Lance Smith
Lance Smith at Lithia Hyundai of Reno
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Lance Smith | Page 2

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.8
700 Reviews
4.8

700 Reviews

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700 Reviews of Lance Smith

April 11, 2024

Dealership Rating
Employee Rating

I really like this dealership. Because I have a Hyundai, I’m only there for general maintenance (it doesn’t break down). The advisors are very friendly and knowledgeable, and they More

by HAPPYWITHLIFE2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Franceschini

Apr 12, 2024

Lithia Hyundai of Reno responded

We're so glad to know that you've been a loyal customer at Lithia Hyundai of Reno for 14 years! It's great to learn our team has consistently provided friendly and knowledgeable service. Thanks for sharing your experience, we appreciate it and look forward to providing you with great service for years to come.

April 07, 2024

Dealership Rating
Employee Rating

Lance is very helpful, makes you feel important and a valued customer. I always have a positive experience at Lithia Hyundai dealership. More

by APRILITE29
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Apr 08, 2024

Lithia Hyundai of Reno responded

Hello April! We're delighted to know that Lance and our team at Lithia Hyundai of Reno made you feel valued. We strive for positive experiences every time, so it's great to see we hit the mark with your visit. We look forward to seeing you again soon!

April 07, 2024

Dealership Rating
Employee Rating

Lithia Hyundai always takes care of my vehicle needs promptly and the staff is great to work with. More

by Laura C
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Apr 07, 2024

Lithia Hyundai of Reno responded

Hi Laura! Thanks for letting us know that you had a great experience with our team at Lithia Hyundai of Reno. Come again soon!

April 04, 2024

Dealership Rating
Employee Rating

Lance was great! ! I had a nail in my tire, and unfortunately, it could not be repaired. I dropped the vehicle off at about 10:00 and got the call from Lance at 2:00 s More

by DUNHAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Olsen

Apr 05, 2024

Lithia Hyundai of Reno responded

We're glad to know that Lance was able to assist you swiftly and professionally at Lithia Hyundai of Reno! It's great hearing how well he took care of your Santa Fe. Thanks for recommending us, we appreciate it!

March 26, 2024

Dealership Rating
Employee Rating

They always have my car ready when promised. Always treated well. They always explain any charges. More

by MARC9157
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Mar 27, 2024

Lithia Hyundai of Reno responded

Hi there! Thank you for choosing Lithia Hyundai of Reno! We are thrilled to see that our team was ale to provide great service by going in depth with the charges of your service. Should you ever need anything else, please let us know.

March 17, 2024

Dealership Rating
Employee Rating

Always well taken care of. Lance is great! Lance is great at customer service Lance is fabulous More

by CORINNE85
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Mar 18, 2024

Lithia Hyundai of Reno responded

This praise of Lance is well deserved! He will be thrilled to see these kind words. Please reach out to Lance or the Lithia Hyundai of Reno team if you need anything else.

March 03, 2024

Dealership Rating
Employee Rating

Lance is a great service representative. He always takes care of me and makes sure my car is good. More

by LILQUONG2003
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Mar 04, 2024

Lithia Hyundai of Reno responded

Thank you for the positive review! We will be sure to pass along your kudos to Lance and the rest of the Lithia Hyundai of Reno team. We hope to serve you again in the future.

March 03, 2024

Dealership Rating
Employee Rating

Tony Roach was professional and very helpful. I had a great experience purchasing my car. I would recommend anyone to go to Lythia More

by STACEYG007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Mar 04, 2024

Lithia Hyundai of Reno responded

We're glad to know you had a great experience with Tony at Lithia Hyundai of Reno! Your recommendation means the world to us. Enjoy your new car and thanks for choosing our dealership!

February 26, 2024

Dealership Rating
Employee Rating

He is caring, knowledgeable, thorough and professional The dealership itself could lay off the cold, calling to sell cars More

by snowhorsestormhorse
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Feb 27, 2024

Lithia Hyundai of Reno responded

We appreciate your feedback and are glad to know that our team was caring, knowledgeable, and professional. We'll take note of your comment about the calls. Thanks for choosing Lithia Hyundai of Reno!

February 21, 2024

Dealership Rating
Employee Rating

understands car needs and requirements. Courteous and helpful. Is a little hard to schedule an appointment for people like me that works from 8am to 5pm Monday through Friday. That's one th More

by GIRONS037
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Feb 22, 2024

Lithia Hyundai of Reno responded

Hi Ms. Giron, We appreciate your feedback and are glad to know you found our team courteous and helpful. We understand that scheduling can be a challenge, especially for those with busy work schedules like yours, that's why we take appointments on Saturdays all the way up until 3:30 in the afternoon. If there's anything else you'd like to discuss or if you would like to schedule your next appointment with me personally, please call me directly at 775-682-3352, or email me at SRobert@lithia.com. Respectfully yours, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

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