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Kristin Buffington
Kristin Buffington
Service BDC Director
Jim Ellis Buick GMC Mall of GA
3600 Buford Drive
Buford, GA 30519
96 Reviews
96 Reviews
Write a ReviewDealership Experience
9 yrs, 9 mos
Industry Experience
9 yrs, 9 mos
96 Reviews of Kristin Buffington
January 17, 2024
They have been very good to me and helped me with my car problems several times. problems several times. More
by CCSTRAW
Verified CustomerOther Employees Tagged: Jason Dowdy, Ed Barnes, Rina Centeno
Helpful 
August 28, 2023
This dealer has a major mixup in their database and they keep associating me with a car I don't have, plus the inconvenience with my own dealer that doesn't have the correct information on that car that I D keep associating me with a car I don't have, plus the inconvenience with my own dealer that doesn't have the correct information on that car that I DO have. Despite my multiple attempts, calls, and messages they still do nothing and continue to be associated with the wrong account. So this is a clear message that they need to do something about it. More
by jp_vasquez
Other Employees Tagged: Jason Dowdy, Ron Gay, James Stecker, Ed Barnes, Kim South, Anna Rogers, Christie Ledbetter, Rina Centeno, Nick Rose
January 27, 2023
I use Jim Ellis to maintain my Buick Enclave because they always check for service alerts and they use OEM parts that maintain my warranty. My appointment time is respected as I wait on the service to be com always check for service alerts and they use OEM parts that maintain my warranty. My appointment time is respected as I wait on the service to be completed More
by R.EARLE
Other Employees Tagged: James Stecker
January 20, 2023
Great service quick and answered all my questions very clean waiting room. I would recommend going to get your gmc vehicle checked buy thes guys . Great!! clean waiting room. I would recommend going to get your gmc vehicle checked buy thes guys . Great!! More
by MP
Other Employees Tagged: Ron Gay , Jorge Banos Jr, Sean Garrett, David Gonzalez
December 20, 2022
I know I will always get the best price for the best service. Thanks as always! service. Thanks as always! More
by connie15
Other Employees Tagged: Ron Gay, Ed Barnes, Christie Ledbetter, Rina Centeno , Jorge Banos Jr, Danielle Edwards, Tate Gardner, Sean Garrett, David Gonzalez
October 27, 2022
The service was fast and efficient. We were disappointed that we were not offered a free car wash with the oil change. Our dealer always freshens the truck for an oil change. We were disappointed that we were not offered a free car wash with the oil change. Our dealer always freshens the truck for an oil change. More
by Ronni
September 15, 2022
If I would have known my problem wasn’t warranted I would’ve took it elsewhere would’ve took it elsewhere More
by RHAYNES1
Other Employees Tagged: Mike Hatcher
July 01, 2022
Unfortunately, the technicians were not very helpful. We’ve always worked with David and he has always been amazing. These guys told me they didn’t know if it would take 3 days or 3 months to get my part We’ve always worked with David and he has always been amazing. These guys told me they didn’t know if it would take 3 days or 3 months to get my part in. They also were not helpful with a loaner. I had to speak with Sammie in order to get some help. All of my vehicles have been purchased from Sammie and his team.. The service department has to step it up. More
by Shonnieb
Other Employees Tagged: David Gonzalez
June 23, 2022
Very disappointed in last service visit. A/C condenser diagnosed as bad “as is common with these models”. Service rep never mentioned anything about this; only internet search revealed the p A/C condenser diagnosed as bad “as is common with these models”. Service rep never mentioned anything about this; only internet search revealed the problem. Dealer finally said GM would refund $500 of the $1700 cost. Still waiting since March for the refund. More
by JIMBUR
Other Employees Tagged: Sean Garrett
