Kevin Hoyt | Page 2

I went to Alphorn Ford to get my rear drum brakes replaced. I was driving to grandma's house, about an 80-mile drive at 75 mph on the interstate, and discovered an issue with my left rear tire. It wa replaced. I was driving to grandma's house, about an 80-mile drive at 75 mph on the interstate, and discovered an issue with my left rear tire. It was wobbling and making a howling noise. Upon further inspection, I discovered that Alphorn Ford had overtightened the wheel nut, causing the wheel bearing to overheat and fail. I stopped at O'Reilly Auto Parts and jacked up the car. The wheel, brake drum, and part of the wheel bearing fell off the car in one peace. Fortunately, I didn't need to loosen the wheel nut to find the issue. I replaced the half-axle wheel bearing on my own. Now, my car is running smoothly again. I don’t think I will be using Alphorn Ford as my first choice for repair shops. More

Helpful 0

Report | Print

Service was great,all warranty issues taken care of. Sales with Ken and Eric is always great. Thanks Sales with Ken and Eric is always great. Thanks More

by carrouselbeef Verified Customer Verified Customer

Helpful 0

Report | Print

The entire crew was fantastic! !! They worked really hard to contact my insurance company! I really was impressed! !! They worked really hard to contact my insurance company! I really was impressed! More

by Teacher2980 Verified Customer Verified Customer

Helpful 0

Report | Print

The saleswoman I worked with was fantastic! ! She handled everything very professionally. The four star rating lies on the shoulder of the finance person I worked with. I did not appreciate comi ! She handled everything very professionally. The four star rating lies on the shoulder of the finance person I worked with. I did not appreciate coming in to pick up the vehicle and being told he made a mistake and it was going to cost me an additional $30.00 a month when I was already at the maximum I wanted my monthly payment to be. More

by sdm60 Verified Customer Verified Customer

Helpful 0

Report | Print

I think your practices are "sketchy" to say the least. The salesman is extremely annoying. I will never purchase from you again. The salesman is extremely annoying. I will never purchase from you again. More

by makitakai2 Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone I worked with was extremely professional and kind. I would definitely recommend going here. kind. I would definitely recommend going here. More

by rossbisegger95 Verified Customer Verified Customer

Helpful 0

Report | Print

The staff is very friendly and treat you like family Eric Meyers the general manager is amazing and great to work with. He’s gone out of his way to take care of every detail of my vehicle purchase needs. Meyers the general manager is amazing and great to work with. He’s gone out of his way to take care of every detail of my vehicle purchase needs. More

by mboyd8 Verified Customer Verified Customer

Helpful 0

Report | Print

I ordered 4 tires and I received a call 2 days later that my tires were in and I scheduled an appointment and my tires were mounted,balanced and aligned. Very good service and quickly. my tires were in and I scheduled an appointment and my tires were mounted,balanced and aligned. Very good service and quickly. More

by jeanbaker75 Verified Customer Verified Customer

Helpful 0

Report | Print

Customer service needs a lot of work. They need to step up taking better care of the customer. As customers we should have to source our own parts, push service to keep us updated with us They need to step up taking better care of the customer. As customers we should have to source our own parts, push service to keep us updated with us calling them regarding our vehicle. Too many calls made by us to receive the service we needed. Seems like everyone there passes the Buck to someone else. NOT a good experience. Will be looking for another dealer to use. More

by lindawoodstock Verified Customer Verified Customer

Helpful 0

Report | Print

Lights out great service, technician really took care of my vehicle, and pointed out some future services needed my vehicle, and pointed out some future services needed More

by scottswoodfusionllc Verified Customer Verified Customer

Helpful 0

Report | Print