Lawrence Fossati

The most unprofessional dealership i’ve ever done business with. They failed to send the pay off for my trade in car and when I attempted to get in contact with someone to fix it, they started hangin business with. They failed to send the pay off for my trade in car and when I attempted to get in contact with someone to fix it, they started hanging up on me ! One guy actually told me to screw off. I attempted to make contact with his manager and I was told repeatedly I’d get a phone call. They never called me to this day and i’m out 700 dollars due to their incompetent mistake. Way to go VW. More

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It was very smooth and the salesperson Dane knew a lot about the car. This is my fourth VW three from this dealer and I will be back in the future about the car. This is my fourth VW three from this dealer and I will be back in the future More

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Gregory is outstanding I recently visited Rick Case Volkswagen with my son to buy his first car. As you can imagine, this is a major decision for a young kid so I thought th I recently visited Rick Case Volkswagen with my son to buy his first car. As you can imagine, this is a major decision for a young kid so I thought the process might be long and difficult. Luckily, my salesperson, Gregory Neita, worked his magic and made a deal happen. Gregory was extremely patient. I never felt rushed or pressured. He answered all our questions, showed us several different trim levels and thoroughly explain the features of each car. He was clear as to exactly what we wanted in terms of features and price, providing objective advice to help guide our decision. The General Manager of the store, Lawrence Fossati, was also very helpful in easing some concerns I had during the process. My son and I visited quite a few dealerships and Volkswagen wasn't even on our radar - my son and I stopped by on whim having just visited a dealership next door to VW. I'm glad we ran into Gregory and I will certainly look first to him/Rick Case Volkswagen the next time I'm in the market! More

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WORST experience at any dealership ever On Saturday, June 8th we dropped of our VW Jetta at Rick Case VW in Weston to be serviced. They told us it would cost $16,000 to replace the engine t On Saturday, June 8th we dropped of our VW Jetta at Rick Case VW in Weston to be serviced. They told us it would cost $16,000 to replace the engine that he claims is "falling apart". After telling him we wouldn't pay that much to repair the car, he asked if he can have a sales man to return our call to go over our options, that if we leased a car with them they can make what we owe on our car "go away". All this sales guy did was talk about leasing a car with them, and after we told him we were not interested in leasing a car, and that we just wanted to pay for the diagnostic and leave, that's when things really started to get out of control. He told us that because their service department is closed now, they can not give us our car back until Monday. I asked to speak to a manager and met Lawrence Fossati. The most unprofessional and ignorant manager I have ever met, reiterated there was nothing he can do, that they can not give us our car back until Monday. I told him I would call the police if he did not give us our invoice, he said "go ahead, but if you do, you can step outside". So, I called my dad, who called the non-emergency police number to meet us at the dealership. Only then were they (all of a sudden) able to print out our invoice and walked us over to the cashier to pay our bill. Never, I mean NEVER in my life have I ever had such a horrible experience at a dealership. They have lost our business, my parents business, as well as my sisters business forever. Upper management needs to be aware of how unprofessional these people are, especially Lawrence Fossati, the supposed General Manager, was the worst of everyone we dealt with today. He even went as far to tell my dad, "I don't know what happened when they were discussing purchasing a car from us, but maybe they are upset about that" when he knows very well we didn't want to purchase a car from them, we just wanted our invoice so we can pay it and leave. He is xxxx, a liar, and if this is Rick Case's idea of what their manager's should be like, I suggest that no one ever purchase or service their car at any Rick Case Dealerships. There are plenty of other options out there who would never do anything like this to their customers. More

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