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Kristin Buffington
Kristin Buffington | Page 9
Service BDC Director
Jim Ellis Buick GMC Mall of GA
3600 Buford Drive
Buford, GA 30519
97 Reviews
97 Reviews
Write a ReviewDealership Experience
9 yrs, 10 mos
Industry Experience
9 yrs, 10 mos
97 Reviews of Kristin Buffington
November 12, 2018
Top notch! Got me in right away & had a great kids area to entertain my 3 year old while I waited. This was my 1st service with my new car and by far the quickes Got me in right away & had a great kids area to entertain my 3 year old while I waited. This was my 1st service with my new car and by far the quickest and easiest experience I've ever had. More
by Kr17
Verified CustomerOther Employees Tagged: Sami Karaki, Ron Gay, James Stecker , Sean Garrett, David Gonzalez, Blake Kenya, Isaac Pineda, Chris Stout
Helpful 
November 09, 2018
See below. Service was great. Chris did an exceptional job of explaining things. Kristin was very good at arranging times of service. Both were very polite and Service was great. Chris did an exceptional job of explaining things. Kristin was very good at arranging times of service. Both were very polite and friendly. More
by DARLEOMAE
Other Employees Tagged: Chris Stout
October 24, 2018
Business as usual. i took my vehicle in for scheduled maintenance. The service rep was very nice. The work was done quickly and I was on my way. i took my vehicle in for scheduled maintenance. The service rep was very nice. The work was done quickly and I was on my way. More
by LANAJ51
Other Employees Tagged: Craig Ebel, James Stecker
October 18, 2018
The Best GM dealorship in Ga. Always above board on their service, Employees are always helpful and friendly,Your front line people answering calls are the most helpful in history Always above board on their service, Employees are always helpful and friendly,Your front line people answering calls are the most helpful in history. Please help other GM dealership learn how to treat customers correctly so they will come back to American made cars. More
by BOYDS35MM
Other Employees Tagged: Craig Ebel, Joe Marengo, Ron Gay, James Stecker , Kaleb Dance, Sean Garrett, David Gonzalez, Rebecca Tipton, Aaron could teach the class on how to politely deal with customers, he is awesome as are all your answering service.
October 09, 2018
Customer Service at it's best Over the years I have dealt with many car dealerships, some good and some not so good. So it is a real pleasure to deal with Jim Ellis GMC Mall of GA. Over the years I have dealt with many car dealerships, some good and some not so good. So it is a real pleasure to deal with Jim Ellis GMC Mall of GA. From the service writers to the mechanic's and the sales staff this is a great group of professionals. I would recommend this dealership to anyone. More
by KEITH.MARTIN97
Other Employees Tagged: David Gonzalez
September 13, 2018
1st Visit, Last Visit Brought my 2018 Chevy in to look at a creak in the suspension, oil change and to replace trim under warranty. After dropping the car off at 9 am, they Brought my 2018 Chevy in to look at a creak in the suspension, oil change and to replace trim under warranty. After dropping the car off at 9 am, they said they were unable to continue to look for the culprit of the noise as they noticed under carriage scraps and said they would have to defer to a body shop. Also said the sub frame was bent. I asked how they came to this conclusion, and they inferred that because of where the car make contact with the street, it would have to be bent. Long story short, they did not do any type of alignment or any tangible investigation into the noise (which has been with car since purchase). I was told they rode around the parking lot with a passenger hanging out of the window listening for creaks. Knowing a little about the industry (family working in this industry our whole lives), it was a little laughable to hear how this was diagnosed and "investigated". They did not complete the oil change and software update until I showed up after work, around 4:30. I left there after 6, having to wait for all of these items defeating the purpose of dropping my car off earlier in the day. I am usually pretty laid back and go with the flow, but this seemed like amateur hour over there. Will have to find another GM dealership to service my vehicle. As we are also in the market for an SUV, this also throws out getting one from there. More
by MATEOWIN30
Other Employees Tagged: Jason Dowdy, Joe Marengo , Jason Hoychick, General Service Staff
August 15, 2018
Always great. I don't have to worry that work was done corr Always a pleasure to get service done on my truck. I have had issues with other providers. Not so at Jim Ellis. Work is always done to.perfection. Always a pleasure to get service done on my truck. I have had issues with other providers. Not so at Jim Ellis. Work is always done to.perfection. More
by Pat Savage
Other Employees Tagged: Sean Garrett, Alex Gurley, Rebecca Tipton, Corey Wright
August 13, 2018
Refund for recall work Turned in paperwork should be 2 week turn around for rebate on work previously performed. Issue turned out to be covered by GMC corporate. Received le Turned in paperwork should be 2 week turn around for rebate on work previously performed. Issue turned out to be covered by GMC corporate. Received letter in mail alerting us to issue. More
by LWCX
August 07, 2018
Excellent services The whole team give excellent services. The wait time is very short. I would recommend Jim Ellis Buick to everyone. Thank you very much. Thanks The whole team give excellent services. The wait time is very short. I would recommend Jim Ellis Buick to everyone. Thank you very much. Thanks More
by LUNSFORD63
Other Employees Tagged: Sean Garrett
July 13, 2018
New tires Was there for tires was out in an hour and matched price I found elsewhere. I was very pleased . David also checked to see if any other services were Was there for tires was out in an hour and matched price I found elsewhere. I was very pleased . David also checked to see if any other services were due More
by RNC71055
Other Employees Tagged: David Gonzalez
