Louis Safdie | Page 2

All good in customer support perspective, special mention to Luke whose knowledge about vehicle and the way of explanation is really good and appreciated!! He explained the features I’m detail and cleared al to Luke whose knowledge about vehicle and the way of explanation is really good and appreciated!! He explained the features I’m detail and cleared all my queries about Mazda CX 5 and followed up multiple times to get this business done on time. More

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Jay our salesperson was perfect. Super knowledgeable . Explained everything and just downright on it. Very fast not an up-seller explained all options. Totally recommend making an app Super knowledgeable . Explained everything and just downright on it. Very fast not an up-seller explained all options. Totally recommend making an appointment to see him More

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Jay was amazing, to the point, sociable, thorough, and made the experience today amazing. Everyone at Mazda of Roswell today was so welcoming and helpful, amazing and would buy a million cars from Jay if made the experience today amazing. Everyone at Mazda of Roswell today was so welcoming and helpful, amazing and would buy a million cars from Jay if I could More

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Great and smooth experience at this dealership! Would recommend to anyone looking for a vehicle. Would recommend to anyone looking for a vehicle. More

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Great customer service and the entire team was friendly and knowledgeable. Jason was excellent and a wonderful salesman willing to assist and help with all aspects of the purchase. They made the car buyin and knowledgeable. Jason was excellent and a wonderful salesman willing to assist and help with all aspects of the purchase. They made the car buying experience quick and easy. Great job Mazda Roswell! More

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BLUF: Unfortunately, a typical car dealer experience. As an out of state purchaser, I had several questions and needed the sales staff to be my eyes on the car before purchasing and making the 5 hour tri As an out of state purchaser, I had several questions and needed the sales staff to be my eyes on the car before purchasing and making the 5 hour trip to pick it up. Bahar and Jackson were both friendly and very responsive to all my questions. Ultimately had to mitigate bogus fees and car had significant damage that was not disclosed. Disheartening. Pretty much why everyone hates the car buying experience! Pros: Friendly staff. Attentive to questions. Internet price for vehicle was fair and upfront. Cons: First offer included $999.00 fee for appearance package fee and $299.00 decontamination fee. I balked and refused these fees and they did relent. Watch out for bogus fees. As for the appearance fee: The car was NOT clean at all. I spent 8 hours detailing the car the day after purchase. It was barely vacuumed and still had the window paint markings from the auction. The detail person should be fired and they should be ashamed to try to charge a cleaning fee for what they represent as a "clean" car! I always have to clean freshly purchased used cars, so I get it...but this was one of the worst I have encounter in a great number of car purchases. Car only had 50 miles to empty, about 2 gallons of gas in it. First time I have ever purchased a car from a dealership without a full tank of gas. I guess its a sign of the times...or a harbinger of what was to come... Tires were represented by the sales person over the phone as "still pretty good" "about 50% tread left". Upon getting it home and inspecting the tires, all 4 are at the wear lines! (See pics) they will have to be replaced very soon. They should never have passed a safety inspection. Which brings me to my next point--I do not think they did/do a full inspection on their used cars prior to their sale. I did not receive any inspection paperwork showing what was checked or including any mechanics notes as I have from other major name dealerships. which leads me to... The first night I had the car it left a 2" by 2" oil spot on my driveway! It's an Audi A7, and its a nice house with a nice driveway, so needless to say, I was very unhappy! So I got under the car to find it has an oil leak from the rear of the transmission. The bottom splash guard that is an integral and critical part on modern cars is completely torn up and only being held in place by 2 screws (out of 7 I think?) It has pine needles and leaves stuck to it and wedged up underneath it. They supposedly changed the oil...but I wouldn't be so sure--as no decent mechanic would have left the leaves and pine needles and left the mangled cover attached with only 2 screws. SO not really an oil change--or bad mechanic? or both? The VIN in the front window is split in 2 and partly unreadable (see pic). It gives great concern that it could be an altered VIN. How does this even happen? All in all, 2 new bottom splash guards are $354 and $314 from Audi + new tires ($1500ish) + a detail job and +whatever my mechanic charges me to fix an unknown leak in or near the transmission...seems like maybe I did not get such a good deal. TO TOP IT OFF: The sales person reached out the afternoon of purchase and then again 2 days later via text to remind me to fill out a dealer survey--I informed her of my dissatisfaction and the problems/misrepresentations I encountered and her response was "I'm so sorry that has happened! Don't worry about the review!" Three days later, and NO follow up from the manager or anyone else. Just sorry...disregard that review! I'm not saying to stay away, but be very careful and do your due diligence. I cannot stress enough to look the car over THOROUGHLY, put it on the rack and look underneath, watch for bogus fees and don't buy from far away if you cannot provide your own inspection..Caveat Emptor More

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Ron is the MAN! Impeccable communication skills, was a delight to work with. His positive attitude is contagious and he was extremely attentive to my needs & patient Impeccable communication skills, was a delight to work with. His positive attitude is contagious and he was extremely attentive to my needs & patient as I pulled things together on my end. i couldn’t have asked for a better experience from him as this was my first dealership purchase. We were able to negotiate on fair terms & he had all of us laughing the whole way out the door (even though my friend locked their keys in their truck, oops!). Couldn’t ask for more. He knew his stuff & didn’t hesitate to double check anything we weren’t sure about. If you’re looking to buy here ask for Ron! More

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Bought a new Mazda with the help of Phillip this weekend. I knew what I wanted and spent a month checking other dealers and checking pricing. Phillip was patiently unobtrusive but helpful. When it got to the I knew what I wanted and spent a month checking other dealers and checking pricing. Phillip was patiently unobtrusive but helpful. When it got to the end of the month and time to make a decision he made it very easy for me with a very competitive offer and great customer service. I love the dealership too! Have owned five previous Mazdas in our family and brought them all here for service. They haven’t needed much beyond routine maintenance. Great cars, great salesman, great dealership - what more can you ask for? More

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There are not enough words to describe the care and expertise Jay provided! Literally the guru! I’m so happy I got him as my sale representative. I knew I wanted a Mazda but he sealed the deal providin expertise Jay provided! Literally the guru! I’m so happy I got him as my sale representative. I knew I wanted a Mazda but he sealed the deal providing me with all the specs and ratings. He was patience, honest and quite funny. I will be recommending Mazda Roswell, Jay, and Louis to everyone!! Everything was seamless. Thank you! More

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Beyond Amazing Customer Service! Third Mazda we have either leased or purchased from this dealership! We are treated like royalty when we walk through the door. Third Mazda we have either leased or purchased from this dealership! We are treated like royalty when we walk through the door. More

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