Kevin McGuire | Page 20
Assistant Service Manager
Toyota of Rockwall
1250 E Interstate 30
Rockwall, TX 75032
215 Reviews
Write a Review215 Reviews of Kevin McGuire
May 24, 2022
Everything about this service department is about how to make more money. My truck was serviced with a multi-point inspection as normal two to three times a year and then my catalytic converters were stolen make more money. My truck was serviced with a multi-point inspection as normal two to three times a year and then my catalytic converters were stolen four weeks after service. A few days after dropping it off they did a multi-point inspection again and found 4,600 in additional repairs they wanted to do for me that were not covered by Toyota Care and thought I might want to get the work done while my truck was waiting for parts. After I declined my service advisor never called me again. I eventually spoke to a manager (not the service manager that was never in) and didn't get my truck back until four months later. I spoke to Toyota's corporate team but even then they seemed to feel that since they had given me a loaner, a Corolla in place of my Tundra, that I should have been happy about all of this. I would have been happy had they not tried to gouge me in the first place and been honest with me when I dropped the truck off that it would take four months to get it fixed. This is even after I agreed to pay a 640 referal fee which was supposed to expedite the parts once they were in stock. If that got them to me in four months I feel sorry for anyone who didn't pay it. This was my last trip to this dealer. My truck is going back to the dealer I bought it from for service (I'll make the drive) and for my Lexus I already started doing the same. More
May 18, 2022
I did not have an appointment, they took care of my issue quickly and even got my next scheduled maintenance done! Kevin my service advisor was fantastic! He kept me informed on the progress of my repairs. quickly and even got my next scheduled maintenance done! Kevin my service advisor was fantastic! He kept me informed on the progress of my repairs. More
April 30, 2022
Nice dealership. Close to home. Friendly and humble staff. Very professional. Will come back soon. Close to home. Friendly and humble staff. Very professional. Will come back soon. More
Other Employees Tagged: Dan Landrum, Sam Heidel, Cesar Martinez, Kasey Boysaw , Larry Davis, Josue Gutierrez, Justin Hogue, Don Maddran, Juan Moran