Kyle Shaw
Kyle Shaw at Capital Ford of Wilmington
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Kyle Shaw | Page 3

Service Advisor

Capital Ford of Wilmington

4222 Oleander Dr
Wilmington, NC 28403

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4.9
96 Reviews
4.9

96 Reviews

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96 Reviews of Kyle Shaw

January 17, 2024

Dealership Rating
Employee Rating

Kyle Shaw is super friendly and professional. He always has a smile on his face. He always keeps me updated on my car. He is very concerned about explaining the needs of my car. I like the fre More

by NEVADAKOVETTE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Caleb Sayers , Stacey Vilardi

January 17, 2024

Dealership Rating
Employee Rating

It’s a very professionally run enterprise. The customer service in the service department is exceptional. Mr. Kyle is extremely courteous and attentive. More

by Ranger
Service Price Transparency
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Recommend Dealer
Yes

January 17, 2024

Dealership Rating
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Don’t have car back yet. Car has been in for inspection before Christmas and has not passed yet. Have to keep taking it back. Very very inconvenient. Always buy fords and doe More

by ANNTHIRY108
Service Price Transparency
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Recommend Dealer
Yes
Jan 29, 2024

Capital Ford of Wilmington responded

Good afternoon. I reached out privately last week. I am sorry that you had such an ordeal getting your vehicle inspected. Unfortunately due to the check engine light being on, it prevents it from passing the emissions portion of the North Carolina state inspection. The repair and the necessary amount of driving after repairs are completed add to the process. I understand that since this review was posted your vehicle has passed state inspection. If you need anything further, please don't hesitate to reach out to us.

January 16, 2024

Dealership Rating
Employee Rating

Thanks for everything - you all did a great job fixing my truck. It is much appreciated. More

by SCOTTWILLIAMS62
Service Price Transparency
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Recommend Dealer
Yes

January 16, 2024

Dealership Rating
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I always get good service very helpful. Parts department is great getting needed parts on time. Sales I can’t say enough about. My salesman Robert was great and still talks to me when I’m a More

by GUNWEISE1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Robert George

January 16, 2024

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Kyle is always courteous and attentive. Capital Ford has been a pleasure to deal with. Will continue to have my services completed there. More

by TGOLDER13
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Caty Trouton

January 16, 2024

Dealership Rating
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They communicate with me very well and they have done great work on my truck More

by HENDERSONJR1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Beasley

January 16, 2024

Dealership Rating
Employee Rating

Kyle checked me in found I had a service coming free. I waited in a comfortable show room and in 30 40 minutes was on my way. Everyone was great More

by Drake
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Recommend Dealer
Yes

January 16, 2024

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Way too expensive. Will not be back! I will use local mechanics. I bought 7 cars there. I’m done!!! More

by DCHRISTENSENSTJ
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Recommend Dealer
Yes

January 16, 2024

Dealership Rating
Employee Rating

First service, just moved to Leland. Kyle great and attentive. Appointment scheduled and got me in promptly. More

by kpw162
Service Price Transparency
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Recommend Dealer
Yes

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