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Lou Horger
Lou Horger at Taylor Ford
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Lou Horger | Page 2

New and Pre-Owned Sales & Leasing

Taylor Ford

13500 Telegraph Road
Taylor, MI 48180

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4.3
67 Reviews

Thank you for your business! Because of your continued support, you have helped make Taylor Ford one of the Top 10 Dealers in the Nation. I am very proud to be a Product Specialist at Taylor Ford. I have been at Taylor Ford for the last 12 years and would appreciate the opportunity to work with you. If you are in the market for a new or used vehicle or if you know anyone that is please contact me at 313-216-1528.

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4.3

67 Reviews

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67 Reviews of Lou Horger

July 13, 2023

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Employee Rating

Dealership was mid. No one cares about these reviews anyway. Customer service was okay, but not great. More

by KARLYIS1727
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful 1
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Jul 14, 2023

Taylor Ford responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Jul 18, 2023

Taylor Ford responded

Hello Karl, thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Jerry Arrowood at 313-216-1520 so we can investigate this for you.

July 05, 2023

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Employee Rating

Excellent service. Staff very friendly and helpful. Been with my salesman for 22 years . Always a pleasure to be there More

by RTEXAN.RV
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Dan Kontur

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Jul 06, 2023

Taylor Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

May 16, 2023

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Employee Rating

I have been coming to Taylor Ford for almost 27 years. Lou Horger is my salesman and is awesome!! I have lived in Grand Rapids for 7 years but always come back to Taylor Ford for my vehicles!! You guys ar More

by CONDOLADY2701
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful
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May 17, 2023

Taylor Ford responded

Hello, Thank you so much for your praise and kind comments about Lou! Our team always strives to deliver a great experience, and we are glad to hear this was the case with your visit! We hope you have a great day!

March 23, 2023

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Employee Rating

Always great to deal with Mike Sareini and his staff. Everything was A ok. Thank you More

by ALLENGAWALL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Louttit, Mike Hayes, Phil Maher, John Kovach, Nick Isom , Chris Baxter, Jamie Bowling, Dan Higdon, Jim Lutsey

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Mar 24, 2023

Taylor Ford responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 09, 2022

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Employee Rating

They completely messed up my special order F150 and they also ordered my wife's Edge wrong. After years and 12 plus vehicles there was no excuse and no attempt to compensate. Thats why I am done with Tayl More

by JIMBAKER10
Recommend Dealer
No
Helpful
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Nov 10, 2022

Taylor Ford responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Please contact Jerry Arrowood at 313-216-1520 so we can work with you to make this right.

August 26, 2022

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Employee Rating

Thoroughly enjoyed the experience. The Taylor Ford team bent over backwards to satisfy our needs. More

by JOHNWMFARRELL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Aug 29, 2022

Taylor Ford responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 19, 2022

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Employee Rating

Lou was a great help coukdnt go any were else, would like tobhave the option to order more accessories than just wheel well covers and bed covers More

by JOEMARKER90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Aug 22, 2022

Taylor Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 16, 2022

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Employee Rating

Everything went good until I offered to put more money down and lower my payment. Cooke told me that putting $2000 more down was going to be a chore. He seemed like he was ready to go home more than he wa More

by GRACESONKELLEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hayes, John Kovach, Nick Isom, Brittney Fuchs, Jerry Arrowood , Chris Baxter, Jamie Bowling, Danielle Brooks, Dan Higdon, Cooke

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Aug 18, 2022

Taylor Ford responded

It's upsetting to hear that your experience was anything but stellar. We would like an opportunity to make this up to you. If you are willing, please reach out to Jerry Arrowood at 313-216-1520 so we can work towards a resolution.

July 22, 2022

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Employee Rating

Always Friendly and helpful Great service department Knowledgeable/ loos out for best interest of the customer More

by VGREEN25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Jul 25, 2022

Taylor Ford responded

Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 29, 2022

Dealership Rating
Employee Rating

We have used Taylor Ford for many years. Louis is great always works for us. More

by MURPHYLINDA14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Jun 29, 2022

Taylor Ford responded

Hi there. Thank you for the kind words about Louis. We want all our clients to have a comfortable and stress-free experience with us! It's great to know that's what you always receive. We look forward to your next visit.

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