Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
View All Employees
Tracey Cach
Tracey Cach at Lexus of Sacramento
Refer Me

Tracey Cach

Service Consultant

Lexus of Sacramento

2600 Fulton Ave
Sacramento, CA 95821

Contact Me
4.8
291 Reviews

Dealership Experience

20 yrs, 9 mos

Industry Experience

20 yrs, 9 mos

Languages Spoken

Cantonese Cantonese

4.8

291 Reviews

Write a Review

291 Reviews of Tracey Cach

May 01, 2024

Dealership Rating
Employee Rating

Very efficient, Nick very friendly as well. Timely service with offering loaner as well. Appreciate it. More

by JDELFENDAHL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Cruz

Helpful
Report | Print
May 01, 2024

Lexus of Sacramento responded

We're glad to know you had a positive experience with Nick and the rest of our team at Lexus of Sacramento. We always aim for efficiency and friendliness!

April 30, 2024

Dealership Rating
Employee Rating

I have been coming to this Lexus dealer for service for many years. They are friendly and efficient and I trust them with my car. Thanks! More

by JALEMIEUX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Cruz

Helpful
Report | Print
May 01, 2024

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

April 30, 2024

Dealership Rating
Employee Rating

Tracey very very professional and good communicator and problem solving thank you for your service and kindness More

by staskulbidyuk
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
May 01, 2024

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

April 29, 2024

Dealership Rating
Employee Rating

AWESOME SERVICE, SUPER HELPFUL SERVICE ADVISOR, V MOUA SUPER HELPFUL WITH MY CAR AND QUESTIONS. More

by loandrew916
Recommend Dealer
Yes

Other Employees Tagged: Mike Huttleston, Christina Carson, Nick Cruz, Mike Huttleston , V MOUA

Helpful
Report | Print
Apr 29, 2024

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

April 26, 2024

Dealership Rating
Employee Rating

Lexus of Sacramento is an amazing dealership. Their high quality service department has extremely knowledgeable advisors like Daren who make service appointments a breeze. I highly recommend t More

by brtbrks77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Keon , Daren

Helpful
Report | Print
Apr 28, 2024

Lexus of Sacramento responded

We're so glad to know that Daren and our service department made your experience at Lexus of Sacramento a breeze! Thanks for recommending us, we appreciate it.

April 25, 2024

Dealership Rating
Employee Rating

Your staff are excellent they are very helpful if you have questions and they very much willing to help . More

by Lourdes Cabello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 25, 2024

Lexus of Sacramento responded

Lourdes, we're delighted to know our team at Lexus of Sacramento was able to assist you effectively. Thanks for your kind words!

April 22, 2024

Dealership Rating
Employee Rating

My interaction with the service department from the beginning has been less than satisfactory. Communication updates were slow or non existent. More

by mathewsum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Patrick Castano

Helpful
Report | Print
Apr 22, 2024

Lexus of Sacramento responded

I'm sorry to learn about your experience with our service department. We strive for clear and timely communication, so it's disappointing to see we've fallen short in this instance. I'd like the opportunity to address any concerns you may have directly - please reach out at your earliest convenience. Thank you, Russ McDuffie - Service Director 916.465.6291.

April 15, 2024

Dealership Rating
Employee Rating

Oil changed, checked afterwards no oil . Made an appointment to check, canceled appointment, they rescheduled More

by kacquebailey88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christian Simon

Helpful
Report | Print
Apr 16, 2024

Lexus of Sacramento responded

I'm sorry for any mix-up that occurred here. This is not indicative of our usual service standards, and we'd like to address all outstanding issues. Please reach out when you have a moment to discuss this further. Thank you, Russ McDuffie - Service Director - 916.465.6291

April 10, 2024

Dealership Rating
Employee Rating

Good Seller Best Service respected Behavior Fast service thanks Luxes Sacramento for good Delling appreciated More

by SULIMAN.MEHRABAN505
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Simon, Kyle Reid, Kevin Keon, Chuck Baccarella

Helpful
Report | Print
Apr 10, 2024

Lexus of Sacramento responded

Suliman, we're delighted to know you had a positive experience with us at Lexus of Sacramento! Your kind words about our service and team are greatly appreciated. Thank you for choosing us, we look forward to serving you again in the future!

April 09, 2024

Dealership Rating
Employee Rating

Great attention to detail; polite and efficient staff. Also, the reminder about existing service coverage was great to hear from staff. More

by gymstewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Cruz

Helpful
Report | Print
Apr 09, 2024

Lexus of Sacramento responded

We're glad to know you appreciated our attention to detail and efficiency here at Lexus of Sacramento. It's important for us that our customers are aware of their service coverage. Thanks for the positive feedback!

1
2
...
30

Dealership Inventory (293 Vehicles)

used 2015 Subaru Forester car, priced at $15,992
2015 Subaru Forester
used
Venetian Red Pearl exterior
CVT
All-wheel Drive
$15,992
View Details
used 2021 Ford Bronco car, priced at $52,585
2021 Ford Bronco
used
Cactus Green / Gray exterior
Automatic
Four-wheel Drive
$52,585
View Details
used 2019 Subaru Outback car, priced at $21,473
2019 Subaru Outback
used
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
$21,473
View Details
used 2021 Lexus ES 350 car, priced at $28,253
2021 Lexus ES 350
used
Atomic Silver exterior
Automatic
Front-wheel Drive
$28,253
View Details
used 2017 Toyota Corolla car, priced at $15,992
2017 Toyota Corolla
used
Black Sand Pearl exterior
CVT
Front-wheel Drive
$15,992
View Details
used 2019 Subaru Outback car, priced at $21,282
2019 Subaru Outback
used
Crimson Red Pearl exterior
CVT
All-wheel Drive
$21,282
View Details
View All Inventory