Kevin Harris
Kevin Harris at Norm Reeves Honda Superstore Cerritos
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Kevin Harris | Page 2

Customer Relation Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

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3.8
166 Reviews

Dealership Experience

15 yrs, 2 mos

Industry Experience

20 yrs, 9 mos

Specialties & Trainings

Customer Relations Manager

3.8

166 Reviews

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166 Reviews of Kevin Harris

March 03, 2024

Dealership Rating
Employee Rating

I am active military. Sussana went beyond her capability of helping me. She is the best!!! I am so lucky to have her as my salesperson. She replied 24/7 like literally you More

by jimboymorales123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Magana, Susanna Yim

Mar 04, 2024

Norm Reeves Honda Superstore Cerritos responded

Thank for for sharing your review with us, Jim! We're glad to hear that Susanna went above and beyond to make sure you got what you needed. Let us know if there is anything else we can do for you!

December 10, 2023

Dealership Rating
Employee Rating

The check in process is always expedient and the service reps are courteous and knowledgeable More

by manwjr910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2023

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience! We're delighted to hear that our check-in process and service representatives met your expectations. We appreciate your support and look forward to serving you again in the future.

November 17, 2023

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Employee Rating

Norm Reeves gave us excellent service and very courteous. My granddaughter took the car in and no pressure on repairs.thank you More

by Edward Ceja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 17, 2023

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words, Norm! We're delighted to hear that you had an excellent experience with us. Your granddaughter's satisfaction is important to us, and we always aim for a pressure-free service. We appreciate your support!

November 11, 2023

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Employee Rating

Vert professional. Easy check in, quick and complete. Nice facility to wait at. All completed in a timely manner. More

by chiefnamingpeoples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2023

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear about your positive experience with our professional service, quick and efficient check-in, and comfortable waiting facility. Thank you for choosing us and for acknowledging our timely completion.

November 07, 2023

Dealership Rating
Employee Rating

Devon is an excellent sales person and easy to work with. He really has a lot of knowledge of the different cars and is able to locate what you want. More

by keithatallman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Magana, Devon Fields

Nov 08, 2023

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear about your positive experience with Devon! Thank you for your kind words about his knowledge and ability to find what you want. If you ever need assistance with cars in the future, don't hesitate to reach out. We're here to help!

November 05, 2023

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Employee Rating

We were shown everything we wanted. He worked on pricing with us. He was very respectful and kind. This was the best car buying experience because of him. More

by ritteramanda0202
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mazen Abdeh

Nov 05, 2023

Norm Reeves Honda Superstore Cerritos responded

Thank you for your wonderful feedback! We're delighted to hear that you had the best car buying experience with our team, and we appreciate your kind words about our respectful and kind service. Your satisfaction is our goal, and we're here to assist you with all your automotive needs.

November 03, 2023

Dealership Rating
Employee Rating

Me gusta que son amable y yo aveces no tengo cita y tratan de ayudarme More

by alimuyz111a0341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mazen Abdeh, Kash Varzandeh

Nov 05, 2023

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind comment and loyalty. We're always here to help, thank you for choosing us!

October 21, 2023

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Employee Rating

i bring mg car before 10am(appointment) and they said that it will be done around 3 pm for change oil and recall. so i wait/ around 2pm, i ask the guy how much time do i need to wait.. and when he check More

by jonathan2221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 25, 2023

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you experienced with your service appointment. Your time is valuable, and we're sorry that your expectations were not met on this occasion. Your feedback is important, and we'll use it to improve our scheduling and communication processes. If you have any further concerns or need assistance in the future, please feel free to reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

October 21, 2023

Dealership Rating
Employee Rating

This dealer is so slow. I had to remove my car because take so long an oil change More

by celetesmedozds560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 25, 2023

Norm Reeves Honda Superstore Cerritos responded

We apologize for the delay you experienced during your oil change appointment. Your time is important, and we regret any inconvenience caused. We'll take your feedback into consideration to improve our service efficiency. If you have any more insights or need assistance in the future, please don't hesitate to reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

October 19, 2023

Dealership Rating
Employee Rating

Megustanel servicio Les doi un 10 porsu servicio es bueno son amables Todos buen actitud More

by jacoberneds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2023

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback! We're glad to know that you are satisfied with our service and that our team is friendly and has a good attitude. We work hard to provide the best possible experience for our customers. If you have any questions or need anything else, please don't hesitate to contact us.

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