Kurt Anderson
Kurt Anderson at Heritage Chrysler Dodge Jeep Ram Parkville
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Kurt Anderson | Page 2

Service Manager

Heritage Chrysler Dodge Jeep Ram Parkville

9219 Harford Rd
Baltimore, MD 21234

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2.9
21 Reviews

Dealership Experience

9 yrs

Industry Experience

21 yrs

Languages Spoken

English English

2.9

21 Reviews

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21 Reviews of Kurt Anderson

September 08, 2020

Dealership Rating
Employee Rating

Company vehicle has been there 2 weeks waiting to be looked at for a warranty related problem. Haven’t heard from anyone, left two messages because the service advisors don’t answer the phones. More

by Med Care Transportation
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Matt Beckmann , Tommy Citro, Alexander Downey, Dave Phelps, Sarah Slokan

Sep 16, 2020

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you for sharing your feedback about your experience at Heritage Chrysler Dodge Jeep RAM Parkville. Your input is important to us, as we strive to meet then exceed the expectations of all our customers. We sincerely apologize for the lack of communication you experienced with our Service Department, as this is not our way of doing business at any of our MileOne stores. We have shared your comments with our management team and service staff and are confident they will use the feedback to improve their processes moving forward. Our General Manager, Brad Scammell, would like to speak with you to better understand the situation and address your concerns, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Brad at bscammell@mileone.com or 410.663.7233 so we can ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your time and valued input. We look forward to hearing from you soon.

August 25, 2020

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Employee Rating

The worst service I have ever received although I have been a twenty year customer. They treated me like I meant nothing after purchasing three cars from them I am so angry with them. More

by Never again
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Alexander Downey, Sarah Slokan

Aug 27, 2020

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you for taking the time to review Heritage Chrysler Dodge Jeep Ram Parkville. Your input and the feedback from all of our customers is important to us, as we strive to meet then exceed your expectations. We greatly appreciate your business over the years and sincerely apologize for your most recent experience with our Service Department. This is certainly not our way of doing business at any of our MileOne stores. When you walk into our dealership, you should feel welcomed and important; we are very sorry if you were not treated this way. Our Service Manager, Kurt Anderson, would like to speak with you to discuss your experience in more detail and immediately address your concerns, but has been unsuccessful in locating your contact information based on your DealerRater username. We work hard to maintain a high level of customer satisfaction and would appreciate the opportunity to rectify our missteps and restore your faith in our dealership. At your earliest convenience, please contact Kurt directly at kurtanderson@mileone.com or 410.663.7271 so we can ensure your next experience is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to speaking with you soon.

January 10, 2020

Dealership Rating
Employee Rating

I brought my car in only to pay $140 for a diagnostic computer code check reading that indicating I needed a Shifter knob/mechanism replacement and that would cost me $800 parts and labor. The car is a 2 More

by Garyabrown
Recommend Dealer
No
Jan 21, 2020

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi Gary. Thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Parkville. We appreciate your feedback. Our goal is to meet then exceed the expectations of all our customers and are disappointed this did not occur. We sincerely apologize for your less than positive experience and any resulting inconvenience, as this was never our intention. We take great pride in providing all customers with honest, reliable, and transparent information. Our Service Manager, Kurt Anderson, has attempted to contact you to further discuss your experience and address your concerns, but has been unsuccessful in reaching you. At your earliest convenience, please contact Kurt directly at kurtanderson@mileone.com or 410.663.7271 to allow us the opportunity to rectify any missteps and restore your faith in Heritage Chrysler Dodge Jeep RAM Parkville. Again, thank you for your time and valued input. We look forward to speaking with you soon.

November 05, 2019

Dealership Rating
Employee Rating

Fred Leavitt my salesmen was outstanding! He was extremely knowledgeable of the Jeep Gladiator, pleasant, polite and a pleasure to work with. I love my new Jeep Gladiator! More

by JeepGirl
Recommend Dealer
Yes

Other Employees Tagged: Alexander Downey, Fred Leavitt, Dave Phelps, Sarah Slokan

Nov 06, 2019

Heritage Chrysler Dodge Jeep Ram Parkville responded

Congratulations on your new vehicle, JeepGirl! We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

September 30, 2019

Dealership Rating
Employee Rating

Great teamwork Kurt was very attentive to alleviate an issue I had when I first brought in my Jeep. Assigning me to one of his Best Service Advisors, Alex gave me th More

by Joe in the Jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tommy Citro, Alexander Downey, Sarah Slokan

Oct 03, 2019

Heritage Chrysler Dodge Jeep Ram Parkville responded

Joe, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Chrysler Dodge Jeep RAM Parkville!

September 20, 2019

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Employee Rating

New vehicle, bad transmission, backfired out exhaust. New vehicle, lemon, bad transmission, dealer trying to replace and svc as quick as possible, mfg. fighting to not replace vehicle. Only 2 months old, More

by Stevebluestreak
Friendliness
Recommend Dealer
No

Other Employees Tagged: Jeremy Cooney , Tommy Citro, Bridgette Holliday

Sep 29, 2019

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi Steve. Thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Parkville and speaking with our Service Director, Matt Beckmann. Our team takes great pride in providing honest services, and we are disappointed to hear about your experience with our Service Department. We are glad you spoke with Matt and he was able to address the concerns mentioned in your review. If you wish to further discuss, please contact Matt directly at mbeckmann@mileone.com or 410.663.7270. Thank you.

September 05, 2019

Dealership Rating

Yahoo! I have a Jeep This was the easiest I’ve ever purchased a vehicle. I didn’t even have my trade with me and they accommodated me by coming to my house and picked up m More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Perry, Matt Beckmann

Sep 06, 2019

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello Susan, thank you for taking the time to comment on our staff's outstanding customer service! We're glad we could assist with your purchase, and we hope you continue to choose us for all your vehicle needs. Thanks again!

May 27, 2019

Dealership Rating
Employee Rating

Best Dealership This is the place to go. They will work with you to get what you want at the price you want. I've bought 5 vehicles from them and I will be back. More

by Don1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bridgette Holliday, Fred Leavitt, Dave Phelps, Brad Scammell, Sarah Slokan

May 29, 2019

Heritage Chrysler Dodge Jeep Ram Parkville responded

Don, we're happy to hear you had such a positive experience with our team. Please don't hesitate to reach out if there's anything we can do for you. Take care.

May 16, 2019

Dealership Rating
Employee Rating

Awesome Service Best service for any jeep needs... they do what they say and say what they do... all in a fast and reliable le manner! Perfect More

by Cfe3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Beckmann , Tommy Citro, Alexander Downey, Dave Phelps, Sarah Slokan, Roger Zajdel

May 19, 2019

Heritage Chrysler Dodge Jeep Ram Parkville responded

We are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

October 18, 2018

Dealership Rating
Employee Rating

My review Brian was an amazing sales consultant and very knowledgeable about the vehicle I purchased. He made sure my delivery was as smooth as possible and che More

by Jtr3208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Perry , Kenny Amos

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