Lonnie Wade
Lonnie Wade at Toyota of Rockwall
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Lonnie Wade | Page 3

Parts Specialist

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.3
54 Reviews

Dealership Experience

10 yrs, 4 mos

4.3

54 Reviews

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54 Reviews of Lonnie Wade

January 06, 2023

Dealership Rating
Employee Rating

Everyone had excellent customer skills, Except the guy at the parts window who did a poor job helping me get another key to my vehicle. I came back the next day utilizing different person, no problems. More

by joebmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2023

Toyota of Rockwall responded

Joe, Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

November 17, 2022

Dealership Rating
Employee Rating

I am tired of the car wash not being open, Covid isn’t a valid reason any longer. I have had a note left in my car with a man’s number, very uncomfortable. The last car my son purchased Mr Brown took full a More

by lisaperry09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Corey Thomas, Joey Desrosiers , Cameron Brown, Stephanie Sanchez

Nov 21, 2022

Toyota of Rockwall responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 20, 2022

Dealership Rating
Employee Rating

I love this dealership! The service is punctual and they always explain what needs to be done . The service advisors keep you informed while you wait. More

by Dori_brewer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott

Aug 21, 2022

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

August 06, 2022

Dealership Rating
Employee Rating

Tyotoa of Rockwall,Will not be my dealer choice, I went to my appointment, this week,Dealer did not have parts. Drove 100 miles,wasted ,started when i bought the used sales man demo.Less than 500 miles.The More

by JSMITH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Aug 11, 2022

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 06, 2022

Dealership Rating
Employee Rating

I had my disabled daughter with me during a service check up. Got me in and out very quickly! More

by kim.foster
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Kevin McGuire, Kasey Boysaw , Larry Davis, Josue Gutierrez

Jul 06, 2022

Toyota of Rockwall responded

Kim, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 09, 2022

Dealership Rating
Employee Rating

Rockwall Toyota always do great job and does it in the time they say Great employees to deal with More

by Gdennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cesar Martinez , Bethany Smith

Jun 09, 2022

Gdennis responded

great people to deal with, as always

June 08, 2022

Dealership Rating
Employee Rating

All the repairs were done by your service team as I was told and in less time Great job More

by Gdennis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Josef Casares , James Adams

Jun 08, 2022

Toyota of Rockwall responded

Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback!

April 28, 2022

Dealership Rating
Employee Rating

Every time I take my Camry in for service, it’s always done in a timely manner. Everybody is always nice too! More

by k_monical
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Apr 29, 2022

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

April 18, 2022

Dealership Rating
Employee Rating

Simply put we have two Toyota autos: 2001 Tacoma pickup and 2009 Sienna that are very dependable because of the Toyota maintenance team. No need for monthly car payments. More

by rrgross72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel

Apr 18, 2022

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 01, 2022

Dealership Rating
Employee Rating

I love it . It is convenient and the wait is not long for service . The Atmosphere is so friendly. More

by LOISdevans
Recommend Dealer
Yes

Other Employees Tagged: Cameron Brown, Josue Gutierrez, Nemo Ulibarri

Mar 01, 2022

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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