Keon Tobin | Page 3

This dealership is amazing and has the best service department.my service advisor always sets perfect appointments and the same tech has been working on my cars for years now!!Love everything about the department.my service advisor always sets perfect appointments and the same tech has been working on my cars for years now!!Love everything about the experience and professionalism!! More

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REVISED based on follow-up communication from the service manager: I want to recognize Mel Cuesta, service manager, for reaching out after my reading my review and taking care of me for my follow-up appoint manager: I want to recognize Mel Cuesta, service manager, for reaching out after my reading my review and taking care of me for my follow-up appointment. He reached out to acknowledge all that went wrong with the initial appointment. Additionally, he provided a no-cost repair with a loaner vehicle for the day. Keon Tobin was my representative who was fantastic and treated me in a professional and fun manner. This was the first time meeting with Keon and I was very pleased. Keon is personable and helpful. Thank you both for the follow-up attention and communication. I have changed my rating to reflect the combined experience. Thank you. I am a first-time customer at this BMW service center and needed some information about repair on my rim. I called twice and left messages on the general service line. After several days of waiting for a return call, I decided to use the online appointment scheduling tool and provided details about what I needed. My appointment was scheduled and I showed up last Saturday on time. At the appointment, the service desk told me that they could not take me since it was a specialty service that I needed and offered no explanation of why my numerous phone calls were not returned nor why no one notified me of the online scheduling tool let me book an appointment for those services. I am extremely disappointed with the level of customer service and empathy I received. There was a complete disregard for my time and my husband's time since he drove there too (for a ride home while I wait). Despite having a scheduled appointment, I was turned away. What a waste of a Saturday morning. The service desk did provide me with another appointment after making some calls for the following week, so I did thank him for that. I will need to return to get the work done, but will not be coming back after this job is complete. What I am highly disappointed with is the lack of communication and follow-up. After leaving on that Saturday, I called the service manager, Mel Cuesta, and left a voice mail to talk about my situation. It's been 6 days without a return call. In light of these experiences, I cannot recommend this facility to others or consider using your services again in the future. Their customer service is in dire need of improvement and I hope that my feedback will serve as a catalyst for positive change. More

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My service representative Keyon Tobin shows outstanding customer service and I appreciate the service that he provides me customer service and I appreciate the service that he provides me More

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Best service as always. No issues whatsoever getting my car in for the appointment and getting tires installed.Amazing dealership No issues whatsoever getting my car in for the appointment and getting tires installed.Amazing dealership More

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Mr. Keon is simply the best! I appreciate having him as my Service Advisor who is professional and maintains quality customer care to the highest level. I again appreciate Mr. Keon’s services for working a my Service Advisor who is professional and maintains quality customer care to the highest level. I again appreciate Mr. Keon’s services for working and helping me for the past four (4) years. Thank you. More

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I ordered a part for my X1. Mr Keon took time out of his Busy Schedule to assist me in putting the part on my vehicle . Each and every time I come in and need help ….Keon has alw Mr Keon took time out of his Busy Schedule to assist me in putting the part on my vehicle . Each and every time I come in and need help ….Keon has always been there to help. Just want to say ….Thank u for all your help . I really appreciate you. Excellent service each and every time 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽😊 More

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Very professional, considerate of your time. A phletor of information. Keon is very knowledgeable and helpful. A phletor of information. Keon is very knowledgeable and helpful. More

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Came here for a second opinion for both brakes and a within-warranty part replacement. Much to my delight not only did they have the parts needed, but my service advisor, Keon, understood my plight with within-warranty part replacement. Much to my delight not only did they have the parts needed, but my service advisor, Keon, understood my plight with another BMW dealership and provided efficient, knowledgable and quality service to address my cars presenting concerns. I will definitely be back! More

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I can't believe that all of these positive reviews are real. This is the worst BMW dealership I have ever worked with. Slow service, poor communication, unprofessional staff, not able to fix the problem real. This is the worst BMW dealership I have ever worked with. Slow service, poor communication, unprofessional staff, not able to fix the problem with my car. More

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Was able to make an appointment very easy and customer service is amazing!!! I love this dealership so much and brittany hill has been my advisor for 4 years and takes care of me every time.And the servic service is amazing!!! I love this dealership so much and brittany hill has been my advisor for 4 years and takes care of me every time.And the service is always amazing even if i have to wait for parts!! More

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