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Kyle Reid
Refer Me
79 Reviews
Dealership Experience
4 yrs, 1 mo
Industry Experience
15 yrs, 11 mos
Languages Spoken
English
79 Reviews
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79 Reviews of Kyle Reid
Verified Customer
Helpful 
February 29, 2024
Professional and honored our agreement. The MSRP increased on our new car by the time the dealership received it. They honored the old price. They gave me a fair deal on a ceramic coating s The MSRP increased on our new car by the time the dealership received it. They honored the old price. They gave me a fair deal on a ceramic coating so it was ready when I got to the dealership. They also accidentally installed an option I did not request and ended up not charging me for it. I would certainly deal with Kyle and Sacramento Lexus again. More
by DALTONJC
Other Employees Tagged: Kyle Reid
February 16, 2024
Kyle was good. Waited 2hrs to process paperwork. Didn't leave until 830pm. Not satisfied with services consultant and escalated to Russ. Russ was supposed to respon Waited 2hrs to process paperwork. Didn't leave until 830pm. Not satisfied with services consultant and escalated to Russ. Russ was supposed to respond back with a free service but still hasn't followed up with me. It's been a Week. More
by TWEETERS76
Other Employees Tagged: Kyle Reid
February 10, 2024
RESOLUTION: Russ reached out to me and went tremendously above and beyond to ensure the outcome was a positive one. Thank you Russ! I took my vehicle to my local dealer that does my service for my other above and beyond to ensure the outcome was a positive one. Thank you Russ! I took my vehicle to my local dealer that does my service for my other vehicles and they informed me that the rotors on the vehicle are warped. I called Lexus of Sacramento and they scheduled me an appointment for 2/10 at 10am. Kyle reached out to me for something else and knew to expect me plus the dealer even confirmed my appointment- and then I got a call that I missed at 8:30 from Nick Cruz saying they "don't have a used car technician on the weekends". A used car is just a new car with some miles on it, and a Lexus is a Toyota. I also never heard back from the sales manager Bryon Burdette after sending him an email and calling him. Hopefully they will foot the bill for the repairs as I live 2 hours away and will not be driving out to them again...but I'm happy to keep updating my review either way. More
by AHBRYANNASALAZAR
Other Employees Tagged: Bryon Burdette, Nick Cruz , Russ McDuffie
February 08, 2024
I was very happy with the overall experience ce. Kyle made sure that I found the perfect car for me. Happy to refer my friends to Kyle amd Sacramento Lexus. Kyle made sure that I found the perfect car for me. Happy to refer my friends to Kyle amd Sacramento Lexus. More
by SALLY_LOGAN
Other Employees Tagged: Kyle Reid
February 02, 2024
The dealership personnel we met were excellent in every way. Proficient, helpful, and friendly sales staff, contracts staff, and service reps. When a crack appeared in our windshield prior to delivery, rep way. Proficient, helpful, and friendly sales staff, contracts staff, and service reps. When a crack appeared in our windshield prior to delivery, repair service was arranged quickly and scheduling was communicated perfectly as the day for repair approached. The loaner we wanted was made available immediately. The facility was very good as well. Thanks for a great experience! More
by DAVES9
Other Employees Tagged: Kyle Reid
January 18, 2024
Kyle was very friendly and made the buying process easy. We didn't feel rushed and the whole purchase went smoothly. Thanks to Kevin too, he explained all the paperwork we were signing. We didn't feel rushed and the whole purchase went smoothly. Thanks to Kevin too, he explained all the paperwork we were signing. More
by JANICEKIRBY70
Other Employees Tagged: Kevin Keon
December 23, 2023
We are by car in this store, the manager is really polite and all explaining, We were satisfied. and all explaining, We were satisfied. More
by ELENOCHKA30041988
Other Employees Tagged: Jerod Horch, Carlos Cave, Jared Ivey , David J. Toves, Ernie Wassersleben
December 17, 2023
The process was easy and no pressure. Really enjoyed the car buying experience at Lexus of Sacramento. Really enjoyed the car buying experience at Lexus of Sacramento. More
by ERICBAKKE
Other Employees Tagged: Mike Zinda
December 15, 2023
Timely Service. Staff engaged and focused. I arrived with a nail in my tire and a few superficial scratches that I found irritating. The staff took the time and t Staff engaged and focused. I arrived with a nail in my tire and a few superficial scratches that I found irritating. The staff took the time and tire was repaired and scratches buffed out. Thank you Lexus of Sacramento Service Department!! Thank You Christina for orchestrating my service visit!! More
by timetotrek
Other Employees Tagged: Christina Carson, Nick Cruz, Tracey Cach, Kevin Keon
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