Laude Arnaldi | Page 2

Always a pleasure purchasing from BMW of Frehold This has to be the 5th car purchase from BMW of Freehold. Nick Sciarappa, Danny and Dori always make it a painless process and a pleasure to do busine This has to be the 5th car purchase from BMW of Freehold. Nick Sciarappa, Danny and Dori always make it a painless process and a pleasure to do business. More

Helpful 0

Report | Print

they sold me BMW 750 LIX with many manufacturing defects I had purchased band new BMW 750 2012 LIX from Freehold BMW and within 10000 miles RIM and Tires needed to be replaced and with less than 45000 miles I had purchased band new BMW 750 2012 LIX from Freehold BMW and within 10000 miles RIM and Tires needed to be replaced and with less than 45000 miles Air conditioning stopped working and as of now with less than 52000 miles car is showing " Drive Train Malfunction" . I did request to dealer to resolve this issue at no cost to me since it is related to mechanical and manufacturing defect but they have declined my request. I spent $95000 on this BMW 750 LIX at Freehold BMW and vehicle already faced many issues within 52000 miles and spent decent money on repairs within short period . I am very disappointed with customer service and I wont recommend this dealer for new vehicle purchase More

Helpful 1

Report | Print

Laudi Arnaldi - Great Customer Service Laudi Aranldi at BMW of Freehold just called me and resolved all my issues. His customer service is Excellent and I'm looking forward to working with Laudi Aranldi at BMW of Freehold just called me and resolved all my issues. His customer service is Excellent and I'm looking forward to working with him and his team moving forward! . More

Helpful 0

Report | Print

Horrible service Left car on a Sunday night for a convertible sensor. Got it back Wednesday and it was filthy. Noticed a receipt left in the car. Looks like someone us Left car on a Sunday night for a convertible sensor. Got it back Wednesday and it was filthy. Noticed a receipt left in the car. Looks like someone used my car to go get pizza the day before it was ready. The service paperwork showed 25 miles were put on the car. Called the dealer and sent them pictures of the car and pizza receipt. Their answer was there was a mistake on the paperwork and they only put 3 miles on the car and the receipt fell out of the pocket of the technician who worked on the car. They offered to rewash the car. Does anyone buy this explanation. How about showing the cctv footage to back up your story More

Helpful 1

Report | Print

Fuel Pump Issue Hello I just wanted to say I really appreciate Service Manager Laude , I was really upset about a issue with my car. When Laude took the time to ca Hello I just wanted to say I really appreciate Service Manager Laude , I was really upset about a issue with my car. When Laude took the time to call me back within a hour and listen to my issue ,he couldn't promise anything since the car was not at his shop,but he did show that he cared about my issue and showed empathy. Just good to see good people who want to do the right thing for people even when they don't have too . Thank you More

Helpful 0

Report | Print

Good and thorough job My 2014 535 displayed check engine light, for no obvious reasons. The service engineer was through in his job to identify the leak and faulty sensor t My 2014 535 displayed check engine light, for no obvious reasons. The service engineer was through in his job to identify the leak and faulty sensor to fix it for good. Greatly appreciate the attention to detail. More

Helpful 0

Report | Print

best of the best the best service department that anyone can find.. the loaner car was perfect. the expertise of service is second to none. after service ta car came o the best service department that anyone can find.. the loaner car was perfect. the expertise of service is second to none. after service ta car came out clean as a wisle More

Helpful 0

Report | Print