Lisa Dodson | Page 5

Outstanding I would like to not only praise but thank all the individuals I've marked on this survey. Starting with the service staff we brought in our 2012 Titan I would like to not only praise but thank all the individuals I've marked on this survey. Starting with the service staff we brought in our 2012 Titan XD unbeknownst to us the safety system or airbag system had a problem and they could not find it but they informed us it was going to cost a great amount of money. We went back home little upset repairs we're not covered under extended warranty that we had purchased from McCurley. The girls then passed us over to Craig Robertson and I believe he passed this onto Joseph and Dennis salesman. At this point I have to say the whole staff went beyond what they had to do to help us get into a safe new vehicle that was covered under warranty instead of paying for a dead horse. They work the greatest deal for us but understanding that there are a couple things we had to give up on the truck but they are just little things. My wife and I can't say enough about your staff and how they helped us you have won a loyal customer. I'll also say that the staff was more concerned with our safety then selling us a new truck and we appreciated that. We want to thank everybody very much and we are enjoying our new truck immensely. More

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Oil and filter chage Thank you for recommending some money saving tips when it comes to servicing my car and Thank you for the fast and excellent service, as always. Thank you for recommending some money saving tips when it comes to servicing my car and Thank you for the fast and excellent service, as always. More

by thilanga Verified Customer Verified Customer

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Great people , good work Friendly , good customer service, good coffee and cookies. You guys give a pleasant welcome and deliver good balance in the service area , could use a Friendly , good customer service, good coffee and cookies. You guys give a pleasant welcome and deliver good balance in the service area , could use a nap room ;) More

by danish2delight Verified Customer Verified Customer

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Just bought a new Altama Everyone I worked with was helpful and made the experience a pleasurable one. Went in for an oil change and came home with a new car. You all made i Everyone I worked with was helpful and made the experience a pleasurable one. Went in for an oil change and came home with a new car. You all made it a fun time. More

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Best Service Department in Washington State!!! Lisa Dodson is the Best person to work with in the service department. I feel that she not only listens, but that she hears the concerns I have had. S Lisa Dodson is the Best person to work with in the service department. I feel that she not only listens, but that she hears the concerns I have had. She has made sure that I have received the best quality care for my car. She seems to really care as if we were family & not just a customer. More

by lois3999 Verified Customer Verified Customer

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Oil change, tire rotation Excellent service experience! Went in for regular service of my car and they used a checklist to go over the car and rate it from the last service. Excellent service experience! Went in for regular service of my car and they used a checklist to go over the car and rate it from the last service. They came out and explained everything they found and I went ahead to change brake fluid as well. While I waited there was a TV, cookies, drinks and comfortable couches. They finished the work about a half hour before they estimated. More

by djf Verified Customer Verified Customer

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Pleasant and easy to buy a car. It was nice to see someone come out and introduce themself to you and ask you if you had any questions, let them know and they will help us. But did n It was nice to see someone come out and introduce themself to you and ask you if you had any questions, let them know and they will help us. But did not pressure us into buying anyting. More

by beasleyllc9 Verified Customer Verified Customer

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Personal touch Very nice folks. They move things along nicely with as little pain as possible. I’ve purchase two vehicles there and am please with there service. Cra Very nice folks. They move things along nicely with as little pain as possible. I’ve purchase two vehicles there and am please with there service. Craig is pretty cool. Lisa is very nice and good at her job. The salesman was satisfactory. More

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Warranty Service Nightmare Customer service and follow through in the service department was severely lacking in my recent experiences. I was led to believe they were going to p Customer service and follow through in the service department was severely lacking in my recent experiences. I was led to believe they were going to push for a recent mechanical issue to be covered under the highest extended warranty I purchased. It turns out it wasn't even submitted to the warranty company and I was told it was denied without their follow through. I called to complain to the service manager and was told it would take a few days to get ahold of the extended warranty company and sorted out. This was many weeks ago and I have not received a call back from her. I called the extended warranty company myself and they told me that has been no recent consultation from the dealership about the claim. In summary, they called to initiate a claim and never submitted any documentation from that point forward to get an approval. More

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Our New Nissan Frontier Buying Experience. My husband started a new job which left us shopping for a second vehicle that we were not looking forward to at all. We actually decided to shop on li My husband started a new job which left us shopping for a second vehicle that we were not looking forward to at all. We actually decided to shop on line and we had the absolute best experience with Jeff Jackson at Bill (& Debbie) Robertson's Nissan of Pasco! Not only was it the easiest car shopping experience we ever had but also a lot of fun! Everyone at Robertson Nissan was awesome and made our experience there enjoyable. We will definitely be back when we upgrade! Thanks so much! More

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