Lance Carmichael | Page 4

My family desperately needed to replace our 13 year old SUV. I worked with Lance in Lewis in the sales department to find a car that fit our families lifestyle and budget. They allowed us to test drive a u SUV. I worked with Lance in Lewis in the sales department to find a car that fit our families lifestyle and budget. They allowed us to test drive a used Tribeca, two used Outbacks, and then finally the car we fell in love with, a Volvo V50 T5 Wagon. We are Subaru owners, so we expected to be purchasing another Subaru, but it just so happened the Volvo was an exceptional deal and really fun to drive. Lance and Lewis teamed up and were available to answer our questions from 9:45am to 10:30pm on their cell phones. They went way above and beyond to get us a deal on the car, and the best deal possible on the financing. This all took some time, and a lot of work. We were always treated with respect, despite having credit issues. This is the third car we have purchased from Mark Miller Subaru Midtown and I would never want to deal with any other car sales people. We have purchased from Josh, Doug, and now Lewis and Lance. Everyone has been a dream to deal with. Kenny in service currently has my 2011 Outback, as it's having some very tricky issue to diagnose, and he has given me a complimentary 2013 Legacy rental until he figures out the exact problem on my car. I feel like they really care about their customers in sales, and service, and understand how frustrating all sorts of car issues can be, from mechanical problems, to the need for a new car. All around I give everyone at the dealership an A+! More

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I was in to purchase a new company car. The owner of our company and myself were greated by Lanc who listensd to what we were after and showed us our options. We purchased a vehicle and ran into a few issue company and myself were greated by Lanc who listensd to what we were after and showed us our options. We purchased a vehicle and ran into a few issues with the car. I made one phone call and with in ten minutes I recieved a call back from Lance with all the problems taken care of. We were in and out within fifteen minutes very happy with the outcome of our situation. we would recomend this dealer to everyone and ask for Lance. More

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Worst experience ever. Do not shop for a car here, they will sell it to another person while you are waiting, even if you've already made a deal. will sell it to another person while you are waiting, even if you've already made a deal. More

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If someone feels compelled to leave a review for a car salesman, you KNOW they had a positive experience. Our first experience with Lance was in the summer of 2010. My wife was looking for the perfect salesman, you KNOW they had a positive experience. Our first experience with Lance was in the summer of 2010. My wife was looking for the perfect used Subaru - a few years old, very low mileage, some manufacturer warranty left, and great condition. We had been passively looking for cars for a few weeks, and while we were driving on at this dealership with Lance in the car with us, he got a phone call from another salesman he had spoken to about what we wanted. That salesman had just taken a trade-in that fit our criteria perfectly. We drove back to the dealership and we took the car (just in off a trade, so not even cleaned yet) for a test drive. We loved it, bought it, and they cleaned it / fixed it up for us so we could pick it up later in the week. Lance even took a checklist of things we wanted to have done to it (for example, we wanted him to replace the cigarette lighter covers in the interior and fix a squeaky back seat). Now it's winter 2013, and my old Honda Civic was nearly killing me in the snow every day. We went back to Lance and told him I was looking for a slightly used Forester or Outback. He lined up four sets of keys for us to drive. One by one, we drove all the Subarus he had lined up that fit my criteria. When he was out of keys, he just asked, "So, what do you think?" No high-pressure pitch, no pressure, he just listened to me. I ended up getting a 2012 Forester at considerably less than the blue book value, and again Lance asked if he could do anything to make me even happier. I told him to tint the windows for me, and my new Forester is having the windows tinted right now as I type this - for free. We're young and newly married, and we'll probably go visit Lance anytime we or anyone we know needs a car. It was that good of an experience. More

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The dealership was so busy that we worked with two sale agents. The exchange between the agents was seamless. The only negative I experienced was the financial person was very pushy in selling the clear gu agents. The exchange between the agents was seamless. The only negative I experienced was the financial person was very pushy in selling the clear guard, extended warranty, and roadside service. More

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I have never felt compelled to write a review for anyone until my experience with Mark Miller Subaru Midtown. I was in a bind and needed a car by the end of last weekend. Friday night I ended up staying at until my experience with Mark Miller Subaru Midtown. I was in a bind and needed a car by the end of last weekend. Friday night I ended up staying at another dealership for 4.5 hours debating buying a Honda Accord but in the end the price was too high and I felt too pressured. That night, to avoid the salesmen, I went to every car dealer lot I could find after they closed to look at their inventory before Saturday when I wanted to make the most of my time. I found Mark Miller to have quite a few good options in my price range so I went there first thing in the morning. I worked with Lance Carmicheal and I test drove two used Imprezas. I was totally impressed with the easy, laid back attitude of not only Lance but everyone we spoke to, but I wasn't ready to make a decision yet. I made the mistake of going all over town looking at other cars. I had 3 breakdowns, got in a huge fight with my fiance and was ready to just take the bus everywhere from then on when I decided to go back to Mark Miller. I could not believe what a difference there was. There was NO pressure to buy anything, Lance just wanted to help me find something to meet my needs. He worked with the managers so I didn't have to try to negotiate. There was no need because he did all the work for me, without even asking!! I was so impressed with him that when I was down to two cars I was SO tempted to just ask him straight out which one he was paid more commission for and go with that one just so he would get more money from the sale (I didn't because I knew he was too nice to tell me the truth). In the end, I drove away with a car I never thought was be possible in my price range. I am BEYOND happy with everything from Lance to the car, to the service we received. I have already told everyone I know about Mark Miller and will continue to, so if anyone is ever in the market there is no question who to go to for the best service, best deal and best experience. More

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I did not end up buying a car from Lance but his professionalism and honesty was motivation enough to write this review. I was very close to a purchase but decided the deal was not right at the la professionalism and honesty was motivation enough to write this review. I was very close to a purchase but decided the deal was not right at the last minute and backed out. I had put a $500 deposit to hold the vehicle and Lance happily refunded my deposit the very next day. If I decide to buy a Subaru I would definitely try mark miller again and ask for Lance. More

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We've known Lance Carmichael since 1999 because of his honesty and great sales person, we always go back there for a car. This week we purchased another car and Lance continue to show his excellent servi honesty and great sales person, we always go back there for a car. This week we purchased another car and Lance continue to show his excellent service and we left dealership we peace of mind. We are lucky to have Lance as our sales person and a friend. Lance is a great asset in your dealership. More

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