a trip out of state I made with my family. Thank you! More

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Oil change We had both of our cars serviced, and Hemborg Ford did a great job! The employees work as a team to assure that time is not wasted. Fast, friendly an We had both of our cars serviced, and Hemborg Ford did a great job! The employees work as a team to assure that time is not wasted. Fast, friendly and the popcorn's delicious. More

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Stay Away Hemborb Ford Last week i took my ford escape in for service. The service representative that helped me was LUIS. During the pre service inspection he told me that Last week i took my ford escape in for service. The service representative that helped me was LUIS. During the pre service inspection he told me that i need to change my tires. After the pre inspection i asked him to get me a quote on different brands of tires. The service on my car took two hours. After the service was done a technician bought in my car keys and gave it to Luis. Then Luis handed the keys to some other service representative and went on lunch. Before he went on lunch i heard him say that he needs to get me a quote for the tires. However, after he left the other service representative didn't give me quote and she just gave me the vehicle inspection report card. I didn't want make fuss because i was already waiting in the service station for almost two hours. Guess Luis was to busy to get me a quote and getting a quote for me wasn't that important. According to the vehicle report they gave me everything was okay except for the tires, cabin air filter, and rear wiper blades. Nobody told me anything about replacing my battery. Two days after the service, when i tried to start the car it didn't start and then when i checked the battery, the terminals were rusty. After jump starting my car i took to the car to a wallmart auto center to get the battery inspected. After inspecting it they told me that the battery needs to be replaced and the dealer have to do it. As I had to go to work on that day I sent the vehicle through my father to the dealer. My father went in and talked to the service manager about the battery and asked them why they didn't tell me anything about the battery. He has looked up my car on the computer and told my father that they already informed me about the battery and brake replacement. According to them I didn't want to get the battery and brake replacement from the dealership. Afterwards, he got the battery replaced by the dealership. If they told me the battery should be replaced i would have done it immediately. Even during the service nobody told me that the battery needs to be replaced immediately. According to the vehicle report it says that the battery needs future service. It doesn't say anything about immediate replacement. The hemborg service department is horrible and in the end they will try to shift all the blame to you. More

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