Liliana Romero | Page 2

They are honest, efficient, and professional. I always bring my car here for service. Great shuttle service as well. I always bring my car here for service. Great shuttle service as well. More

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Gabriel was quick and concise. Made experience very easy. Communication via text method was very easy. Made experience very easy. Communication via text method was very easy. More

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Great customer support by Gabriel Savala & Liliana Romero! Their customer service was excellent! Clarence Lockett Romero! Their customer service was excellent! Clarence Lockett More

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Gabriel, Service Advisor, was polite and answered my many questions throughly and patiently. I received a text telling me that Service recommended additional work. (My 2019 Honda CRV was in for her 20,00 questions throughly and patiently. I received a text telling me that Service recommended additional work. (My 2019 Honda CRV was in for her 20,000 maintenance.) I asked Service to proceed. Jennifer, Service Desk, helped me understand all the work that had been done & printed out the a checklist for me. Finally, Robert, Shuttle Driver, was a careful driver, professional, courteous and an excellent conversationalist. Also, I was so pleased that shuttle was immaculately clean. More

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Amazing people . Wouldn’t take my car anywhere rlse Very accommodating. On time and treated me like a celebrity Wouldn’t take my car anywhere rlse Very accommodating. On time and treated me like a celebrity More

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Ask your clerks and or advisors to stop burying their heads on the phone. When someone ask a question or comes in the door, have some courtesy to look around. I ask a clerk (her name starts with letter L heads on the phone. When someone ask a question or comes in the door, have some courtesy to look around. I ask a clerk (her name starts with letter L) a question, after she finish her text, she lift her head and ask me for my name. I have a picture and a small video of one of your advisers texting, browsing or God knows what he was doing on the phone for over 5 minutes. He lift his head for a second and goes back to his phone. In the mean time, you a costumer coming in with no one to say Hello, Good afternoon or at least a may I help you? Now, do I have any complains for the gentlemen that help me? No, he was professional, polite and helpful. The rest of your crew need to understand that if we are going to wait for our vehicle, we can see all this that they are getting use to it and it looks bad. Not only do they look bad on the costumer's eyes, it also gives us a glimpse or an idea of why are we been charge so much for the service. You have 5 guys 4 are on the phone and getting paid. Either the supervisor don't have a broom, mop or something for them to do or they he is just piling up his or her salary into my bill. More

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Richard Corbell was an awesome service advisor. He took care of all my concerns. Thank you. He took care of all my concerns. Thank you. More

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Great customer service on my Pilot in and out of there in one hour with a car wash one hour with a car wash More

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Best service department for Honda in DFW. Friendly location and great staff from the greeters to the cashiers Friendly location and great staff from the greeters to the cashiers More

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John Eagle Honda always the overachiever! If ever they under achieve, they don't mind getting it right! It's sketchy taking your car to a dealership as a woman but this is the one (service de If ever they under achieve, they don't mind getting it right! It's sketchy taking your car to a dealership as a woman but this is the one (service department) here! Ask for Austin! More

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