Lisa Dodson

The absolute worst car buying experience ever! ! Purchased a 2017 Nissan Frontier, just a few hours after buying this truck the engine light comes on. I call my salesmen Jeff, nice guy, Jeff turns ! Purchased a 2017 Nissan Frontier, just a few hours after buying this truck the engine light comes on. I call my salesmen Jeff, nice guy, Jeff turns this over to Will Robertson, and at first Will seems to be reassuring in that they will fix whatever is wrong with it and then states that he is almost 100% sure that it some kind of air leak issue and that it should be an easy fix. A couple of days go by and I haven't heard anything, so I call and I get the run around, I was transferred and put on hold for so long that I ended up hanging up. I call the next day, and now Will is snippy with me. Will states that they ordered some parts and I asked what parts were ordered, Will then asked me " Why do you want to know?!" Well Will it's my truck and I want to know what's being done to it. He said I ordered fuel injectors, cleaned the gas tank, and replaced the plugs, he said it'll be 3 to 5 days to get the injectors, and while on the phone with me, he is talking to other people he then goes on a tangent how it's his money and the injectors are going to be $1800. I said ok, well I'm not sure why you felt the need to attack me with that information and honestly I don't think he knows why he felt the need to attack me either. 7 days later I call and ask about the truck, now I'm given to Lisa (nice lady), Lisa says " oh Diane did you get my message?" No Lisa I did not......she reads me back a phone number and what do you know, it's not my phone number, nowhere near what my number is, and then she reads me back an address, nope not my address...so they have the totally wrong person but it's my truck information. I pick my truck up, get home start to disinfect it and what do you know, the new sunscreens I had purchased are missing, there was a dent and scratches and the right rear bumper and the new purchase paperwork is missing from my truck and they didn't replace the windshield wipers either ( which was part of the deal, that they volunteered to do). Needless to say, this was the ABSOLUTE WORST CAR BUYING EXPERIENCE EVER!! More

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Bought a new Can Our van broke down and we had to go get a new one. Aj and lisa went above and beyond and went out to find another van in another state for us! They Our van broke down and we had to go get a new one. Aj and lisa went above and beyond and went out to find another van in another state for us! They were patient with all our questions and just made us to feel good about our decision. Thank you More

by TERAH_SUMMERS Verified Customer Verified Customer

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Best car buying experience! My husband and I had our only vehicle totaled and was on a time and money crunch to get another one. We explained our situation to Jesse Madrid and he My husband and I had our only vehicle totaled and was on a time and money crunch to get another one. We explained our situation to Jesse Madrid and he showed us a couple of vehicles that was in our price range and one was exactly like the one that had been totaled only a year newer. We ended up buying a 2018 Nissan rogue. With no money down and needing a car that day Jesse and everybody at Bill Robertson Nissan worked with us to get it within our budget and on the day that we needed it. Everyone from Jesse to Kevin in finance worked extra hard and ended up staying over an hour past closing time for us! It was a stressful time for us but the team at Bill Robertson Nissan put us at ease and got us what we needed so that we could leave stress free and relaxed. We have previously bought vehicles at other car dealerships, but Bill Robertson Nissan gave us the best experience we have ever had! They work with you without pressure and they do everything they can to make sure that staying within your budget is the top priority. I highly recommend Bill Robertson Nissan to anyone looking for a car whether it's your first or your tenth. Go to them and you will not be disappointed! Thank you to everyone who helped out with our car buying experience! And thank you to everyone in the service department who kept us up-to-date on our vehicle and the entire situation! More

by Knokinawn Verified Customer Verified Customer

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Great People & Car! This is the first time purchasing from Bill Robertson Nissan and it was great experience!!! No sales pressure. Easy to talk to and very friendly. Ever This is the first time purchasing from Bill Robertson Nissan and it was great experience!!! No sales pressure. Easy to talk to and very friendly. Everyone is so nice. Greeted us immediately and let us look at vehicles without sales hovering. And then, they were there to answer any questions when we had them immediately. Very positive experience! They made it easy to purchase and finance a car. Would definitely recommend this dealership!! More

by Rogue 2019 Verified Customer Verified Customer

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Fantastic Made buying a new car fun and stress free! Everyone we came across throughout the entire experience was kind and helpful. Seriously the car buying bes Made buying a new car fun and stress free! Everyone we came across throughout the entire experience was kind and helpful. Seriously the car buying best experience I've ever had! More

by CRYSSAW Verified Customer Verified Customer

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Salesman Jeff is a remarkable guy. This is our 3rd time using him as our salesman we couldn’t be more pleased with him. Would highly recommend him and the dea Jeff is a remarkable guy. This is our 3rd time using him as our salesman we couldn’t be more pleased with him. Would highly recommend him and the dealership to family and friends. More

by Henry173 Verified Customer Verified Customer

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Good job Because they are always very helpful and do the best job for you. Whatever it takes to fix your vehicle and are always very friendly Because they are always very helpful and do the best job for you. Whatever it takes to fix your vehicle and are always very friendly More

by ROSEMARYBLOYD Verified Customer Verified Customer

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Excellent service. I have given this rating because of the excellent service and personal treatment received from AJ and the individuals in the service department with e I have given this rating because of the excellent service and personal treatment received from AJ and the individuals in the service department with every purchase of our vehicles. More

by MARCLARK3949 Verified Customer Verified Customer

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Extremely gratifying and a wonderful staff I went to Bill Robertson Nissan the day after my birthday expecting that I would end up walking out without my new car but the team there made it a wo I went to Bill Robertson Nissan the day after my birthday expecting that I would end up walking out without my new car but the team there made it a wonderful experience and gave me my best purchase in my entire life I now have a beautiful 2018 Nissan Versa sedan and it's mine all thanks to the wonderful staff and Jeff Jackson internet sales manager who handled my experience personally More

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Very rude Lisa is rude when she talks to her employees and talks rude to customers. I had to have warranty work done on my car .Not going back if I can help it. Lisa is rude when she talks to her employees and talks rude to customers. I had to have warranty work done on my car .Not going back if I can help it. I’ve notice it on 3 separate occasions. More

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